PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Justflowers and Teleflora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Justflowers
Teleflora

Justflowers and Teleflora Overview

Total reviews 546 477
Company responses 117 0
Issues resolved 3 6

Justflowers and Teleflora Consumer Ratings

Rank
59 out of 233 in Flowers / Florist category
41 out of 233 in Flowers / Florist category
Customer service
49 in category
38 in category
Delivery Service
48 in category
25 in category
Exchange, Refund and Cancellation Policy
39 in category
38 in category
Website
51 in category
27 in category

Justflowers and Teleflora Rating Details

Customer service
1.1
(245 reviews)
1.3
(228 reviews)
Reviewer's quote

...Customer service is offshore and unhelpful. After I left a message on Wednesday following Mothers day which is Sunday to cancel my order, they delivered an arrangement on Wednesday evening which was insulting in the least. It was nothing like the ones I paid for and there was no purple in it...

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...By 9pm the flowers hadn't been delivered, so I called customer service. I was told there wasn't a florist that could make the delivery that day, but the delivery would be made the next day, the 11th. I asked if she was sure it would be the 11th and not later, I was told definitely on the 11th...

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Delivery Service
1.2
(226 reviews)
1.6
(196 reviews)
Reviewer's quote

They held my flowers hostage to try and shake me down for more money the day Of delivery. I ordered flowers for my grandmother that lives far away from me for her birthday. I ordered them days ahead of time...

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For Valentine's Day, or any other holiday, choose a DESIGNER'S CHOICE arrangement with a FLEXIBLE DELIVERY date (any day that week), consider a minimum spend of $100 or above before service charges, and tell the agent you want to tip the driver (15-20%). The floral arrangement shouldn't be the sole...

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Exchange, Refund and Cancellation Policy
1.2
(213 reviews)
1.2
(206 reviews)
Reviewer's quote

...When I called and complained, they offered me a $10 refund. We agreed upon $16. 95 USD and today still no refund...

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We called and complained and they gave me a 30% refund and a 30% discount on my next order as if I will ever use them again. I called again this morning and asked for a 100% refund and was told that they would file a complaint with the Florist and get my arrangement delivered as soon as possible....

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Website
1.7
(212 reviews)
2.1
(189 reviews)
Reviewer's quote

I ordered flowers from them for mother's Day the website told me to pick a date so I did and they took my money then the spineless people sent me a email saying it can't be delivered by then it is now been 5 days since I ordered the flowers and the gutless people will not even respond to your...

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I placed an order for a festive Christmas flower arrangement, and the image displayed on your website was absolutely stunning. However, what I received was a far cry from the vibrant, fresh, and expertly crafted arrangement that was depicted online. The flowers were poorly made, broken, dried,...

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Justflowers and Teleflora Pros and Cons

Pros
  • No pros
  • Website
  • Same-day delivery guarantee
  • Refund for screwed up delivery
  • Pictured flowers
  • Flower picture i never received
Cons
  • Bad customer service
  • Incompetent delivery failure
  • Lied about delivery
  • Customer service
  • Never got flowers
  • Delivered product

Justflowers and Teleflora Most Positive Reviews

Top rated reviews
5

I ordered a large 90.00 order of a specific flower arrangement bouquet of flowers for my cousin-in-law. I took about 3...

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5

It's correct that you let the company knew what you felt about their product. Be reminded that any company who sell...

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4.9

Terrific customer service. Not only did our flowers make it for my grandpa's birthday on time but the flower...

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4.8

For Valentine's Day, or any other holiday, choose a DESIGNER'S CHOICE arrangement with a FLEXIBLE DELIVERY date (any day...

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Justflowers and Teleflora Most Critical Reviews

Lowest rated reviews
1

The flower arrangement was NOT what I ordered, the flowers wilted the next day AND customer service was amazingly rude!...

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1

The arrangement was delivered on the wrong date and it was nothing like advertised. Then they have ignored my attempts...

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1

They held my flowers hostage to try and shake me down for more money the day Of delivery. I ordered flowers for my...

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1

They cancelled my order that I paid for securely through PayPal, claiming it was suspicious. They give you a 1800...

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Justflowers and Teleflora Latest Reviews

Recent published reviews
1

Order a bouquet of pink lilies with a pink vase and pink teddy bear and they sent sent an assortment in a glass vase...

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1

Order local!!
Jan 8th I ordered a floral arrangement and chocolate pretzels for deliver to my friend for her birthday the...

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1

I ordered flowers to my wife and never got em I been trying to get on hold of em and it always the same they never...

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No votes

What has happened to Teleflora? I have placed orders with them for years & been satisfied. Last 2 orders have left me...

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