PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Medical Associates and Jps Health Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Medical Associates
Jps Health Network

Southwest Medical Associates and Jps Health Network Overview

Total reviews 87 53
Company responses 0 0
Issues resolved 0 1

Southwest Medical Associates and Jps Health Network Consumer Ratings

Rank
343 out of 2023 in Hospitals, Clinics and Medical Centers category
284 out of 2023 in Hospitals, Clinics and Medical Centers category
Customer service
192 in category
211 in category
Product or Service Quality
257 in category
196 in category
Website
234 in category
320 in category
Diversity of Products or Services
295 in category
255 in category

Southwest Medical Associates and Jps Health Network Rating Details

Customer service
1.7 (46 reviews)
1.5 (25 reviews)
Reviewer's quote

...These people (nurses, managers, and what they call customer service, do not care about you. You have to demand the service you need. Otherwise they give it to you...

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...the patient about what needs to be done when this occurs? Secondly, all three of the laboratory staff that I encountered on 7/2/20 can be refreshed on their customer service skills. Watching the clock ,conversing about having a bad day and waiting on 2:30pm to come and close the lab down for a staff meeting was to me very inappropriate considering that they had stuck my sister over 5 times. Thirdly, improvement in the process to having lab work performed over the weekend is much...

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Product or Service Quality
1.4 (39 reviews)
1.8 (23 reviews)
Reviewer's quote

...Not to even see a doctor, but a so called assistant! What happened to quality care?..

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...I'm 61 and my quality of life has been abruptly taken away, making my life miserable. No one wants chronic pain. So, out of 15 specialists and Pcp's from jps, they were all wrong and one that doesn't ask you anything is right???? Makes absolutely no sense...

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Website
2.2 (37 reviews)
1.9 (22 reviews)
Reviewer's quote

Complaint, my husband went to pay his bill and the receptionist did not know how to process it.She stated that she was going to email billing about Medicare Insur.That billing was going to call him at home.Who hire stupid Receptionist. Husband doing to wait for next billing.9-19-2020

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The people who answer your phones are rude the doctors do not care about the patients the nurses are rude this is the worst customer experience I have ever had if you do not have to use JPS are there clinics don't

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Diversity of Products or Services
1.6 (37 reviews)
2 (22 reviews)
Reviewer's quote

...Just a bunch of money hungry corporations that always want more and more money for services that they never even follow through. Stay away from southwest medical associates!!!! ..

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It's been over a week since they screwed up my refill and have not heard back from them. I am feeling such without my medication. They dont seem to care and state that they can change my medication without my consent :angry::cry:

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Southwest Medical Associates and Jps Health Network Pros and Cons

Pros
  • Still thinking
  • Nurses assistants
  • Phone
  • There are no pros
  • Old doctors
  • Doctor is the best pcp i have ever had
Cons
  • Poor patient service
  • Ability to communicate
  • Uncaring doctors
  • Your way of scheduling
  • Schedulers not train
  • Poor system for laboratory services

Southwest Medical Associates and Jps Health Network Most Positive Reviews

Top rated reviews
5

Employees discussing emplyee busines where the waiting room can hear. One particular was a very unprofessional aftican...

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5

I will start off by saying I HATE hospitals. I literally have to be dying to go. JPS is always the hospital I go to...

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5

prescribed niacin 2000 mg at a different pharmacy why not my usual who would have warned about the side affects of this...

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5

I'm currently a patient, in the hospital.
I want to praise Chris Gilbert, executive Chef at the main hospital in Ft Worth...

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Southwest Medical Associates and Jps Health Network Most Critical Reviews

Lowest rated reviews
1

My mother recently went in this clinic for pain management but unfortunately was greeted with nothing but...

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1

Have been here for about 2 hours and the service is slow. The nurses and Drs. Are busystem having non work related...

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1

To Whom It May Concern,

My name is DarShelle Lynch, I am overly dissatisfied with the service I have been receiving fro...

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1

Waiting 15+ hours to be seen on the 10th floor just being passed from shift to shift we are not a priority to anyone.

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Southwest Medical Associates and Jps Health Network Latest Reviews

Recent published reviews
2.2

Complaint, my husband went to pay his bill and the receptionist did not know how to process it.She stated that she was...

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1.8

The people who answer your phones are rude the doctors do not care about the patients the nurses are rude this is the...

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No votes

Dr's app't Sept. 15 th at Siena Heights. Was met at entrance with temp. chec, new mask, and barrage of questions. Went...

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3.8

Complaint towards laboratory services: (1) Is there a policy and procedure in place for the laboratory staff to follow w...

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Southwest Medical Associates and Jps Health Network Products and Services

Most reviewed product and services
  • Southwest Medical Associates Medical Care (23 reviews)
  • Southwest Medical Associates Customer Care (13 reviews)
  • Southwest Medical Associates Doctor (11 reviews)
  • Jps Health Network Medical Care (11 reviews)
  • Jps Health Network Doctor (7 reviews)
  • Jps Health Network Customer Care (5 reviews)