PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Just Brakes and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Just Brakes
Pep Boys

Just Brakes and Pep Boys Overview

Total reviews
302
1393
Company responses
0
0
Issues resolved
0
5

Just Brakes and Pep Boys Consumer Ratings

Rank
311 out of 1707 in Service Centers and Repairs category
202 out of 1707 in Service Centers and Repairs category
Customer service
222 in category
200 in category
Price Affordability
274 in category
209 in category
Product or Service Quality
171 in category
161 in category
Value for money
189 in category
157 in category

Just Brakes and Pep Boys Rating Details

Customer service
1.4 (46 reviews)
1.5 (318 reviews)
Reviewer's quote

...Great customer service, but bad craftsmanship. I suggest to any people out their to use a local garage with a great reputation. ..

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...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

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Price Affordability
1.4 (41 reviews)
2 (266 reviews)
Reviewer's quote

However, at my protest and following a discussion with the supervisor, the price was merely lowered to $329. 27–a price, I later noted, that accounted for three hours of labor despite the job taking only two, diagnosis included. In today's age of market advocacy and social influence, customer...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Product or Service Quality
1.6 (40 reviews)
1.6 (271 reviews)
Reviewer's quote

The District Manager called us up and threatened to have the police come arrest us for paying our bill at the time of service. He claimed we were committing fraud because they applied discounts to our bill that they didn't mean to. At no time did we ask for discounts or refuse to pay our bill...

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...This is an issue that could have been resolved from a home working employee and they weren't closed as car service is essential. THEY STOLE money from me. I only bought because of the rebate and now they refuse to pay me the money they owe me...

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Value for money
1.5 (35 reviews)
1.8 (279 reviews)
Reviewer's quote

...Highly highly don't recommend this place keep your money go somewhere else..

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...Rebate was accepted but never got my money. E When I called they had no record even when I gave them my tracking number. Will never shopPep Boys again!..

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Just Brakes and Pep Boys Pros and Cons

Pros
  • That there are other brake shops around
  • Shop hand was good
  • Proximity to my residence
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor information - upselling
  • How the treat customers
  • That i did not get what the mechanic advised
  • Customer service
  • Poor service provided
  • Poor service

Just Brakes and Pep Boys Most Positive Reviews

Top rated reviews
5

I highly recommend thus place. They took the time to explain everything to me and show me what was wrong. The manager...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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4.7

I must say that my experiences with Just Brakes, Sanford was actually wonderful.
Craig is totally honest, accurate, and...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Just Brakes and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I took my car into just brakes to have my brakes repaired. They did a horrible job. I had to return fours times. When I...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Installed my brake pads incorrectly. Car made noise and when i went to have it fixed Samir Omar declined to fix it...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Just Brakes and Pep Boys Latest Reviews

Recent published reviews
1

I came into just brakes to have my brake checked because I was putting a lot of pressure on my brakes to stop. The...

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1

Submitted a form for a 40.00 rebate on March 8 2920. Rebate was accepted but never got my money. E
When I called they had...

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No votes

Pepboys and just for brakes needs to work together and get warrarty information on system so customers didnt have to be...

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1.6

Was given a form to fill out when I bought 4 tires on April 26tth of 2020. I am now told that my rebate was refused...

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Just Brakes and Pep Boys Products and Services

Most reviewed product and services
  • Just Brakes Car Repair (21 reviews)
  • Just Brakes Manager (20 reviews)
  • Just Brakes Customer Care (7 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (72 reviews)
  • Pep Boys Rebate (56 reviews)