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Justanswer

Media
Has verified representatives
  • 0 ISSUES RESOLVED
  • 92 COMPANY RESPONSES
  • 172 TOTAL REVIEWS
  • $12.5K CLAIMED LOSSES
  • $172 AVERAGE LOSS
2.8
Website
Customer service
Billing Practices
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Paying for having my time wasted 2
  • Help from someone who cares 1
  • Fast high quality 1
  • Ease of use 1

Customers don't like

  • Paying3
  • Not getting any answer and being charged3
  • Misleading3
  • Service provided2
  • Failure to adequately disclose ongoing charges2
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1517 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Website
Customer service
Billing Practices
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Internet speed when it works 11
  • No contract 7
  • Variety of channels 6
  • Field technician 6
  • Techs who came to my home 4

Customers don't like

  • Poor customer service15
  • No solution to simple task15
  • Argumentative customer service15
  • Lack of problem solving9
  • Frequent cable outages6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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