PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Medical Associates and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Medical Associates
Kaiser Permanente

Southwest Medical Associates and Kaiser Permanente Overview

Total reviews 87 510
Company responses 0 0
Issues resolved 0 2

Southwest Medical Associates and Kaiser Permanente Consumer Ratings

Rank
343 out of 2023 in Hospitals, Clinics and Medical Centers category
112 out of 1077 in Insurance category
Customer service
192 in category
118 in category
Product or Service Quality
257 in category
103 in category
Website
234 in category
62 in category
Diversity of Products or Services
295 in category
109 in category

Southwest Medical Associates and Kaiser Permanente Rating Details

Customer service
1.7 (46 reviews)
1.4 (212 reviews)
Reviewer's quote

...These people (nurses, managers, and what they call customer service, do not care about you. You have to demand the service you need. Otherwise they give it to you...

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Product or Service Quality
1.4 (39 reviews)
1.5 (197 reviews)
Reviewer's quote

...Not to even see a doctor, but a so called assistant! What happened to quality care?..

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Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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Website
2.2 (37 reviews)
2.2 (185 reviews)
Reviewer's quote

Complaint, my husband went to pay his bill and the receptionist did not know how to process it.She stated that she was going to email billing about Medicare Insur.That billing was going to call him at home.Who hire stupid Receptionist. Husband doing to wait for next billing.9-19-2020

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Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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Diversity of Products or Services
1.6 (37 reviews)
1.7 (162 reviews)
Reviewer's quote

...Just a bunch of money hungry corporations that always want more and more money for services that they never even follow through. Stay away from southwest medical associates!!!! ..

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I have a bill for Kaiser services and have been making small payments on it. There is no record for 3 of those payments. Today I received a notice from a collection agency in LA...

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Southwest Medical Associates and Kaiser Permanente Pros and Cons

Pros
  • Still thinking
  • Nurses assistants
  • Phone
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Poor patient service
  • Ability to communicate
  • Uncaring doctors
  • Customer service
  • Rising costs and bad service
  • No good answers

Southwest Medical Associates and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

Employees discussing emplyee busines where the waiting room can hear. One particular was a very unprofessional aftican...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

prescribed niacin 2000 mg at a different pharmacy why not my usual who would have warned about the side affects of this...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Southwest Medical Associates and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

My mother recently went in this clinic for pain management but unfortunately was greeted with nothing but...

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

To Whom It May Concern,

My name is DarShelle Lynch, I am overly dissatisfied with the service I have been receiving fro...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Southwest Medical Associates and Kaiser Permanente Latest Reviews

Recent published reviews
2.2

Complaint, my husband went to pay his bill and the receptionist did not know how to process it.She stated that she was...

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2.4

My daughter was in a partial impatient clinic for an eating disorder about 5 years ago and was fine until 1 year ago....

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No votes

Dr's app't Sept. 15 th at Siena Heights. Was met at entrance with temp. chec, new mask, and barrage of questions. Went...

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No votes

payment for injectables for psoraisis is all about money!

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Southwest Medical Associates and Kaiser Permanente Products and Services

Most reviewed product and services
  • Southwest Medical Associates Medical Care (23 reviews)
  • Southwest Medical Associates Customer Care (13 reviews)
  • Southwest Medical Associates Doctor (11 reviews)
  • Kaiser Permanente Medical Care (86 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (40 reviews)