PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Julep and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Julep
Ulta

Julep and Ulta Overview

Total reviews
338
812
Company responses
0
0
Issues resolved
2
5

Ulta was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 812 reviews. It is 474 reviews more than Julep received since Apr 1, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Julep customer support team and Ulta customer service.

Julep and Ulta Consumer Ratings

Rank
80 out of 1159 in Cosmetics and Personal Care category
158 out of 1159 in Cosmetics and Personal Care category
Customer service
63 in category
139 in category
Website
78 in category
94 in category
Price Affordability
132 in category
109 in category

According to consumer ratings and reviews, Julep ranks 78 points higher in the Cosmetics and Personal Care category than Ulta. People gave Julep 2.1 stars for Customer service criterion in Cosmetics and Personal Care category and it is 369 points higher than the worst rated brand in this category. At the same time, Ulta was rated 1.4 stars for Customer service criterion in this category and it is 293 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Julep has a higher rating than Ulta. Regarding Price Affordability criterion, consumers gave Julep 2.1 stars and it is 69% greater than other in category. Ulta however was rated 2.3 stars and it is 75% greater than other in category.

Julep and Ulta Rating Details

Customer service
2.1 (123 reviews)
1.4 (297 reviews)
Reviewer's quote

...Worst customer service ever!!! They billed me on 12/3 and now tell me to wait 10 days for a refund? Worst company ever - will be out of business soon. none I wanted my merchandise - not a refund weeks after and no order. They are probably the worst company I have dealt with in a long time...

PissedConsumer1729643

...Sultan's customer service then said they could not do anything since it shows it was delivered. They can clearly see my order history and shipping especially since this was the 2nd order in less than 30 days. The total order was $38...

April W
Website
2.6 (118 reviews)
2.4 (243 reviews)
Reviewer's quote

The website is not easily navigated if you're trying to do anything outside of selecting your monthly box(which even getting to that point is a pain), their auto ship is erratic and unpredictable. Gifts and gift issuance dates I've been given have been inaccurate or undelivered and I've had issues...

Maylyn

...Sketchy website &;;;;;;;;;;;;; ridiculous cancellation policies. A simple cancellation request like mine should not be a major problem..

Dorothy
Price Affordability
2.1 (99 reviews)
2.3 (247 reviews)
Reviewer's quote

...Polish is what they do best and even though price per ounce it was expensive- what made it great was the quality of the polish. That is one of the things I do not understand- Julep is nail polish; not skin care and cosmetics. I hope they change their minds before they go under as they say...

Angela W

...00 to have my makeup done, which was fine & I knew the price. I asked if a stylist could just "fluff up" my hair a bit. I was willing to pay some for that...

Nancy G

Julep and Ulta Pros and Cons

Pros
  • Good customer service
  • Products were fine
  • Products
  • Points program
  • In-store shopping
  • Products
Cons
  • Horrible customer service
  • Not told this was a membership
  • Took money without authorization
  • Customer service
  • Ordering online
  • Overcharged

Julep and Ulta Most Positive Reviews

Top rated reviews
5

You purchase the box, they send you two of the same nail polish colors then you see at 25.99 charge the next month!!!!...

5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

Julep and Ulta Most Critical Reviews

Lowest rated reviews
1

These people know exactly what they are doing. They made it impossible for you to cancel online. When I sent an email...

1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

Julep and Ulta Latest Reviews

Recent published reviews
1.5

I placed an order on cyber monday - it has been in process for 9 days. I emailed to ask when it would be received and...

Read all 338 reviews
1

Not refunded the right amount as said in the amil.

Read all 812 reviews

Julep and Ulta Products and Services

Most reviewed product and services
  • Julep Nail Polish (90 reviews)
  • Julep Website (21 reviews)
  • Julep Membership (20 reviews)
  • Ulta Customer Care (93 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (38 reviews)