PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jps Health Network and Southwest Medical Associates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jps Health Network
Southwest Medical Associates

Jps Health Network and Southwest Medical Associates Overview

Total reviews 57 88
Company responses 0 0
Issues resolved 1 0

Jps Health Network and Southwest Medical Associates Consumer Ratings

Rank
288 out of 2049 in Hospitals, Clinics and Medical Centers category
349 out of 2049 in Hospitals, Clinics and Medical Centers category
Customer service
214 in category
191 in category
Reliability
171 in category
216 in category
Website
319 in category
239 in category
Diversity of Products or Services
255 in category
295 in category

Jps Health Network and Southwest Medical Associates Rating Details

Customer service
1.5 (26 reviews)
1.7 (47 reviews)
Reviewer's quote

...the patient about what needs to be done when this occurs? Secondly, all three of the laboratory staff that I encountered on 7/2/20 can be refreshed on their customer service skills. Watching the clock ,conversing about having a bad day and waiting on 2:30pm to come and close the lab down for a staff meeting was to me very inappropriate considering that they had stuck my sister over 5 times. Thirdly, improvement in the process to having lab work performed over the weekend is much...

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...These people (nurses, managers, and what they call customer service, do not care about you. You have to demand the service you need. Otherwise they give it to you...

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Reliability
1.7 (24 reviews)
1.4 (36 reviews)
Reviewer's quote

The people who answer your phones are rude the doctors do not care about the patients the nurses are rude this is the worst customer experience I have ever had if you do not have to use JPS are there clinics don't

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I HAVE to PAY before I can see a Doctor. After every procedure and every office visits since Optum Care joined SWMA I receive a bill in the mail for something I already paid! If I ignore it as I have already done my part by paying my premiums and paying before seeing any physicians I will receive a...

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Website
1.9 (24 reviews)
2.2 (38 reviews)
Reviewer's quote

I was going in the pharmacy, I'm on crutches and the black woman at the door saw I was going to have to go straight, but her foot was in the way. I gave her a look and then she said with an attitude, "Excuse you!" I said the same. When I got to the window, the clerk told me it would be an hour and...

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Complaint, my husband went to pay his bill and the receptionist did not know how to process it.She stated that she was going to email billing about Medicare Insur.That billing was going to call him at home.Who hire stupid Receptionist. Husband doing to wait for next billing.9-19-2020

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Diversity of Products or Services
2 (24 reviews)
1.6 (38 reviews)
Reviewer's quote

If the jos connection do not help with dental issues then why give it out and two why not let someone know that upfront I am completely and utterly through with jps after this the protocols they have in place are not to the comfort of the pati not if you can't pay. I know understand why so many...

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...Just a bunch of money hungry corporations that always want more and more money for services that they never even follow through. Stay away from southwest medical associates!!!! ..

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Jps Health Network and Southwest Medical Associates Pros and Cons

Pros
  • There are no pros
  • Pros nice staff
  • Old doctors
  • Still thinking
  • Nurses assistants
  • Phone
Cons
  • Your way of scheduling
  • Schedulers not train
  • Poor system for laboratory services
  • Poor patient service
  • Do not try to help
  • Ability to communicate

Jps Health Network and Southwest Medical Associates Most Positive Reviews

Top rated reviews
5

I will start off by saying I HATE hospitals. I literally have to be dying to go. JPS is always the hospital I go to...

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5

Employees discussing emplyee busines where the waiting room can hear. One particular was a very unprofessional aftican...

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5

I'm currently a patient, in the hospital.
I want to praise Chris Gilbert, executive Chef at the main hospital in Ft Worth...

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5

prescribed niacin 2000 mg at a different pharmacy why not my usual who would have warned about the side affects of this...

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Jps Health Network and Southwest Medical Associates Most Critical Reviews

Lowest rated reviews
1

Have been here for about 2 hours and the service is slow. The nurses and Drs. Are busystem having non work related...

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1

My mother recently went in this clinic for pain management but unfortunately was greeted with nothing but...

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1

Waiting 15+ hours to be seen on the 10th floor just being passed from shift to shift we are not a priority to anyone.

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1

To Whom It May Concern,

My name is DarShelle Lynch, I am overly dissatisfied with the service I have been receiving fro...

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Jps Health Network and Southwest Medical Associates Latest Reviews

Recent published reviews
1.4

I was going in the pharmacy, I'm on crutches and the black woman at the door saw I was going to have to go straight,...

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1

I HAVE to PAY before I can see a Doctor. After every procedure and every office visits since Optum Care joined SWMA I re...

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1

If the jos connection do not help with dental issues then why give it out and two why not let someone know that upfront...

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2.2

Complaint, my husband went to pay his bill and the receptionist did not know how to process it.She stated that she was...

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Jps Health Network and Southwest Medical Associates Products and Services

Most reviewed product and services
  • Jps Health Network Medical Care (11 reviews)
  • Jps Health Network Doctor (7 reviews)
  • Jps Health Network Pain Management Doctor (1 review)
  • Southwest Medical Associates Medical Care (23 reviews)
  • Southwest Medical Associates Doctor (11 reviews)
  • Southwest Medical Associates Emergency Service (4 reviews)