PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Soft Surroundings and JustFashionNow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Soft Surroundings
JustFashionNow

Soft Surroundings and JustFashionNow Overview

Total reviews 235 678
Company responses 0 0
Issues resolved 1 2

Soft Surroundings and JustFashionNow Consumer Ratings

Rank
392 out of 2133 in Footwear and Clothing category
680 out of 2133 in Footwear and Clothing category
Customer service
No votes
429 in category
Website
No votes
517 in category
Exchange, Refund and Cancellation Policy
No votes
426 in category
Delivery Service
No votes
442 in category

Soft Surroundings and JustFashionNow Rating Details

Customer service
No votes
1.2 (266 reviews)
Reviewer's quote

...Test customer service they . said to call or text them. I did and that's the answer they gave me...

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I finally found a way to send a message to customer service and they sent an address to mail the junk back to but it'll cost me more than the shirts are worth to mail the package to China. Even though they were shipped from a San Francisco address, returns go to China. I'll try to get some help...

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Website
No votes
1.9 (230 reviews)
Reviewer's quote

...95 they make a big deal out of it on the website flat rate shipping only $9. 95. You have got to be kidding..

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...99 ! These companies have gotten really good at disguising their websites and making you think it's an American or European store and what you will get is a terrible polyester mess that barely resembles anything you saw on their website. It will be ill-fitting, no real embroidery etc...

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Exchange, Refund and Cancellation Policy
No votes
1.1 (230 reviews)
Reviewer's quote

...its way to long to get refunds. and I haven't received the refunds properly. they seem to charge me a tax processing fee...

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...The only way to get a refund I must spend a lot of money to return them to China. They offered me 40% of my money back to save me the hassle of the return or 115% site credit. I told them I don't want the crap, it can't be used and; will never order another item for them...

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Delivery Service
No votes
1.3 (249 reviews)
Reviewer's quote

...attempt delivery my paid package was sent back to S. S. This is where my complaint lies with them...

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...Their products and customer service is TERRIBLE..

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Soft Surroundings and JustFashionNow Pros and Cons

Pros
  • Clothing styles
  • Catalog
  • Way their clothing is pictured on their website
  • I am waiting to see how the rest of the transaction goes
  • There is no pros
  • Looked good on paper
Cons
  • Rude and uncaring customer service
  • Shipping difficulties
  • Shipping time
  • No phone number
  • Customer service
  • No company consumer or customer service phone number

Soft Surroundings and JustFashionNow Most Positive Reviews

Top rated reviews
5

My husband ordered a topper as my Christmas gift. When it came it was too big. I called twice and spoke to reps that...

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5

I’m trying to buy this sneakers and you always refused the card I had been using.
Looking forward to hearing from you,
Ter...

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4.8

I ordered 2 dresses from Soft Surroundings. After 14 days nothing showed up. My credit card number was incorrectly enter...

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5

I ordered product 651**** over a month ago and its still processing. would like to know what the hold up is. why isn't...

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Soft Surroundings and JustFashionNow Most Critical Reviews

Lowest rated reviews
1

I need to return a package and wanted UPS to pick it up. Called SS and was told to call UPS. called UPS and the said I...

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1

I ordered this on Jan.31,2019. It is now Feb.19,2019. Where is my order?

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1

I placed an order on-line on 12/20. (by the way, if order placed on 12/20, order would get ship upgrade to 2nd day). W...

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1

Found Justfashionnow, on-line....wasn't looking! Saw some of the clothing line that they carried, and got caught up on w...

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Soft Surroundings and JustFashionNow Latest Reviews

Recent published reviews
4

You never acknowledge you had received my order but the money was taken from my account. I have No record of my order...

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No votes

Merchandise subpar quality, wrong merchandise sent and missing items. They did not send return label or respond.

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No votes

I never was able to talk to any one until the store opened and still no satisfaction.

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1

Everything i ordered was different than description on website.I immediately contacted to return , and they tried to...

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Soft Surroundings and JustFashionNow Products and Services

Most reviewed product and services
  • Soft Surroundings Shipping Service (58 reviews)
  • Soft Surroundings Clothing (25 reviews)
  • Soft Surroundings Shirt (4 reviews)
  • Justfashionnow Shipping Service (229 reviews)