PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaiser Permanente and Kindred Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaiser Permanente
Kindred Healthcare

Kaiser Permanente and Kindred Healthcare Overview

Total reviews 513 58
Company responses 0 20
Issues resolved 2 1

Kaiser Permanente and Kindred Healthcare Consumer Ratings

Rank
113 out of 1084 in Insurance category
299 out of 2045 in Hospitals, Clinics and Medical Centers category
Customer service
101 in category
302 in category
Product or Service Quality
85 in category
292 in category
Website
57 in category
239 in category
Diversity of Products or Services
95 in category
338 in category

Kaiser Permanente and Kindred Healthcare Rating Details

Customer service
1.4 (213 reviews)
1.1 (28 reviews)
Reviewer's quote

Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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...I thought it was a 24 hr service. Finally at 7 they said I would get a call back at 8 well no call I had to call again then I got an attitude. I don’t appreciate that as this service is expensive and covered by insurance..

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Product or Service Quality
1.5 (198 reviews)
1.2 (29 reviews)
Reviewer's quote

Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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...The last time I saw Kindred services was in February and in early March I received a phone call from my nurse that she was in the neighborhood and could see me. But I was elsewhere. I called back and I have a record of all of our communications including her two "multiple" attempted calls to me...

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Website
2.2 (186 reviews)
2.2 (24 reviews)
Reviewer's quote

Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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If you want person to suffer and be abused ; then take them else where. Local veterinarian office would be a better choice or animal shelter.95% of employees have been released from another facility before ended up here. Patients lives are in danger from the tight cover each others *** CNA's are...

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Diversity of Products or Services
1.7 (162 reviews)
1.2 (21 reviews)
Reviewer's quote

I have a bill for Kaiser services and have been making small payments on it. There is no record for 3 of those payments. Today I received a notice from a collection agency in LA...

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...I could have decided whether I wanted your services or not. I was not given this option. I was able to choose my out patient rehab by knowing the cost to me..

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Kaiser Permanente and Kindred Healthcare Pros and Cons

Pros
  • Doctor
  • Website
  • Some of the nurses are nice
  • Staff that came to my house
  • I liked the sales pitch with all the smiles and promises
  • Ceo of kindred
Cons
  • Customer service
  • Rising costs and bad service
  • No good answers
  • Limited ability to help patients get well
  • Negligent
  • Will not give service in area they cover

Kaiser Permanente and Kindred Healthcare Most Positive Reviews

Top rated reviews
5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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No votes
4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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No votes

Kaiser Permanente and Kindred Healthcare Most Critical Reviews

Lowest rated reviews
1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

Kindred Hospital in San Antonio, TX has got to be the bottom of the barrel when it comes to long term care facilities....

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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1

My name is Priscilla Huerta, my father was a patient at Kindred Northwest on Fallbrook Dr, Houston. He passed, or so...

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Kaiser Permanente and Kindred Healthcare Latest Reviews

Recent published reviews
1.8

My coverage started one day ago and I already regret getting involved with Kaiser. I needed to get a Covid test...

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1

From my wife's peg tube and rectal tubes mysteriously falling out (and no one being aware of it) causing her feeding...

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No votes

Worst doctor/human ever!
She had single focus goals and did not treat me on the whole with all of my health issues. Fortu...

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No votes

This place is totally incompetent. They show up when they feel like it or not at all. they call 10 minutes before and...

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Kaiser Permanente and Kindred Healthcare Products and Services

Most reviewed product and services
  • Kaiser Permanente Medical Care (86 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Health Plan (24 reviews)
  • Kindred Healthcare Medical Care (24 reviews)
  • Kindred Healthcare Adult Care (5 reviews)
  • Kindred Healthcare Nurse (3 reviews)