PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Minute Clinic and Jps Health Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Minute Clinic
Jps Health Network

Minute Clinic and Jps Health Network Overview

Total reviews 719 53
Company responses 0 0
Issues resolved 9 1

Minute Clinic and Jps Health Network Consumer Ratings

Rank
342 out of 2023 in Hospitals, Clinics and Medical Centers category
284 out of 2023 in Hospitals, Clinics and Medical Centers category
Customer service
252 in category
211 in category
Product or Service Quality
232 in category
196 in category
Website
321 in category
320 in category
Diversity of Products or Services
272 in category
255 in category

Minute Clinic and Jps Health Network Rating Details

Customer service
1.3 (397 reviews)
1.5 (25 reviews)
Reviewer's quote

...My account is inactive need to speak with customer service to reactivate..

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...the patient about what needs to be done when this occurs? Secondly, all three of the laboratory staff that I encountered on 7/2/20 can be refreshed on their customer service skills. Watching the clock ,conversing about having a bad day and waiting on 2:30pm to come and close the lab down for a staff meeting was to me very inappropriate considering that they had stuck my sister over 5 times. Thirdly, improvement in the process to having lab work performed over the weekend is much...

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Product or Service Quality
1.5 (340 reviews)
1.8 (23 reviews)
Reviewer's quote

I went in for a strep test and unbeknownst to me the MinuteClinic doctor outsourced the lab test to an expedited third-party service resulting in an exceptionally expensive cost. Upon seeing the bill, I reached customer service to indicate that I did not request or authorize this outsourcing. I...

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...I'm 61 and my quality of life has been abruptly taken away, making my life miserable. No one wants chronic pain. So, out of 15 specialists and Pcp's from jps, they were all wrong and one that doesn't ask you anything is right???? Makes absolutely no sense...

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Website
1.9 (308 reviews)
1.9 (22 reviews)
Reviewer's quote

During which time I received another text message stating I could find out how much longer I would have to wait by going to the website, which was included in the text message. The website showed a Q Of patients by initials and what they expected wait times were. At 4:20 my expected wait time was...

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The people who answer your phones are rude the doctors do not care about the patients the nurses are rude this is the worst customer experience I have ever had if you do not have to use JPS are there clinics don't

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Diversity of Products or Services
1.8 (303 reviews)
2 (22 reviews)
Reviewer's quote

...They had no problem collecting my money for services, but now that I need an itemized bill, they are impossible to get ahold of...

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It's been over a week since they screwed up my refill and have not heard back from them. I am feeling such without my medication. They dont seem to care and state that they can change my medication without my consent :angry::cry:

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Minute Clinic and Jps Health Network Pros and Cons

Pros
  • Convenient
  • Friendly nurse practitioner
  • Care
  • There are no pros
  • Old doctors
  • Doctor is the best pcp i have ever had
Cons
  • Poor customer service
  • Unprofessional service
  • Service
  • Your way of scheduling
  • Schedulers not train
  • Poor system for laboratory services

Minute Clinic and Jps Health Network Most Positive Reviews

Top rated reviews
5

Before you begin reading all of the negative comments on this message board, I want there to be something positive for y...

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5

I will start off by saying I HATE hospitals. I literally have to be dying to go. JPS is always the hospital I go to...

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5

Thank you for the attached pix. Next question must be: how long would it take you to get an appt with your primary car...

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5

I'm currently a patient, in the hospital.
I want to praise Chris Gilbert, executive Chef at the main hospital in Ft Worth...

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Minute Clinic and Jps Health Network Most Critical Reviews

Lowest rated reviews
1

Arrived at clinic at 130 pm, sign showed return time of 140pm during lunch. Waited until 210pm nurse returned and said...

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1

Have been here for about 2 hours and the service is slow. The nurses and Drs. Are busystem having non work related...

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1

I had a terrible experience here this morning. I waited an hour and a half and had to leave without seeing anyone from t...

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1

Waiting 15+ hours to be seen on the 10th floor just being passed from shift to shift we are not a priority to anyone.

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Minute Clinic and Jps Health Network Latest Reviews

Recent published reviews
2

Getting billed for flu shot. I am on Medicare and have excellent secondary coverage. What the heck? Looks like they...

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1.8

The people who answer your phones are rude the doctors do not care about the patients the nurses are rude this is the...

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1

Absolutely pathetic. I made an appointment to see a healthcare provider at the CVS minute clinic in Gulfbreeze Florida....

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3.8

Complaint towards laboratory services: (1) Is there a policy and procedure in place for the laboratory staff to follow w...

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Minute Clinic and Jps Health Network Products and Services

Most reviewed product and services
  • Minute Clinic Customer Care (152 reviews)
  • Minute Clinic Medical Care (119 reviews)
  • Minute Clinic Nurse (60 reviews)
  • Jps Health Network Medical Care (11 reviews)
  • Jps Health Network Doctor (7 reviews)
  • Jps Health Network Customer Care (5 reviews)