PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Medical Associates and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Medical Associates
Kaiser Permanente

Southwest Medical Associates and Kaiser Permanente Overview

Total reviews
81
507
Company responses
0
0
Issues resolved
0
1

Southwest Medical Associates and Kaiser Permanente Consumer Ratings

Rank
317 out of 1956 in Hospitals, Clinics and Medical Centers category
112 out of 1052 in Insurance category
Customer service
182 in category
115 in category
Product or Service Quality
243 in category
100 in category
Diversity of Products or Services
285 in category
110 in category
Website
230 in category
61 in category

Southwest Medical Associates and Kaiser Permanente Rating Details

Customer service
1.7 (43 reviews)
1.4 (210 reviews)
Reviewer's quote

...These people (nurses, managers, and what they call customer service, do not care about you. You have to demand the service you need. Otherwise they give it to you...

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Product or Service Quality
1.5 (35 reviews)
1.5 (195 reviews)
Reviewer's quote

...Not to even see a doctor, but a so called assistant! What happened to quality care?..

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Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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Diversity of Products or Services
1.6 (33 reviews)
1.7 (160 reviews)
Reviewer's quote

...Just a bunch of money hungry corporations that always want more and more money for services that they never even follow through. Stay away from southwest medical associates!!!! ..

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I have been told that even though I am presenting either suicidle or even homicidle I am over utilizing services. They explained that these hospital stays are very expensive and that if something doesnt change soon they will seek to have me conservatized by the state of California which will then...

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Website
2.2 (33 reviews)
2.2 (184 reviews)
Reviewer's quote

First, there are many many great physicians and great staff. But recently, and more specifically a phone rep named Jennifer has completely changed my opinion of Southwest.Jennifer wanted me to schedule a another Dr visit after receiving a letter diagnosing me with apnea after Ive done One sleep...

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Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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Southwest Medical Associates and Kaiser Permanente Pros and Cons

Pros
  • Still thinking
  • Nurses assistants
  • Phone
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Ability to communicate
  • Uncaring doctors
  • Do not try to help
  • Customer service
  • Rising costs and bad service
  • No good answers

Southwest Medical Associates and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

Employees discussing emplyee busines where the waiting room can hear. One particular was a very unprofessional aftican...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

prescribed niacin 2000 mg at a different pharmacy why not my usual who would have warned about the side affects of this...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Southwest Medical Associates and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

My mother recently went in this clinic for pain management but unfortunately was greeted with nothing but...

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

To Whom It May Concern,

My name is DarShelle Lynch, I am overly dissatisfied with the service I have been receiving fro...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Southwest Medical Associates and Kaiser Permanente Latest Reviews

Recent published reviews
No votes

I went to South West Sienna on April. I was seen by Dr Omar Bibi. I was in terrible shape. My body was bent and I could...

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1

FMy mom was having a seizure and the dr and nurses and trainees (room full) stood around with their mouths open...

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No votes

So this nurse that work with Dr. Carl ALLEN name nurse Jill is the most rudest nurse ever she not Professional

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1

Was a Kaiser member for years. Had open heart surgery, a stroke and esophagus issues. Because I turned 65 I needed...

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Southwest Medical Associates and Kaiser Permanente Products and Services

Most reviewed product and services
  • Southwest Medical Associates Medical Care (23 reviews)
  • Southwest Medical Associates Doctor (11 reviews)
  • Southwest Medical Associates Customer Care (11 reviews)
  • Kaiser Permanente Medical Care (86 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (39 reviews)