PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jones Smash Repairs and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jones Smash Repairs
Rockauto

Jones Smash Repairs and Rockauto Overview

Total reviews 1 4939
Company responses 0 0
Issues resolved 0 15

Jones Smash Repairs and Rockauto Consumer Ratings

Rank
661 out of 1747 in Service Centers and Repairs category
29 out of 430 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
352 in category
38 in category
Value for money
392 in category
29 in category
Product or Service Quality
391 in category
25 in category
Price Affordability
425 in category
27 in category

Jones Smash Repairs and Rockauto Rating Details

Exchange, Refund and Cancellation Policy
1 (1 review)
1.8 (1509 reviews)
Reviewer's quote

A big Buck Kangaroo hit the side of my car.I went to Jones Smash Repairs in Charleville, their quote was that the car was a repairable write off.There is no mechanical damage, no structural damage only panel damage yet they quoted $8000 au for repairs.The car was insured for $8000 and the quote...

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...I tried reaching out to customer service via phone no success I tried reaching out to their so-called receptionist no success I sent many numerous emails and all their auto reply emails say is you can exchange return or that's all. So I will never ever buy from them again..

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Value for money
1 (1 review)
2.9 (1503 reviews)
Reviewer's quote

No items

...and HONEST that the engine was manufactured to meet ORIGINAL MANUFACTURING SPECIFICATIONS which they now admit it was not! If I should decide to spend the money to take the engine out, spend money on shipping I will still receive and engine back with "SLIGHTLY LOWER COMPRESSION". For those unaware, LOWER Compression equates TO LOWER POWER. UNEVEN...

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Product or Service Quality
1 (1 review)
2.4 (1540 reviews)
Reviewer's quote

No items

...I couldn't contact customer service because they have no voice line any longer. So if they don't respond to my email I will report a fraud incident to my bank. Do not buy do not buy from this company..

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Price Affordability
1 (1 review)
3.4 (1563 reviews)
Reviewer's quote

No items

...I returned the suspension part at a price of about a hundred dollars to me and reordered the water pump. They sent me two water pumps. One of which I returned, again at my expense...

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Jones Smash Repairs and Rockauto Pros and Cons

Pros
No votes
  • Price
  • Will never buy from them again
  • Good prices
Cons
  • Uncaring about client circumstances
  • Panel beater ignorant - arrogant
  • No communication with client about quote
  • Customer service
  • No customer service
  • Refund policy for defective item

Jones Smash Repairs and Rockauto Most Positive Reviews

Top rated reviews
No votes
5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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No votes
5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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Jones Smash Repairs and Rockauto Most Critical Reviews

Lowest rated reviews
1

A big Buck Kangaroo hit the side of my car.
I went to Jones Smash Repairs in Charleville, their quote was that the car wa...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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No votes
1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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Jones Smash Repairs and Rockauto Latest Reviews

Recent published reviews
No votes
No votes

I have not received these parts oxygen sensors for up stream and down stream oxygen sensors

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No votes
3.6

I ordered fuel injectors for a 4.3 liter Chevy V6 before I had removed the old injectors. If I had then I would have...

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Jones Smash Repairs and Rockauto Products and Services

Most reviewed product and services
  • Jones Smash Repairs Car Repair (1 review)
  • Rockauto Shipping Service (1224 reviews)
  • Rockauto Customer Care (721 reviews)
  • Rockauto Website (84 reviews)