PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Juul and Njoy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Juul
Njoy

Juul and Njoy Overview

Total reviews 76 110
Company responses 0 52
Issues resolved 0 1

Juul and Njoy Consumer Ratings

Rank
55 out of 245 in Cigarettes and Tobacco category
32 out of 245 in Cigarettes and Tobacco category
Value for money
47 in category
43 in category
Discounts and Special Offers
46 in category
33 in category
Diversity of Products or Services
54 in category
42 in category
Product or Service Quality
51 in category
35 in category

Juul and Njoy Rating Details

Value for money
2 (38 reviews)
2.3 (56 reviews)
Reviewer's quote

...I dont know what Im doing wrong, but Im spending a lot of money on them. Ive watched different videos on YouTube and asked people what I could do for them to work properly. Can anyone please let me know? Thanks..

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...Not worth the money at all if they keep breaking for no reason..

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Discounts and Special Offers
1.7 (37 reviews)
2.1 (57 reviews)
Reviewer's quote

I changed my phone number and it needs to be changed for my juul account

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After Njoy was contacted about my pod problem, they were quick to reach out to me. Njoys customer service team let me know what information was needed in order to get a full refund. They were very attentive and happy to help me. I was very pleased with the way the problem was addressed and handled....

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Diversity of Products or Services
2.2 (35 reviews)
2.6 (53 reviews)
Reviewer's quote

...I pay alot of money for my juul devices and products. I have purchased 6 devices in the last 16 months and only have 2 left and they are not in the best shape. I don't understand...

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I've used several different vape type products, only to keep reaching for another cigarette. After trying the Njoy loop, I am so happy and proud to say I haven't had even the slightest urge for a cigarette in an entire month and counting. And I'm already noticing that I'm using my njoy less than...

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Product or Service Quality
1.6 (34 reviews)
2.1 (55 reviews)
Reviewer's quote

...Very unprofessional: Ive moved on passed juul to a product that has what Im looking for and customer service support as well..

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I have had an njoy for about a year and a half and in that time I have owned 6-7 if that tells you anything about how awful the quality is. If you have the audacity to up the price then up the quality too. Even their pods have gotten worse by taste and quality..

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Juul and Njoy Pros and Cons

Pros
  • Better solution to smoking cigarretts
  • Better than smoking
  • Smoke free
  • Cost
  • Size
  • Flavor and a good hit
Cons
  • Leaky pods
  • Faulty pods
  • Customer service
  • Cheap brakes easy
  • Its breaks easy
  • Quality

Juul and Njoy Most Positive Reviews

Top rated reviews
5

My juul pod is leaking

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5

I have tried leaving cigarettes in my past and have failed every attempt, until now. I've used several different vape ty...

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5

I also replaced the cartridge and when you take a puff you get the taste in your mouth just what them replaced Thank You

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5

My Name is barbara norwood phone I am having a problem with my Ace the port is very loose and won't chargrge

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Juul and Njoy Most Critical Reviews

Lowest rated reviews
1

So I purchased from this company one of their electronic cigarette devices. I had contacted them prior to ordering for q...

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1

They will *** over. I tried ordering twice.
The first time I ordered I had a coupon code that turned my 36$ order into...

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1

Cannot get a hold of an email or phone number to resolve issue

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1

Well I bought a NJoy method and took two puffs. And than went to take a few more puffs. But than nothing came out.

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Juul and Njoy Latest Reviews

Recent published reviews
No votes

I still unable to register to your site????
You're still checking my age indication

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No votes

7 out of 10 leak tired of. Tired of getting ripped off. I should be reimburst

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No votes

My order usually takes 2 days. My main complaint is I am unable to speak directly with anyone. It's not their fault...

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5

After Njoy was contacted about my pod problem, they were quick to reach out to me. Njoys customer service team let me...

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Juul and Njoy Products and Services

Most reviewed product and services
  • Juul Vape Kit (9 reviews)
  • Juul Virginia Tobacco Electronic Cigarette Refill (2 reviews)
  • Juul Shipping Service (2 reviews)
  • Njoy Battery (21 reviews)
  • Njoy Vape Kit (16 reviews)
  • Njoy Shipping Service (8 reviews)