PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jps Health Network and Minute Clinic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jps Health Network
Minute Clinic

Jps Health Network and Minute Clinic Overview

Total reviews 53 720
Company responses 0 0
Issues resolved 1 9

Jps Health Network and Minute Clinic Consumer Ratings

Rank
284 out of 2024 in Hospitals, Clinics and Medical Centers category
342 out of 2024 in Hospitals, Clinics and Medical Centers category
Customer service
211 in category
252 in category
Reliability
172 in category
224 in category
Product or Service Quality
196 in category
232 in category
Website
321 in category
320 in category

Jps Health Network and Minute Clinic Rating Details

Customer service
1.5 (25 reviews)
1.3 (398 reviews)
Reviewer's quote

...the patient about what needs to be done when this occurs? Secondly, all three of the laboratory staff that I encountered on 7/2/20 can be refreshed on their customer service skills. Watching the clock ,conversing about having a bad day and waiting on 2:30pm to come and close the lab down for a staff meeting was to me very inappropriate considering that they had stuck my sister over 5 times. Thirdly, improvement in the process to having lab work performed over the weekend is much...

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...My account is inactive need to speak with customer service to reactivate..

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Reliability
1.7 (24 reviews)
1.4 (271 reviews)
Reviewer's quote

The people who answer your phones are rude the doctors do not care about the patients the nurses are rude this is the worst customer experience I have ever had if you do not have to use JPS are there clinics don't

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So far, from a pool of data I have, the chances that the test sample makes it to the lab are 50%, so at least 2 swabs are must, for more reliability, I would offer to supply 3. If I put my tinfoil hat on, I would dare to suppose that I have encountered a machination scheme: since CVS provides...

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Product or Service Quality
1.8 (23 reviews)
1.5 (341 reviews)
Reviewer's quote

...I'm 61 and my quality of life has been abruptly taken away, making my life miserable. No one wants chronic pain. So, out of 15 specialists and Pcp's from jps, they were all wrong and one that doesn't ask you anything is right???? Makes absolutely no sense...

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I went in for a strep test and unbeknownst to me the MinuteClinic doctor outsourced the lab test to an expedited third-party service resulting in an exceptionally expensive cost. Upon seeing the bill, I reached customer service to indicate that I did not request or authorize this outsourcing. I...

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Website
1.9 (22 reviews)
1.9 (309 reviews)
Reviewer's quote

No answerHad to leave a voicemail.I had put a refill order for my NP thyroid medication, and they changed it without my consent. I'm now having to go days without my medication because of their mistake. And I can't even get in touch with anyone.

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During which time I received another text message stating I could find out how much longer I would have to wait by going to the website, which was included in the text message. The website showed a Q Of patients by initials and what they expected wait times were. At 4:20 my expected wait time was...

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Jps Health Network and Minute Clinic Pros and Cons

Pros
  • There are no pros
  • Old doctors
  • Doctor is the best pcp i have ever had
  • Convenient
  • Friendly nurse practitioner
  • Care
Cons
  • Your way of scheduling
  • Schedulers not train
  • Poor system for laboratory services
  • Poor customer service
  • Unprofessional service
  • Service

Jps Health Network and Minute Clinic Most Positive Reviews

Top rated reviews
5

I will start off by saying I HATE hospitals. I literally have to be dying to go. JPS is always the hospital I go to...

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5

Before you begin reading all of the negative comments on this message board, I want there to be something positive for y...

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5

I'm currently a patient, in the hospital.
I want to praise Chris Gilbert, executive Chef at the main hospital in Ft Worth...

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5

Thank you for the attached pix. Next question must be: how long would it take you to get an appt with your primary car...

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Jps Health Network and Minute Clinic Most Critical Reviews

Lowest rated reviews
1

Have been here for about 2 hours and the service is slow. The nurses and Drs. Are busystem having non work related...

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1

Arrived at clinic at 130 pm, sign showed return time of 140pm during lunch. Waited until 210pm nurse returned and said...

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1

Waiting 15+ hours to be seen on the 10th floor just being passed from shift to shift we are not a priority to anyone.

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1

I had a terrible experience here this morning. I waited an hour and a half and had to leave without seeing anyone from t...

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Jps Health Network and Minute Clinic Latest Reviews

Recent published reviews
1.8

The people who answer your phones are rude the doctors do not care about the patients the nurses are rude this is the...

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1.5

Visited a minute clinic to get a routine administrative physical, figuring I could save some time with the fast booking...

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3.8

Complaint towards laboratory services: (1) Is there a policy and procedure in place for the laboratory staff to follow w...

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2

Getting billed for flu shot. I am on Medicare and have excellent secondary coverage. What the heck? Looks like they...

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Jps Health Network and Minute Clinic Products and Services

Most reviewed product and services
  • Jps Health Network Medical Care (11 reviews)
  • Jps Health Network Doctor (7 reviews)
  • Jps Health Network Customer Care (5 reviews)
  • Minute Clinic Customer Care (152 reviews)
  • Minute Clinic Medical Care (119 reviews)
  • Minute Clinic Nurse (60 reviews)