Teleflora vs Justflowers: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Teleflora and Justflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Teleflora

1.5

Justflowers

Has Verified Representatives

1.4

Teleflora

Justflowers

Teleflora and Justflowers Overview

Total reviews

432

469

Company responses

Issues resolved

Teleflora and Justflowers Consumer Ratings

Rank

37 out of 237 in Flowers / Florist category

46 out of 237 in Flowers / Florist category

Customer service

32 in category

41 in category

Exchange, Refund and Cancellation Policy

30 in category

31 in category

Delivery Service

22 in category

37 in category

Website

26 in category

44 in category

Teleflora and Justflowers Rating Details

Customer service

1.2 (203 reviews)

1.1 (197 reviews)

Reviewer's quote

I eventually located a number to call and spoke to a customer service representative. I explained the scenario, and she said that she would follow up with the florist responsible for the delivery and see about having them issue me a refund. I told her that I didnt pay that party, nor did I contract...

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...From ordering, to flower arrangement designed, to the delivery, to the customer service, this company is appalling AWFUL. DO NOT DO BUSINESS WITH THEM!!!!!!..

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Exchange, Refund and Cancellation Policy

1.2 (186 reviews)

1.2 (179 reviews)

Reviewer's quote

...And I never received the refund for the expedited delivery fee. Worst Customer Service EVER!..

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...After numerous attempts to get a refund, they said they would refund me $10. The plant I did get was not even worth that amount. One rep for the company said that because of the holiday, they ran out of inventory...

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Delivery Service

1.6 (173 reviews)

1.2 (185 reviews)

Reviewer's quote

...99 and service fee of 22. 99 a total of $162. 98 and what i received was nothing like the picture I ordered from the website..

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...I only ordered with them because it showed delivery was available for MOTHER'S DAY. It said to allow up until 9pm for delivery as it was a busy holiday. So I was understanding of that...

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Website

2.1 (167 reviews)

1.7 (170 reviews)

Reviewer's quote

...I've NEVER had this happen with them!! Just saying!!! I paid the "price" of the DELUXE flowers on their website today. ..

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...The Just Flowers website never indicated that there would be significant delays in delivery. All efforts to contact them by telephone have been unsuccessful (calls are diverted to an unanswered voice mail). Save yourself some pain and aggravation and don't use Just Flowers..

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Teleflora and Justflowers Pros and Cons

Pros

Pictured flowers
Flower picture i never received
Anticipation of beautiful arrangement

No pros
Website
Same-day delivery guarantee

Cons

Customer service
Never got flowers
Delivered product

Lied about delivery
Worst experience ever
False advertising

Teleflora and Justflowers Most Positive Reviews

Top rated reviews

It's correct that you let the company knew what you felt about their product. Be reminded that any company who sell...

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I ordered a large 90.00 order of a specific flower arrangement bouquet of flowers for my cousin-in-law. I took about 3...

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3.9

What I ordered was the Deck of Halls Tree and what I received was something you can buy at Home Depot. Asked for 12/17/2...

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4.9

Terrific customer service. Not only did our flowers make it for my grandpa's birthday on time but the flower...

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Teleflora and Justflowers Most Critical Reviews

Lowest rated reviews

I had flowers delivered to my mothers funeral. They sent something completely different than the picture i ordered...

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Just flowers doesn't carry any inventory. They relay all their orders to local flower shops. Just flowers has an incredi...

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I ordered flowers for my girlfriend, instructed and payed extra to have them delivered before lunch time to her job. It...

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I ordered a sympathy arrangement that looked beautiful on line and was by no means cheap. The flowers arrived dead to...

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Teleflora and Justflowers Latest Reviews

Recent published reviews

1.1

Ordered Zen Garden for father's day. Paid extra fee to arrive before 1pm. 1pm came and went. No delivery. 50 minute...

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I ordered an arrangement that cost $106.00 in total. Delivery was supposed to be on Saturday before Mother's Day. A...

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No votes

I. 've been trying to get ahold of you people since 10oclock this morning I want to know if my daughters flowers will...

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No votes

My friend ordered me flowers for my birthday no flowers arrived.
kept saying they can still deliver but late, still no fl...

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Teleflora and Justflowers Products and Services

Most reviewed product and services

Teleflora Delivery Service (122 reviews)
Teleflora Flowers (73 reviews)
Teleflora Arrangement (66 reviews)

Justflowers Delivery Service (198 reviews)
Justflowers Flowers (81 reviews)
Justflowers Arrangement (48 reviews)

How would you compare Teleflora vs Justflowers?

Customer service

Product or Service Quality

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Anonymous Anonymous Jan 23 #1813253

Customer service
Excellent. They at least speak English so you don't have to keep repeating everything.
Product or Service Quality
Excellent
I have something else to compare
I do not

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