PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Juul and Njoy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Juul and Njoy Overview

Total reviews
Company responses
Issues resolved

Njoy was first mentioned on PissedConsumer on Dec 23, 2011 and since then this brand received 84 reviews. It is 55 reviews more than Juul received since Apr 24, 2018.

Juul and Njoy Consumer Ratings

50 out of 257 in Cigarettes and Tobacco category
23 out of 257 in Cigarettes and Tobacco category
Price Affordability
47 in category
22 in category
Value for money
35 in category
28 in category
Discounts and Special Offers
35 in category
27 in category

According to consumer ratings and reviews, Njoy ranks 27 points higher in the Cigarettes and Tobacco category than Juul. People gave Juul 2.1 stars for Price Affordability criterion in Cigarettes and Tobacco category and it is 24 points higher than the worst rated brand in this category. At the same time, Njoy was rated 3.1 stars for Price Affordability criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Njoy has a higher rating than Juul. Regarding Discounts and Special Offers criterion, consumers gave Juul 1.9 stars and it is 51% greater than other in category. Njoy however was rated 2 stars and it is 62% greater than other in category.

Juul and Njoy Rating Details

Price Affordability
2.1 (14 reviews)
3.1 (41 reviews)
Reviewer's quote

Bought a couple packs of Juul pods. One was completely empty.Called and just got frustrated with the lack of english spoken (spanish). Asked to speak to a supervisor, this person seemed to have spoken french as a first language, even worse than the first person.The alleged customer service at this...

Randy T

My pod charging port is very loose and will not charge at all now

Kenneth L
Value for money
2 (14 reviews)
2.5 (42 reviews)
Reviewer's quote

...I will be taking to all social media over this as I think it's terrible to not care enough about your customer to refund their money on a product that doesn't stand up to what it claims. Sharolyn..

Sharolyn g

I bought my njoy about a week ago, and it doesn't charge at all anymore what so ever and this has happened twice and I don't have the money to keep going out and buying them,I'm really disappointed..

jill g
Discounts and Special Offers
1.9 (14 reviews)
2 (45 reviews)
Reviewer's quote

I bought a juul two months ago and it is not hitting anymore. I have cleaned it with Q-tips and alcohol it also will not charge anymore either. I have been using juuls for at least 3 years now. I do know they wear out after awhile but this one just stopped working.


My njoy all of a sudden stopped working and i cleaned it out but nothing happened

Ahmed S

Juul and Njoy Pros and Cons

  • Better solution to smoking cigarretts
  • Smoke free
  • People live
  • Cost
  • Size
  • Products
  • Bit pricey
  • Customer service
  • Company started banning
  • Length of use
  • Its breaks easy
  • Customer service

Juul and Njoy Most Positive Reviews

Top rated reviews

I have a Partial Credit and I cannot use it online it will not allow me ***


I smoked for 40+years & stopped after my first NJOY Gold Tobacco Disposable, I began using the Rechargeable Electronic...

Juul and Njoy Most Critical Reviews

Lowest rated reviews

So I purchased from this company one of their electronic cigarette devices. I had contacted them prior to ordering for q...


They will *** over. I tried ordering twice.
The first time I ordered I had a coupon code that turned my 36$ order into...

Juul and Njoy Latest Reviews

Recent published reviews

My auto ship order tracking shows my package delivered sat January 11 to post office .. but post office is closed on...

Read all 29 reviews

My pod charging port is very loose and will not charge at all now

Read all 84 reviews

Juul and Njoy Products and Services

Most reviewed product and services
  • Juul Vape Kit (5 reviews)
  • Juul Virginia Tobacco Electronic Cigarette Refill (1 review)
  • Njoy Battery (18 reviews)
  • Njoy Vape Kit (12 reviews)
  • Njoy Shipping Service (8 reviews)