PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaiser Permanente and Molina Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molina Healthcare

Molina Healthcare

Has verified representatives
2.3
Kaiser Permanente
Molina Healthcare

Kaiser Permanente and Molina Healthcare Overview

Total reviews
489
925
Company responses
0
640
Issues resolved
1
7

Molina Healthcare was first mentioned on PissedConsumer on Mar 17, 2013 and since then this brand received 925 reviews. It is 436 reviews more than Kaiser Permanente received since May 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Molina Healthcare customer support team than with Kaiser Permanente customer service.

Kaiser Permanente and Molina Healthcare Consumer Ratings

Rank
100 out of 1879 in Insurance category
40 out of 1879 in Insurance category
Customer service
111 in category
108 in category
Product or Service Quality
97 in category
154 in category
Staff
79 in category
131 in category

According to consumer ratings and reviews, Molina Healthcare ranks 60 points higher in the Insurance category than Kaiser Permanente. People gave Kaiser Permanente 1.4 stars for Customer service criterion in Insurance category and it is 336 points higher than the worst rated brand in this category. At the same time, Molina Healthcare was rated 1.4 stars for Customer service criterion in this category and it is 339 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Kaiser Permanente has a higher rating than Molina Healthcare. Regarding Staff criterion, consumers gave Kaiser Permanente 1.8 stars and it is 82% greater than other in category. Molina Healthcare however was rated 1.5 stars and it is 71% greater than other in category.

Kaiser Permanente and Molina Healthcare Rating Details

Customer service
1.4 (197 reviews)
1.4 (544 reviews)
Reviewer's quote

KP’s billing practices are frequently in error and it takes extensive customer intervention to get the errors corrected. I am using KP’s Medicare Advantage and have been erroneously charged $155 for visits to my primary doctor even though they admit I paid the $5 co-pay. The bill stated that I was...

PissedConsumer1709484

It's one mistake after another with their customer service reps contradicting themselves. To begin with, for 3 years they have been messing up in the Primary Care Physician that I selected upon the year enrollment. EVERY YEAR for 3 years has been the same thing: 1) select PCP 2) receive insurance...

PissedConsumer1725809
Product or Service Quality
1.5 (187 reviews)
1.3 (431 reviews)
Reviewer's quote

I am writing this complain about my visit to the ER at Kaiser Permanente at 1am on July 4th. I went there because my edema in my feet was very bad and have been having much pain in left side abdomen for almost 2 weeks. The nurse that helped me was nice her name was Rehme. But then I was assigned...

Broderick

they acknowledge they should pay the claim but now say it was presented to them too late by the provider. First they said it was no covered, then it was not in network, then it was miscoded, and now it's untimely. They're just crooks.

no
Staff
1.8 (185 reviews)
1.5 (457 reviews)
Reviewer's quote

...knees and my primary care physician keeps telling me to take tylenol clearly he believes that tylenol is the answer for everything as does the entire kaiser staff . my wife needed a ct scan with dye and the radiologist missed the vein and blew her arm up like a balloon. Theres so much more to share about kaiser but im not writing a novel...

PissedConsumer1383921

I have all of the doctors records saying I’ve benefit from these procedures yet again the staff at Molina are falsely stating that the procedures or not working. I am going to file a lawsuit against Melina healthcare for pain and suffering and emotional and physical. The emotional pain causes me to...

Nancy G

Kaiser Permanente and Molina Healthcare Pros and Cons

Pros
  • Doctor
  • Website
  • Some of the nurses are nice
  • To mad to decide
  • Cheap
  • Some are caring n helpfull
Cons
  • Customer service
  • Rising costs and bad service
  • No good answers
  • Customer service
  • No customer service
  • No one knows whats going on

Kaiser Permanente and Molina Healthcare Most Positive Reviews

Top rated reviews
5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

5

Molina Transportation sucks, they make up excuses when their drivers doesn't show up. I experienced rudeness when I...

Kaiser Permanente and Molina Healthcare Most Critical Reviews

Lowest rated reviews
1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

1

Made the wrong choice in choosing this company. They refuse to pay for almost anything. They need an authorization on ev...

Kaiser Permanente and Molina Healthcare Latest Reviews

Recent published reviews
3.2

Six months earlier I stop self medicating ,things did not go well I lay in the fetal position on the sofa when I...

Read all 489 reviews
1.2

Molina has been a royal pain whenever I have to deal with them. It's one mistake after another with their customer servi...

Read all 925 reviews

Kaiser Permanente and Molina Healthcare Products and Services

Most reviewed product and services
  • Kaiser Permanente Medical Care (83 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (38 reviews)
  • Molina Healthcare Health Insurance (229 reviews)
  • Molina Healthcare Customer Care (150 reviews)
  • Molina Healthcare Health Plan (53 reviews)