PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mayo Clinic and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mayo Clinic
Kaiser Permanente

Mayo Clinic and Kaiser Permanente Overview

Total reviews 92 511
Company responses 0 0
Issues resolved 0 2

Mayo Clinic and Kaiser Permanente Consumer Ratings

Rank
292 out of 2029 in Hospitals, Clinics and Medical Centers category
113 out of 1079 in Insurance category
Customer service
217 in category
118 in category
Diversity of Products or Services
206 in category
107 in category
Reliability
196 in category
76 in category
Product or Service Quality
223 in category
101 in category

Mayo Clinic and Kaiser Permanente Rating Details

Customer service
1.5 (47 reviews)
1.4 (212 reviews)
Reviewer's quote

...We talked to patience services (Ana) for 4 weeks, but in the end she was so full of LIP SERVICE. She would never return our calls. Shannon returned our calls around 4:58pm and she had no idea what this case was about...

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Diversity of Products or Services
2.1 (46 reviews)
1.7 (162 reviews)
Reviewer's quote

Operated on at Mayo Phoenix Oct 2018- they placed a cage around my L5 Nerve and Sciatic nerve rendering my left foot numb and sciatic pain every day since-They knew about this in June of 2019 and did nothing- If you are an attorney reading this, I would love to tell you my story.

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I have a bill for Kaiser services and have been making small payments on it. There is no record for 3 of those payments. Today I received a notice from a collection agency in LA...

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Reliability
1.5 (44 reviews)
1.5 (151 reviews)
Reviewer's quote

After being told by Oncology Department the Pancreatic Cancer I was diagnosed with stage two that surgery is ineffective and chemo would kill me! I was told to go home and get hospice care! No alternatives suggested! I found a Mount Sina Surgeon who is operating on me this week and has more options...

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Waited in line for flu shot today in Oakland ca and when ready for shot nurse said they had no hi dose flu shots for seniors and did not know when they will have it available

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Product or Service Quality
1.6 (44 reviews)
1.5 (198 reviews)
Reviewer's quote

These doctors are more concerned about their DEA record than the patients quality of life- somewhat rightly so, but if doctors refuse to treat chronic pain safely and effectively, then where does that leave the patient and what kind of physician is that doctor? Most doctors REFUSE to take the...

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Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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Mayo Clinic and Kaiser Permanente Pros and Cons

Pros
  • When mayo actually practices medicine
  • Mayo nonsense about patient first
  • I like good nurses
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Bad customer service
  • Bad attitudes
  • Stupid non essential drug screens for pot
  • Customer service
  • Rising costs and bad service
  • No good answers

Mayo Clinic and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

Jacksonville mayo clinic, went for wound care, doctors passed me off, didn't care, sent me from one department to...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

Unbelievable. We have had nothing but excellent care from Mayo Clinic in Rochester. My niece, employer insured, had an...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Mayo Clinic and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

Lawyers covering up. Get your medical records and record coversations before it is too late.

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

This is a big corporation that operates like one about 10% of the staff is worth anything. Be prepared for misdiagnosis...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Mayo Clinic and Kaiser Permanente Latest Reviews

Recent published reviews
No votes

I contacted your Mayo Clinic in Scottsdale, Arizona and was told to contact The Mayo Clinic in Rochester Minnesota...

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3.5

Waited in line for flu shot today in Oakland ca and when ready for shot nurse said they had no hi dose flu shots for...

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No votes

I brought my mother in law in just after lunch today for an urgent visit she is a mayo patient and had been for many yea...

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2.4

My daughter was in a partial impatient clinic for an eating disorder about 5 years ago and was fine until 1 year ago....

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Mayo Clinic and Kaiser Permanente Products and Services

Most reviewed product and services
  • Mayo Clinic Medical Care (24 reviews)
  • Mayo Clinic Customer Care (14 reviews)
  • Mayo Clinic Doctor (10 reviews)
  • Kaiser Permanente Medical Care (86 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (40 reviews)