PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zumiez and Justice For Girls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zumiez
Justice For Girls

Zumiez and Justice For Girls Overview

Total reviews
164
539
Company responses
0
0
Issues resolved
3
0

Justice For Girls was first mentioned on PissedConsumer on Dec 28, 2011 and since then this brand received 539 reviews. It is 375 reviews more than Zumiez received since May 3, 2008.

Zumiez and Justice For Girls Consumer Ratings

Rank
334 out of 4208 in E-commerce category
267 out of 2293 in Footwear and Clothing category
Customer service
253 in category
183 in category
Exchange, Refund and Cancellation Policy
198 in category
127 in category
Website
304 in category
313 in category

Zumiez and Justice For Girls Rating Details

Customer service
1.6 (61 reviews)
1.9 (233 reviews)
Reviewer's quote

...NO HELP, NO HEART, NO CUSTOMER SERVICE AT ALL. JUST ANOTHER CORPORATION ON NASDAQ!! DONT BUY IF YOURE OUTSIDE US, ITS A SCAM!!..

Neko M

...A customer service rep and two supervisors that basically said Oh well youll get a refund once we get the package back. No empathy what so ever. These items were Christmas items to my daughter...

Gessica
Exchange, Refund and Cancellation Policy
1.8 (54 reviews)
2.2 (199 reviews)
Reviewer's quote

I went in to exchange for a different size and the woman tried charging me full price for the exchanged item, and tried making a big deal about me exchanging. She said since I’m exchanging one item and not two, that I should be charged for full price. I have always liked the store, apart from them...

Kristia

I contacted customer service and spoke with the manager Khan (Margate, Florida) who proceeded to explain that I could not exchange the product at the sale price, I would have to purchase the exact same product ( in a smaller size) for twice the price I paid. The sizes are awkward and inconsistent,...

Quen P
Website
2.6 (52 reviews)
2.4 (205 reviews)
Reviewer's quote

be very careful when uyinf from this website as there are several hidden fees which will basically double charge the price of what you are buying, but only untill the delivery guy shows up and if u dont pay more you dont get what u already paid for..

Steven

I have been looking on the website for the last week. There was a book bag and lunch tote my daughter wanted. The items were not on sale when I first started looking...

PissedConsumer1590678

Zumiez and Justice For Girls Pros and Cons

Pros
  • Quality products
  • That i could order a complete deck as i wanted
  • Son liked a pair of pants from there
  • Cute product
  • Designs
  • Had what i needed
Cons
  • Service
  • Customer service
  • Service and lack of honoring the sales
  • Customer service
  • Problems are not easily fixed
  • No response to a problem

Zumiez and Justice For Girls Most Positive Reviews

Top rated reviews
5

I was never acknowledged as a customer by employee Haley at Great Lakes Crossing mall! Her Slsprsn # is HN0529! I...

5

I ordered from justice which was suppose to be a total of $40 with free shipping. Apparently they only do free shipping...

Zumiez and Justice For Girls Most Critical Reviews

Lowest rated reviews
1

Zumiez shipping services is horrible... I tracked my package that was ordered on 9/2 when I received the first notice...

1

This company is a rip-off! They keep shipping items I never bought and no one answers the phone for customer service. ...

Zumiez and Justice For Girls Latest Reviews

Recent published reviews
5

Very happy with your customer service department.

Read all 164 reviews
1

Placed an item and was to receive by Christmas. It is now 01/03 and item still showing processing on web page. I called...

Read all 539 reviews

Zumiez and Justice For Girls Products and Services

Most reviewed product and services
  • Zumiez Customer Care (24 reviews)
  • Zumiez Shipping Service (18 reviews)
  • Zumiez Manager (13 reviews)
  • Justice For Girls Shipping Service (74 reviews)
  • Justice For Girls Customer Care (66 reviews)
  • Justice For Girls Clothing (50 reviews)