PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Julep and Sally Hansen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Julep
Sally Hansen

Julep and Sally Hansen Overview

Total reviews 338 221
Company responses 0 0
Issues resolved 2 0

Julep and Sally Hansen Consumer Ratings

Rank
93 out of 920 in Cosmetics and Personal Care category
177 out of 920 in Cosmetics and Personal Care category
Customer service
68 in category
104 in category
Website
88 in category
208 in category
Price Affordability
145 in category
116 in category
Product or Service Quality
69 in category
180 in category

Julep and Sally Hansen Rating Details

Customer service
2.1 (123 reviews)
1.8 (39 reviews)
Reviewer's quote

...Worst customer service ever!!! They billed me on 12/3 and now tell me to wait 10 days for a refund? Worst company ever - will be out of business soon. none I wanted my merchandise - not a refund weeks after and no order. They are probably the worst company I have dealt with in a long time...

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I don't have a problem and not a pissed customer. I am looking for a nail polish that I like and having trouble finding. It was # 653 color was Berry Holidays...

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Website
2.6 (118 reviews)
1.6 (30 reviews)
Reviewer's quote

The website is not easily navigated if you're trying to do anything outside of selecting your monthly box(which even getting to that point is a pain), their auto ship is erratic and unpredictable. Gifts and gift issuance dates I've been given have been inaccurate or undelivered and I've had issues...

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I purchased one of your products and was not satisfied first off it was very water it rolled off of my nail on to my skin and when I try taking it off with polish remover it stained my nails and skin I do have pictures of the issues have a blessed dayDonna Thetford my E-mail address...

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Price Affordability
2.1 (99 reviews)
2.4 (52 reviews)
Reviewer's quote

...Polish is what they do best and even though price per ounce it was expensive- what made it great was the quality of the polish. That is one of the things I do not understand- Julep is nail polish; not skin care and cosmetics. I hope they change their minds before they go under as they say...

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...This is crazy for the price i pay for these. Your much better off buying sinful colors. I only got a few uses out of mine...

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Product or Service Quality
2.8 (87 reviews)
1.6 (58 reviews)
Reviewer's quote

I reached out to customer service requesting the status and explaining these were holiday items and are not useful if not received in time. I received no shipping timeframe, no apology - just a return label. I will not be paying to return anything - I will not open, drop in mailbox with "return to...

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I frequently purchase a certain product, and it's not giving the desired resuit's that I expect. I do believe that a certain ingredient in this product is the problem, of which I recently discovered..

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Julep and Sally Hansen Pros and Cons

Pros
  • Good customer service
  • Products were fine
  • Products
  • Colours available
  • I always use the product and never had a problem from many years
  • Pretty colors
Cons
  • Horrible customer service
  • Not told this was a membership
  • Took money without authorization
  • Quality
  • Cant talk to customer service
  • Brush

Julep and Sally Hansen Most Positive Reviews

Top rated reviews
5

You purchase the box, they send you two of the same nail polish colors then you see at 25.99 charge the next month!!!!...

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5

Good day, As per photograph attached, I would like to compliment you on the most incredible little bottle of nail...

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5

I signed up for Julep two or three months ago, expecting great product for a great price. When I signed up, I was under...

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5

Recently a friend sent an email saying your nail polish hardener has poison in it. I have used it for years. Just want c...

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Julep and Sally Hansen Most Critical Reviews

Lowest rated reviews
1

These people know exactly what they are doing. They made it impossible for you to cancel online. When I sent an email...

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1

Sally Hansen eye lash curler


I bought this curler on Friday (10/17) and it was the first and last time I used it. It...

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1

*** products, horrible customer service! Canceled via email, sent the product back yet I was not "refunded" because...

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1

I bought the product from my local CVS, and the product does not work! Its suppose to be those stick on "real" nail...

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Julep and Sally Hansen Latest Reviews

Recent published reviews
1.5

I placed an order on cyber monday - it has been in process for 9 days. I emailed to ask when it would be received and...

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No votes

I purchased a bottle of nail polish, color GreenLight, in your color therapy line. The brush would not come out of the b...

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2.6

I placed an order on Cyber Monday with Julep - I understand that orders take time but 9 days later the order has not shi...

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No votes

i have bought 2 matte top coats from Walmart and both bottles have been dry and hard...i can't afford to keep buying...

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Julep and Sally Hansen Products and Services

Most reviewed product and services
  • Julep Nail Polish (90 reviews)
  • Julep Website (21 reviews)
  • Julep Membership (20 reviews)
  • Sally Hansen Nail Polish (54 reviews)
  • Sally Hansen Miracle Gel Nail Polish (29 reviews)
  • Sally Hansen Insta-dri Nail Polish (12 reviews)