PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SecurusTel and Jpay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SecurusTel
Jpay

SecurusTel and Jpay Overview

Total reviews
194
302
Company responses
0
0
Issues resolved
0
1

SecurusTel and Jpay Consumer Ratings

Rank
410 out of 1428 in Telecommunications category
248 out of 1428 in Telecommunications category
Customer service
264 in category
161 in category
Billing Practices
237 in category
100 in category
Reliability
229 in category
139 in category
Website
328 in category
176 in category

SecurusTel and Jpay Rating Details

Customer service
1.1 (54 reviews)
1.4 (108 reviews)
Reviewer's quote

Its never a representative I just need a refund this is poor customer service..

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...The platform they use is so outdated, their customer service hold time is 2+ hours and once you do connect with someone they don't have a clue as to how to fix the problem. If they get asked too many questions they just hang up on you..

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Billing Practices
1.2 (51 reviews)
1.9 (93 reviews)
Reviewer's quote

I was charged for using a service I didnt want or request technically didnt kno what it was for

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I basically got robbed by JPay and never get anyone on the phone or to respond to my emails or on social media. So disgusted with this company and because of COVID19 I cannot see my loved. Forced to use their service I paid 6 dollars to basically hear myself talk and look at myself on the screen!...

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Reliability
1.2 (49 reviews)
1.6 (110 reviews)
Reviewer's quote

I paid $45.00 on 4/16/2020 and is not able to use the account at Stateville Correctional Facility because they use Securus Correctional Billing Services. If this company did not service this facility they should have not taken my money when I selected the facility. I also called and spoke with...

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I just purchased another tablet for my sister and it isn't syncing. Now, when I send her money, I get the message saying she doesn't have one and do I want to buy her one. Why? When I just purchased her one to replace the 1st one that broke. Beyond frustrated!

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Website
1.3 (48 reviews)
1.9 (103 reviews)
Reviewer's quote

I put 45$ and the inmate never got it because I logged onto the wrong website . So I need a refund ..

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...According to the JPay website they only send out the tablets to facilities that are capable of connect. Others in the building have old tablets that are working? My grandson is waiting on response. I will re-post a rating should this be resolved quickly and to satisfaction..

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SecurusTel and Jpay Pros and Cons

Pros
  • Never used
  • This company
  • Fast
  • That i can send money
  • That i would be able to communicate with my loved one in prison
  • That i have a way to contact the inmate i correspond with
Cons
  • I have not got in touch with anyone about my problem
  • There is no way to cancel or contact anyone
  • No number to call
  • Customer service
  • Not being able to reach customer service
  • Lack of customer service

SecurusTel and Jpay Most Positive Reviews

Top rated reviews
5

I tried to purchase minutes through a different website and y'all charged my card and it was the wrong website so I'm...

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5

I have there phone number thank you Guys

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5

I add my money on the wrong website for the inmate to calm my phone n I trying to get a refund n it happens July 5 2018...

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5

I have tried to log into my account but am unable what is going on

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SecurusTel and Jpay Most Critical Reviews

Lowest rated reviews
1

Rip off of $29.99, they claim it allows unlimited calling. However when the number is provided and the inmate calls it...

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1

Horrible horrible service...DONT WASTE YOUR TIME USE MONEYGRAM

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1

A TOTAL rip off.. Only wanted to see how much and they charged my card as soon as i logged in, i can't even talk to my...

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1

Jpay is owned by securus for one which isnt explicitly known unless you look at the fine print. Outside of exploiting...

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SecurusTel and Jpay Latest Reviews

Recent published reviews
No votes

I cant use this service need to be reimburse

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2.8

I just purchased another tablet for my sister and it isn't syncing. Now, when I send her money, I get the message...

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No votes

A unwanted charge front my account

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1.8

All I wanted was my messages between me and my father after he passed away.. and no one can't help me..

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SecurusTel and Jpay Products and Services

Most reviewed product and services
  • Securustel Inmate Phone Service (54 reviews)
  • Securustel Account (20 reviews)
  • Securustel Customer Care (17 reviews)
  • Jpay Customer Care (39 reviews)
  • Jpay Email Service (39 reviews)
  • Jpay Account (33 reviews)