PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaiser Permanente and Molina Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molina Healthcare

Molina Healthcare

Has Verified Representatives
2.3
Kaiser Permanente
Molina Healthcare

Kaiser Permanente and Molina Healthcare Overview

Total reviews
504
951
Company responses
0
647
Issues resolved
1
7

Kaiser Permanente and Molina Healthcare Consumer Ratings

Rank
111 out of 1051 in Insurance category
43 out of 1051 in Insurance category
Customer service
117 in category
112 in category
Product or Service Quality
102 in category
165 in category
Website
62 in category
174 in category
Diversity of Products or Services
116 in category
195 in category

Kaiser Permanente and Molina Healthcare Rating Details

Customer service
1.4 (208 reviews)
1.4 (556 reviews)
Reviewer's quote

Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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If you hear the name Molina Insurance run don't ever take this insurance the worse customer service reps rude,uncompassionate, and not knowledgeable people to deal with you may die waiting for them to approve any tests or procedures if you file a grievance with the company they say they will...

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Product or Service Quality
1.5 (193 reviews)
1.3 (441 reviews)
Reviewer's quote

Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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What a joke the levels of nincompoops who are purposely untrained and unskilled in common customer service. No accountability and I'd like to recognize Diego from the Welcome group for compelelty dropping the ball along with Yami supervisor Florida reference #C00013740452 wasting 40 minutes of my...

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Website
2.2 (182 reviews)
1.6 (475 reviews)
Reviewer's quote

Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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...He is listed on their website. He has a contract with molina and sees molina customers daily. Yet molina claims they have never heard of him...

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Diversity of Products or Services
1.7 (158 reviews)
1.4 (450 reviews)
Reviewer's quote

I have been told that even though I am presenting either suicidle or even homicidle I am over utilizing services. They explained that these hospital stays are very expensive and that if something doesnt change soon they will seek to have me conservatized by the state of California which will then...

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I pay over $380 a month for the promise of healthcare services. In reality I wait on the phone for hours while their poor excuse for customer service searches the data base for doctors who actually take their *** insurance. The only reason I have this *** insurance is because my previous primary...

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Kaiser Permanente and Molina Healthcare Pros and Cons

Pros
  • Doctor
  • Website
  • Some of the nurses are nice
  • To mad to decide
  • Cheap
  • Some are caring n helpfull
Cons
  • Customer service
  • Rising costs and bad service
  • No good answers
  • Customer service
  • No customer service
  • No one knows whats going on

Kaiser Permanente and Molina Healthcare Most Positive Reviews

Top rated reviews
5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

Molina Transportation sucks, they make up excuses when their drivers doesn't show up. I experienced rudeness when I...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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5

Been with molina for over a year . Dr ordered mri about 2 months ago they denied it the first time then i appealed...

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Kaiser Permanente and Molina Healthcare Most Critical Reviews

Lowest rated reviews
1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

Made the wrong choice in choosing this company. They refuse to pay for almost anything. They need an authorization on ev...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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1

Transportation sucks. The drivers are always late or doesn't show up or they never put your reservations through and...

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Kaiser Permanente and Molina Healthcare Latest Reviews

Recent published reviews
1.2

I am disabled and have Kaiser for my medical plan. They just don't provide care. It is a up hill battle to get care,...

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No votes

Molina is absolutely worthless...I have been not feeling well for days. Molina has been no help. They have referred me...

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1

Last month witout warning Kaiser updaed their website and as a result I cannot get into it using Mac based Safari.After...

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2

Referal for help behavioral help

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Kaiser Permanente and Molina Healthcare Products and Services

Most reviewed product and services
  • Kaiser Permanente Medical Care (85 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (39 reviews)
  • Molina Healthcare Health Insurance (234 reviews)
  • Molina Healthcare Customer Care (154 reviews)
  • Molina Healthcare Health Plan (54 reviews)