PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JustFashionNow and Soft Surroundings as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JustFashionNow
Soft Surroundings

JustFashionNow and Soft Surroundings Overview

Total reviews
443
203
Company responses
0
0
Issues resolved
2
1

JustFashionNow was first mentioned on PissedConsumer on Sep 17, 2018 and since then this brand received 443 reviews. It is 240 reviews more than Soft Surroundings received since May 14, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with JustFashionNow customer support team and Soft Surroundings customer service.

JustFashionNow and Soft Surroundings Consumer Ratings

Rank
578 out of 2471 in Footwear and Clothing category
296 out of 2471 in Footwear and Clothing category
Customer service
403 in category
198 in category
Delivery Service
381 in category
227 in category
Exchange, Refund and Cancellation Policy
374 in category
155 in category

According to consumer ratings and reviews, Soft Surroundings ranks 282 points higher in the Footwear and Clothing category than JustFashionNow. People gave JustFashionNow 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 508 points higher than the worst rated brand in this category. At the same time, Soft Surroundings was rated 1.7 stars for Customer service criterion in this category and it is 713 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Soft Surroundings has a higher rating than JustFashionNow. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave JustFashionNow 1.1 stars and it is 59% greater than other in category. Soft Surroundings however was rated 1.9 stars and it is 83% greater than other in category.

JustFashionNow and Soft Surroundings Rating Details

Customer service
1.2 (184 reviews)
1.7 (90 reviews)
Reviewer's quote

Eventually I contacted customer services again and suggested that a cancellation of the long awaited dress might be the way forward so that I could return the items. When I tried to return the dress and cardigan I was informed it had been declined as I was outside the 15 day return window even...

Lujean

...Customer service attitude leaves much to be desired. The second item I ordered was $46 total, and the credit I received was $25 due to all the shipping deductions. Of all the major online retailers, I have never experienced this kind of rip off...

R. R
Delivery Service
1.3 (168 reviews)
2 (74 reviews)
Reviewer's quote

My delivery never arrived. There is no way to contact them, the conact on web site doesn't work and phone doesnt get answered. Thieves..

Tamara

Called them today and turns out, there was no order placed by the customer service! The images are great on their catalogs but the quality and customer service is extremely poor. I will not order from them again. The images are kind of deceiving but I guess there are other websites that might be...

Audrey
Exchange, Refund and Cancellation Policy
1.1 (160 reviews)
1.9 (77 reviews)
Reviewer's quote

On 8/10/19 order no. J2425940 was confirmed. I received some totally different garment. A Returns Address slip was emailed. I have no printer or access to one. I was told my correct article was in the post, albeit, LARGE and not size 6 as ordered. I never received it anyway. Can you please tell me...

Janet M

Exorbitant charges to return one item of less then one pound piece of clothing for refund. My one item total charge was $159. 32 with shipping and tax...

PissedConsumer1646254

JustFashionNow and Soft Surroundings Pros and Cons

Pros
  • I am waiting to see how the rest of the transaction goes
  • There is no pros
  • Looked good on paper
  • Catalog
  • Clothing styles
  • Way their clothing is pictured on their website
Cons
  • No phone number
  • No company consumer or customer service phone number
  • Quality or sizes or ease in returning
  • Rude and uncaring customer service
  • Shipping difficulties
  • Shipping time

JustFashionNow and Soft Surroundings Most Positive Reviews

Top rated reviews
5

I’m trying to buy this sneakers and you always refused the card I had been using.
Looking forward to hearing from you,
Ter...

5

My husband ordered a topper as my Christmas gift. When it came it was too big. I called twice and spoke to reps that...

JustFashionNow and Soft Surroundings Most Critical Reviews

Lowest rated reviews
1

I ordered this on Jan.31,2019. It is now Feb.19,2019. Where is my order?

1

I need to return a package and wanted UPS to pick it up. Called SS and was told to call UPS. called UPS and the said I...

JustFashionNow and Soft Surroundings Latest Reviews

Recent published reviews
1

I am trying to return items that are not suitable. They tell me my order number I have provided is wrong, telling me to...

Read all 443 reviews
1

I purchased a second silk blanket from Soft Surroundings. The first one from China was perfect and this second ones an...

Read all 203 reviews

JustFashionNow and Soft Surroundings Products and Services

Most reviewed product and services
  • Justfashionnow Shipping Service (178 reviews)
  • Justfashionnow Customer Care (74 reviews)
  • Justfashionnow Website (11 reviews)
  • Soft Surroundings Shipping Service (57 reviews)
  • Soft Surroundings Customer Care (30 reviews)
  • Soft Surroundings Clothing (23 reviews)