PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jones Junction and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jones Junction
Sears

Jones Junction and Sears Overview

Total reviews 109 6548
Company responses 0 870
Issues resolved 2 42

Jones Junction and Sears Consumer Ratings

Rank
626 out of 4538 in Dealers category
89 out of 349 in Supermarkets and Malls category
Customer service
429 in category
93 in category
Website
583 in category
86 in category
Product or Service Quality
445 in category
90 in category
Location
518 in category
78 in category

Jones Junction and Sears Rating Details

Customer service
1.8 (43 reviews)
1.2 (1964 reviews)
Reviewer's quote

I had heard jones was a customer service focused dealership but that was before I met one of their used car salesman Tey. (Maybe Te? Not sure spelling) He started my experience my insisting I drive him in my car to the lot across the street where we had to drive around and "see if the car I wanted...

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I bought a kennamore Sears elite washer and dryer in March 2020, I am very very disappointed in their services, customer service stinks, I have had a technician scheduled to come out twice in three weeks, for some reason I cant explain they have canceled on me and I cant seem to get in touch with...

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Website
2.5 (37 reviews)
1.8 (1510 reviews)
Reviewer's quote

Went to Jones Dodge/Ram on 11/25/16 to purchase a 2016 Ram 1500 based on an ad from Jones' website. After test driving and having my trade-in appraised (bought new from Jones), was given a final price. This price was approximately $10,000 higher then expected...

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...She assessed a website that was available to her and found that the authorization for the replacement unit was pending. Two days later, I called her and she confirmed the authorization had gone through. However nobody at the Benefits Department ever called me to let me know...

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Product or Service Quality
1.9 (37 reviews)
1.5 (1580 reviews)
Reviewer's quote

I will NEVER recommend, buy or have any service there EVER again after that comment. Knowing how frustrated I am without having a car for this length of time, you would think these people would be more understanding and at least nice about things they are saying. They pretty much made it seem like...

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Sears - has terrible customer service, in fact there is No Customer Service. Spent over $1600 on new washer/dryer - cannot get proper installation and/or resolution via escalation or online/telephone complaints. This company has disintegrated into a low performer with terrible to non-existent...

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Location
3 (35 reviews)
2.3 (1254 reviews)
Reviewer's quote

Sales rep tells us when we were negotiating that we have remote start on my 2020 Kia Soul through the mobile Kia Access app. It was total BS.

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...The service rep advised me to take it to a service location in Columbus, Ga and gave me their phone number. Today I called them and the person who answer the phone was quite nice and gave the the correct number. I called the store before showing up...

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Jones Junction and Sears Pros and Cons

Pros
  • Salesperson
  • Selection of vehicles
  • Waiting room
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Poor service
  • Upper management
  • That they do not care about their customers
  • Poor customer service
  • Delivery experience
  • Service

Jones Junction and Sears Most Positive Reviews

Top rated reviews
5

How we came to know about Jones Junction was when my husband who's working as a medical transport heard this on the...

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5

I purchased model # 35834**** which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

They took care of me for Texas titan. Best deal. Best salesman. Ask for ray. I have bought 2 trucks from them. They...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Jones Junction and Sears Most Critical Reviews

Lowest rated reviews
1

They damaged my 2014 Subaru Legacy's rear bumper's paint, damaged/gouged my alloy wheel during the tire change, got a...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

After buying a car from Jones and reading these reviews I was already upset about getting ripped off from them and now...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Jones Junction and Sears Latest Reviews

Recent published reviews
3.3

Sales rep tells us when we were negotiating that we have remote start on my 2020 Kia Soul through the mobile Kia Access...

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1

Was referred to a computer specialist who in turn ask for a credit card information with a charge fee.
I did not give the...

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No votes

I bought a car that Jones Junction August 24th. The car had 3 chips in the hood which the finance manager agreed to...

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No votes

I have a gift card balance on my Sears card, but when I try to redeem it, it says the balance is zero.

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Jones Junction and Sears Products and Services

Most reviewed product and services
  • Jones Junction Oil Change (21 reviews)
  • Jones Junction Sales Representative (7 reviews)
  • Jones Junction Car Repair (6 reviews)
  • Sears Repair (521 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Manager (208 reviews)