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Kaiser Permanente

Hospitals, Clinics and Medical Centers, Doctors
  • 0 ISSUES RESOLVED
  • 349 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $40K AVERAGE LOSS
1.7
Customer service
Staff
Website
Diversity of Products or Services
  • Doctor 6
  • Option i had to suggest was followed 2
  • Nice building doctors seemed distant 1
  • Website 1
  • Nurse 1

Customers don't like

  • Rising costs and bad service4
  • No good answers4
  • Customer service3
  • Unsympathetic staff3
  • Felt unimportant3
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Optumrx

Drug Stores and Drugs
  • 0 ISSUES RESOLVED
  • 413 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
1.4
Customer service
Staff
Website
Diversity of Products or Services
  • Some reps who tried to help 5
  • Customer service reps are mostly nice and calm 3
  • Savings 3
  • That they are professional and respectful 3
  • Encountered the same problem twice already 2

Customers don't like

  • Complete lack of honesty9
  • Order fulfillment9
  • Incompetent employees7
  • Customer service5
  • Quality of call center people is very low4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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