PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Healthshare and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Healthshare
Kaiser Permanente

Liberty Healthshare and Kaiser Permanente Overview

Total reviews
63
505
Company responses
0
0
Issues resolved
1
1

Liberty Healthshare and Kaiser Permanente Consumer Ratings

Rank
269 out of 1053 in Insurance category
113 out of 1053 in Insurance category
Value for money
181 in category
132 in category
Customer service
156 in category
117 in category
Product or Service Quality
193 in category
102 in category
Reliability
149 in category
73 in category

Liberty Healthshare and Kaiser Permanente Rating Details

Value for money
1.2 (41 reviews)
1.4 (126 reviews)
Reviewer's quote

...We are going to stay with Liberty healthshare, for our doctors visits we pay cash, and negotiate pricing, we also save money for these expenses so that we can wait to be reimbursed. This is not for everyone, but it's been a Blessing to us..

Read full review

Pain issues for over a year with many medical appointments that have no value and extremely inconvenient. Such a small segment of people are conveniently served by downtown. After a year of useless appointments, I see a specialist downtown of course, who does nothing more than ask a few questions...

Read full review
Customer service
1.3 (38 reviews)
1.4 (208 reviews)
Reviewer's quote

...Yesterday I was told the turnaround time for reimbursement is 180 days! The customer service reps cannot help. They have zero answers. She told me the 180 day turnaround time was better than it was past..

Read full review

Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

Read full review
Product or Service Quality
1.2 (37 reviews)
1.5 (193 reviews)
Reviewer's quote

...But, they provided a service and should be paid - not held out on a limb for over a year. And, I should not have to deal with this. The ethics of this company are NOT what true Christianity is about, even though they make the claim of being a "Christian" company...

Read full review

Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

Read full review
Reliability
1.2 (36 reviews)
1.5 (147 reviews)
Reviewer's quote

So you pay in every month on time and then guess what? They dont reimburse you a DIME! Its ROBBERY in the highest degree. Not a Christian company AT ALL

Read full review

Last month witout warning Kaiser updaed their website and as a result I cannot get into it using Mac based Safari.After talking to all levels of web support they finally admitted that I will not be able to access kp.org using Safari.no work around

Read full review

Liberty Healthshare and Kaiser Permanente Pros and Cons

Pros
  • Apparently affordable
  • Sales pitch
  • Great value for a great concept
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Customer service and problem resolution
  • Lies that followed
  • Going through 11 people to get to the one person who could help
  • Customer service
  • Rising costs and bad service
  • No good answers

Liberty Healthshare and Kaiser Permanente Most Positive Reviews

Top rated reviews
4.6

Liberty healthshare, sent my husband to CTCA Newnan, GA for Cancer Treatment and supported us all the way... We have...

Read full review
5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

Read full review
No votes
4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

Read full review

Liberty Healthshare and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

Changing jobs and needed "insurance" for part of the time for me and my two daughters. I told them from the beginning th...

Read full review
1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

Read full review
1

Liberty Healthshate is a horrible option for a “health care.” You’ll have to pay for a couple years, everything will be...

Read full review
1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

Read full review

Liberty Healthshare and Kaiser Permanente Latest Reviews

Recent published reviews
1

So you pay in every month on time and then guess what? They dont reimburse you a DIME! Its ROBBERY in the highest...

Read full review
No votes

THE FLOORS WERE DIRTY. SHOULD BE WASHED EVERY HOUR?
I had a spill used paper towel to wipe up, the towel was black, I kno...

Read full review
1.5

I have been with LHS for about 2 years and it has been a nightmare. It takes 6 months for them to reprice the bill the...

Read full review
1.2

I am disabled and have Kaiser for my medical plan. They just don't provide care. It is a up hill battle to get care,...

Read full review

Liberty Healthshare and Kaiser Permanente Products and Services

Most reviewed product and services
  • Liberty Healthshare Health Insurance (22 reviews)
  • Liberty Healthshare Medical Claim (10 reviews)
  • Liberty Healthshare Customer Care (4 reviews)
  • Kaiser Permanente Medical Care (85 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (39 reviews)