PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Molina Healthcare and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molina Healthcare

Molina Healthcare

Has Verified Representatives
2.3
Molina Healthcare
Kaiser Permanente

Molina Healthcare and Kaiser Permanente Overview

Total reviews
953
507
Company responses
652
0
Issues resolved
7
1

Molina Healthcare and Kaiser Permanente Consumer Ratings

Rank
42 out of 1052 in Insurance category
112 out of 1052 in Insurance category
Customer service
109 in category
115 in category
Website
170 in category
61 in category
Reliability
133 in category
73 in category
Billing Practices
146 in category
104 in category

Molina Healthcare and Kaiser Permanente Rating Details

Customer service
1.4 (558 reviews)
1.4 (210 reviews)
Reviewer's quote

If you hear the name Molina Insurance run don't ever take this insurance the worse customer service reps rude,uncompassionate, and not knowledgeable people to deal with you may die waiting for them to approve any tests or procedures if you file a grievance with the company they say they will...

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Website
1.6 (476 reviews)
2.2 (184 reviews)
Reviewer's quote

...He is listed on their website. He has a contract with molina and sees molina customers daily. Yet molina claims they have never heard of him...

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Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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Reliability
1.2 (466 reviews)
1.5 (149 reviews)
Reviewer's quote

Perhaps some people like using mail order but guess what Molina, there are some who do not trust the reliability of mail order and you are messing with our health if mail is late and we do not have our Dr. prescribed needed meds in time. Well i will not put up with this nonsense and will go to a...

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FMy mom was having a seizure and the dr and nurses and trainees (room full) stood around with their mouths open staring! No one did a thing until I started yelling!

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Billing Practices
1.4 (456 reviews)
1.6 (23 reviews)
Reviewer's quote

More problems: I chose to pay my monthly premiums by mail and every year they mess up 3 to 4 months of billing. Some of their reps tell me the invoice is printed and mail on the 1st of each month which is actually a lie, because when asked the same question with a different rep they tell me the...

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KP’s billing practices are frequently in error and it takes extensive customer intervention to get the errors corrected. I am using KP’s Medicare Advantage and have been erroneously charged $155 for visits to my primary doctor even though they admit I paid the $5 co-pay. The bill stated that I was...

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Molina Healthcare and Kaiser Permanente Pros and Cons

Pros
  • To mad to decide
  • Cheap
  • Some are caring n helpfull
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Customer service
  • No customer service
  • No one knows whats going on
  • Customer service
  • Rising costs and bad service
  • No good answers

Molina Healthcare and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

Molina Transportation sucks, they make up excuses when their drivers doesn't show up. I experienced rudeness when I...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

Been with molina for over a year . Dr ordered mri about 2 months ago they denied it the first time then i appealed...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Molina Healthcare and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

Made the wrong choice in choosing this company. They refuse to pay for almost anything. They need an authorization on ev...

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

Transportation sucks. The drivers are always late or doesn't show up or they never put your reservations through and...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Molina Healthcare and Kaiser Permanente Latest Reviews

Recent published reviews
5

I am being charged for one of my kids not being covered at a curtain time or day in a collection agency, which I know...

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1

FMy mom was having a seizure and the dr and nurses and trainees (room full) stood around with their mouths open...

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1

I has Molina as a secondary and it has not been one instance when they denied coverage or decided to not pay co-pays. If...

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1

Was a Kaiser member for years. Had open heart surgery, a stroke and esophagus issues. Because I turned 65 I needed...

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Molina Healthcare and Kaiser Permanente Products and Services

Most reviewed product and services
  • Molina Healthcare Health Insurance (234 reviews)
  • Molina Healthcare Customer Care (154 reviews)
  • Molina Healthcare Health Plan (54 reviews)
  • Kaiser Permanente Medical Care (86 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (39 reviews)