PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jones Junction and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jones Junction
Sears

Jones Junction and Sears Overview

Total reviews
109
6173
Company responses
0
894
Issues resolved
2
39

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6173 reviews. It is 6064 reviews more than Jones Junction received since Oct 17, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Jones Junction customer support team than with Sears customer service.

Jones Junction and Sears Consumer Ratings

Rank
528 out of 5288 in Dealers category
66 out of 482 in Supermarkets and Malls category
Customer service
376 in category
75 in category
Staff
368 in category
67 in category
Website
507 in category
67 in category

Jones Junction and Sears Rating Details

Customer service
1.8 (43 reviews)
1.2 (1784 reviews)
Reviewer's quote

I had heard jones was a customer service focused dealership but that was before I met one of their used car salesman Tey. (Maybe Te? Not sure spelling) He started my experience my insisting I drive him in my car to the lot across the street where we had to drive around and "see if the car I wanted...

PissedConsumer1023695

On my last call to them, I was told by the Customer Service Rep that they didn't know where the Technician was and had no way to contact him since they were in the Virginia Office. I was promised that a Supervisor would call me Monday morning from the Baltimore Office. Monday morning came and went,...

PissedConsumer1751896
Staff
2 (41 reviews)
1.5 (1407 reviews)
Reviewer's quote

If I could leave 0 stars, I would. This place has had my car for TWO weeks and I have gone back and forth with them with different answers every single time I have called. My "advisor" AJ was extremely unhelpful, rude and was unavailable whenever I needed to speak with him. I spoke with Sean,...

Adrienne W

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O
Website
2.5 (37 reviews)
1.8 (1387 reviews)
Reviewer's quote

Went to Jones Dodge/Ram on 11/25/16 to purchase a 2016 Ram 1500 based on an ad from Jones' website. After test driving and having my trade-in appraised (bought new from Jones), was given a final price. This price was approximately $10,000 higher then expected...

Tadd

I have tried numerous times to go on the Shop Your Way website where you are supposed to be able to spend points awarded on a Sears credit card (which has been changed to Shop Your Way) and also supposed to be good at KMart. We have neither of those stores in our area, but one is supposed to go...

PissedConsumer1714828

Jones Junction and Sears Pros and Cons

Pros
  • Salesperson
  • Selection of vehicles
  • Waiting room
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Poor service
  • Upper management
  • That they do not care about their customers
  • Poor customer service
  • Delivery experience
  • Customer service

Jones Junction and Sears Most Positive Reviews

Top rated reviews
5

How we came to know about Jones Junction was when my husband who's working as a medical transport heard this on the...

5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Jones Junction and Sears Most Critical Reviews

Lowest rated reviews
1

They damaged my 2014 Subaru Legacy's rear bumper's paint, damaged/gouged my alloy wheel during the tire change, got a...

1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Jones Junction and Sears Latest Reviews

Recent published reviews
3.3

Sales rep tells us when we were negotiating that we have remote start on my 2020 Kia Soul through the mobile Kia Access...

Read all 109 reviews

I scammed me. I am still trying to resolve issues with the charges they are billing me but I cannot get anyone to help...

Read all 6173 reviews

Jones Junction and Sears Products and Services

Most reviewed product and services
  • Jones Junction Oil Change (21 reviews)
  • Jones Junction Customer Care (10 reviews)
  • Jones Junction Sales Representative (7 reviews)
  • Sears Repair (507 reviews)
  • Sears Delivery Service (478 reviews)
  • Sears Customer Care (461 reviews)