PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zumiez and Justice For Girls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zumiez
Justice For Girls

Zumiez and Justice For Girls Overview

Total reviews 170 575
Company responses 0 0
Issues resolved 3 0

Zumiez and Justice For Girls Consumer Ratings

Rank
13 out of 138 in Bicycles and Skateboards category
355 out of 2184 in Footwear and Clothing category
Customer service
8 in category
218 in category
Exchange, Refund and Cancellation Policy
3 in category
164 in category
Diversity of Products or Services
10 in category
330 in category
Discounts and Special Offers
9 in category
322 in category

Zumiez and Justice For Girls Rating Details

Customer service
1.5 (65 reviews)
1.8 (251 reviews)
Reviewer's quote

After calling customer service they gave little help and told me the hardware I ordered was the size they delivered even though it was listed as 1 they said the 7/8 was aright. Now the one I want is out of stock. What a *** company, doesnt even try to make up for their mistakes or apologize for the...

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I waited a MONTH for a refund!!! I was given the runaround twice by customer service the third time I contacted someone on chat. The return was received by the warehouse SEPT 21st and no one took any action to process my refund. It took ME contacting customer support three times to even get someone...

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Exchange, Refund and Cancellation Policy
1.7 (57 reviews)
2.1 (212 reviews)
Reviewer's quote

I went in to exchange for a different size and the woman tried charging me full price for the exchanged item, and tried making a big deal about me exchanging. She said since I’m exchanging one item and not two, that I should be charged for full price. I have always liked the store, apart from them...

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He said 90 days from purchase is the only way theyd refund. I wasnt even asking yet for one! Then I said well, we received the items end of November in the shipment and its now feb 13th! So that is within your time right? He got to counting days and defensive and it was crazy! Like really? I mean...

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Diversity of Products or Services
2.1 (54 reviews)
2.6 (194 reviews)
Reviewer's quote

Zumiez shipping services is horrible...

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...I will never spend another dime on their products and neither should you..

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Discounts and Special Offers
2 (54 reviews)
2.3 (201 reviews)
Reviewer's quote

The website doesn't *** discounts, it won't let you enter more than 1 gift card. I call customer service, they place my order but then say they don't accept gift cards over the phone. I would have to go to the store within 48 hrs to pay for the item then return to pick it up at the store one it's...

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Lahnisha Thomas Who works there is the best she remembers everyone that goes there and makes my daughter feel special when she comes in and we are there often. Last night on March 27 they held and after hours club event the kids had so much fun they went above and beyond. The kids had such a great...

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Zumiez and Justice For Girls Pros and Cons

Pros
  • Quality products
  • Wide selection
  • That i could order a complete deck as i wanted
  • Cute product
  • Designs
  • Daughter likes the clothing
Cons
  • Customer service
  • Service
  • Not getting what i ordered
  • Customer service
  • Problems are not easily fixed
  • No response to a problem

Zumiez and Justice For Girls Most Positive Reviews

Top rated reviews
5

I was never acknowledged as a customer by employee Haley at Great Lakes Crossing mall! Her Slsprsn # is HN0529! I...

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5

I ordered from justice which was suppose to be a total of $40 with free shipping. Apparently they only do free shipping...

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5

I'm very happy with whoever is at the shipping plant. I got my new shoes in about a week. The think that makes me...

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5

I will never order from there website it sucks!cant get my order processed!and customer service is even worst.

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Zumiez and Justice For Girls Most Critical Reviews

Lowest rated reviews
1

Zumiez shipping services is horrible... I tracked my package that was ordered on 9/2 when I received the first notice...

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1

This company is a rip-off! They keep shipping items I never bought and no one answers the phone for customer service. ...

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1

I bought some things at a zumiez store in gurnee il there is a lady there she was being rude because I wanted to return...

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1

I was shopping at the 430 Hylan Blvd store (S.I.) with my daughters. There was another customer who left with an upset...

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Zumiez and Justice For Girls Latest Reviews

Recent published reviews
1.5

Ordered half the items for a complete deck from their website, deck, grip, hardware, and wheels. Couldnt find trucks I...

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3.7

Never received my order. The customer service rep was very polite and very helpful with my refund.

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2

Easton zumie I was in their store last week and the workers were not wearing mask.

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No votes

You should enable someone to benable to enclose a note card in this season of gift giving

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Zumiez and Justice For Girls Products and Services

Most reviewed product and services
  • Zumiez Shipping Service (17 reviews)
  • Zumiez Manager (13 reviews)
  • Zumiez Cashier (11 reviews)
  • Justice For Girls Shipping Service (74 reviews)
  • Justice For Girls Clothing (51 reviews)
  • Justice For Girls Manager (27 reviews)