PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Upmc and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Upmc
Kaiser Permanente

Upmc and Kaiser Permanente Overview

Total reviews 149 514
Company responses 0 0
Issues resolved 0 2

Upmc and Kaiser Permanente Consumer Ratings

Rank
325 out of 2013 in Hospitals, Clinics and Medical Centers category
116 out of 997 in Insurance category
Customer service
268 in category
124 in category
Product or Service Quality
207 in category
103 in category
Website
246 in category
64 in category
Diversity of Products or Services
207 in category
115 in category

Upmc and Kaiser Permanente Rating Details

Customer service
1.3 (66 reviews)
1.4 (214 reviews)
Reviewer's quote

...Customer service is a cruel joke. Morally corrupt and incompetent. These people couldn’t care less about you...

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Product or Service Quality
1.7 (58 reviews)
1.5 (199 reviews)
Reviewer's quote

...Give your hard-earned dollars with no expectation for quality care. if any...

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Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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Website
2.1 (54 reviews)
2.2 (187 reviews)
Reviewer's quote

Their website and system are atrocious, you cannot even create your account online. On top of that their systems are disconnected and if you setup a payment plan and make a payment over the phone it is not readily reflected on the My Secure Bill portal. This is 2018, update your systems instead of...

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Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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Diversity of Products or Services
2.1 (52 reviews)
1.7 (163 reviews)
Reviewer's quote

For the past 5 months, I have been double billed for physician services. I have a canceled check for proof of payment. And billed for the diagnostics for routine blood work that UPMC had agreed to take care of per their participation agreement with United Healthcare...

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I have a bill for Kaiser services and have been making small payments on it. There is no record for 3 of those payments. Today I received a notice from a collection agency in LA...

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Upmc and Kaiser Permanente Pros and Cons

Pros
  • Nursing care and physicians
  • Er room staff and the nursing staff
  • Knowledgeable doctors
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Insurance coverage
  • Customer service
  • Rude staff pa kelly cameron
  • Customer service
  • Rising costs and bad service
  • No good answers

Upmc and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

Well was surprised to be asked to pay $10.00 to have my PCP physician to fill out a form after my cataract surgery for...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

Please be advised to go outside of Altoona/UPMC for Cancer related issues and Cardiology issues. There was NO before...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Upmc and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

5 days before surgery, got call from surgeon stating "just spoke w/UPMC chief medical officer telling her, you can't...

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

My primary care physician has recommended that I see a dermatologist, however there are no doctors in "my area" (the...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Upmc and Kaiser Permanente Latest Reviews

Recent published reviews
1.8

Starting Medicare soon and wanted to verify that doctors and dentist were in the selected plan. First, the person was...

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1

My mother had a bad cough for over a year. She always bragged about kaiser and how great they were. Not just bragged,...

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2.6

Disappointed that upmc has no local urgent care within the area when a upmc hospital is a few minutes away. Nearest...

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1.8

My coverage started one day ago and I already regret getting involved with Kaiser. I needed to get a Covid test...

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Upmc and Kaiser Permanente Products and Services

Most reviewed product and services
  • Upmc Health Plan (10 reviews)
  • Upmc Emergency Service (9 reviews)
  • Upmc Medical Care (5 reviews)
  • Kaiser Permanente Medical Care (87 reviews)
  • Kaiser Permanente Doctor (83 reviews)
  • Kaiser Permanente Health Plan (24 reviews)