PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Julep and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Julep
Ulta

Julep and Ulta Overview

Total reviews
340
883
Company responses
0
0
Issues resolved
2
6

Julep and Ulta Consumer Ratings

Rank
93 out of 912 in Cosmetics and Personal Care category
173 out of 912 in Cosmetics and Personal Care category
Customer service
67 in category
158 in category
Website
89 in category
111 in category
Price Affordability
146 in category
128 in category
Product or Service Quality
65 in category
138 in category

Julep and Ulta Rating Details

Customer service
2.1 (125 reviews)
1.4 (337 reviews)
Reviewer's quote

...Worst customer service ever!!! They billed me on 12/3 and now tell me to wait 10 days for a refund? Worst company ever - will be out of business soon. none I wanted my merchandise - not a refund weeks after and no order. They are probably the worst company I have dealt with in a long time...

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I was shopping in the Ulta Beauty at the Rio Grande Plaza and the customer service was not there. Then when I asked to speak to a manager the manager gave me a lot of attitude. Very unhappy with my shopping experience..

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Website
2.6 (120 reviews)
2.3 (273 reviews)
Reviewer's quote

The website is not easily navigated if you're trying to do anything outside of selecting your monthly box(which even getting to that point is a pain), their auto ship is erratic and unpredictable. Gifts and gift issuance dates I've been given have been inaccurate or undelivered and I've had issues...

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Purchasing make-up online from the ULTA website is not an option, as their app continually crashes when ordering, and their website never actually processes orders (I've tried to place orders in the past and the site either crashes, freezes or does not work). I accumulated these point over a course...

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Price Affordability
2.1 (100 reviews)
2.3 (271 reviews)
Reviewer's quote

...Polish is what they do best and even though price per ounce it was expensive- what made it great was the quality of the polish. That is one of the things I do not understand- Julep is nail polish; not skin care and cosmetics. I hope they change their minds before they go under as they say...

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...00 to have my makeup done, which was fine & I knew the price. I asked if a stylist could just "fluff up" my hair a bit. I was willing to pay some for that...

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Product or Service Quality
2.8 (88 reviews)
1.9 (241 reviews)
Reviewer's quote

I reached out to customer service requesting the status and explaining these were holiday items and are not useful if not received in time. I received no shipping timeframe, no apology - just a return label. I will not be paying to return anything - I will not open, drop in mailbox with "return to...

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...I have called customer service and besides being hung-up on, have been told their is nothing they can do. The will not help me process my order. They will not take my order over the phone and they cannot figure out a way to take my money...

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Julep and Ulta Pros and Cons

Pros
  • Good customer service
  • Products were fine
  • Products
  • Points program
  • In-store shopping
  • Rewards card
Cons
  • Horrible customer service
  • Not told this was a membership
  • Took money without authorization
  • Customer service
  • Ordering online
  • Rude customer service

Julep and Ulta Most Positive Reviews

Top rated reviews
5

You purchase the box, they send you two of the same nail polish colors then you see at 25.99 charge the next month!!!!...

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5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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5

I signed up for Julep two or three months ago, expecting great product for a great price. When I signed up, I was under...

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5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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Julep and Ulta Most Critical Reviews

Lowest rated reviews
1

These people know exactly what they are doing. They made it impossible for you to cancel online. When I sent an email...

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1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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1

*** products, horrible customer service! Canceled via email, sent the product back yet I was not "refunded" because...

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1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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Julep and Ulta Latest Reviews

Recent published reviews
1.5

MAILBOX FULL wouldnt accept message

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1

Unable to help because the order was ship to my wife however I was paying. This is second contact, Ulta has committed...

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2.7

My blush came melted in package

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1

Didnt receive my package and they still havent called me back

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Julep and Ulta Products and Services

Most reviewed product and services
  • Julep Nail Polish (90 reviews)
  • Julep Website (21 reviews)
  • Julep Membership (20 reviews)
  • Ulta Customer Care (97 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)