PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JustFashionNow and Soft Surroundings as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JustFashionNow
Soft Surroundings

JustFashionNow and Soft Surroundings Overview

Total reviews 670 235
Company responses 0 0
Issues resolved 2 1

JustFashionNow and Soft Surroundings Consumer Ratings

Rank
666 out of 2105 in Footwear and Clothing category
389 out of 2105 in Footwear and Clothing category
Customer service
453 in category
218 in category
Delivery Service
475 in category
262 in category
Website
540 in category
262 in category
Exchange, Refund and Cancellation Policy
456 in category
207 in category

JustFashionNow and Soft Surroundings Rating Details

Customer service
1.2 (260 reviews)
1.8 (101 reviews)
Reviewer's quote

I finally found a way to send a message to customer service and they sent an address to mail the junk back to but it'll cost me more than the shirts are worth to mail the package to China. Even though they were shipped from a San Francisco address, returns go to China. I'll try to get some help...

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...Test customer service they . said to call or text them. I did and that's the answer they gave me...

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Delivery Service
1.3 (242 reviews)
2 (86 reviews)
Reviewer's quote

...Their products and customer service is TERRIBLE..

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...attempt delivery my paid package was sent back to S. S. This is where my complaint lies with them...

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Website
1.9 (224 reviews)
2.8 (88 reviews)
Reviewer's quote

...99 ! These companies have gotten really good at disguising their websites and making you think it's an American or European store and what you will get is a terrible polyester mess that barely resembles anything you saw on their website. It will be ill-fitting, no real embroidery etc...

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...95 they make a big deal out of it on the website flat rate shipping only $9. 95. You have got to be kidding..

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Exchange, Refund and Cancellation Policy
1.1 (224 reviews)
1.9 (87 reviews)
Reviewer's quote

... I found out that returning the parcel to China would cost me $100 - something I decided not to do as I was afraid I would spend even more money and not get a refund. Avoid at all costs 'cause, in the end, it will cost you greatly! Check it out - there are many, many online reviews with a similar story to mine....

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...its way to long to get refunds. and I haven't received the refunds properly. they seem to charge me a tax processing fee...

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JustFashionNow and Soft Surroundings Pros and Cons

Pros
  • I am waiting to see how the rest of the transaction goes
  • There is no pros
  • Looked good on paper
  • Clothing styles
  • Catalog
  • Way their clothing is pictured on their website
Cons
  • No phone number
  • Customer service
  • No company consumer or customer service phone number
  • Rude and uncaring customer service
  • Shipping difficulties
  • Shipping time

JustFashionNow and Soft Surroundings Most Positive Reviews

Top rated reviews
5

I’m trying to buy this sneakers and you always refused the card I had been using.
Looking forward to hearing from you,
Ter...

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5

My husband ordered a topper as my Christmas gift. When it came it was too big. I called twice and spoke to reps that...

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5

I ordered product 6514974 over a month ago and its still processing. would like to know what the hold up is. why isn't...

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4.8

I ordered 2 dresses from Soft Surroundings. After 14 days nothing showed up. My credit card number was incorrectly enter...

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JustFashionNow and Soft Surroundings Most Critical Reviews

Lowest rated reviews
1

I ordered this on Jan.31,2019. It is now Feb.19,2019. Where is my order?

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1

I need to return a package and wanted UPS to pick it up. Called SS and was told to call UPS. called UPS and the said I...

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1

Found Justfashionnow, on-line....wasn't looking! Saw some of the clothing line that they carried, and got caught up on w...

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1

I placed an order on-line on 12/20. (by the way, if order placed on 12/20, order would get ship upgrade to 2nd day). W...

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JustFashionNow and Soft Surroundings Latest Reviews

Recent published reviews
1

They FALSE advertise on a GRANDE scale! The beautiful sweaters and blouses with gorgeous embroidery are NOT what you wil...

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4

You never acknowledge you had received my order but the money was taken from my account. I have No record of my order...

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1.8

These companies are despicable, they post photos from very high-end small exclusive boutique shops and play it off like...

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No votes

I never was able to talk to any one until the store opened and still no satisfaction.

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JustFashionNow and Soft Surroundings Products and Services

Most reviewed product and services
  • Justfashionnow Shipping Service (229 reviews)
  • Justfashionnow Customer Care (97 reviews)
  • Justfashionnow Website (17 reviews)
  • Soft Surroundings Shipping Service (58 reviews)
  • Soft Surroundings Customer Care (32 reviews)
  • Soft Surroundings Clothing (25 reviews)