PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jones Junction and Sears Auto Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jones Junction
Sears Auto Center

Jones Junction and Sears Auto Center Overview

Total reviews
109
566
Company responses
0
0
Issues resolved
2
2

Sears Auto Center was first mentioned on PissedConsumer on May 6, 2008 and since then this brand received 566 reviews. It is 457 reviews more than Jones Junction received since Oct 17, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Jones Junction customer support team than with Sears Auto Center customer service.

Jones Junction and Sears Auto Center Consumer Ratings

Rank
528 out of 5290 in Dealers category
220 out of 2411 in Service Centers and Repairs category
Customer service
375 in category
217 in category
Staff
367 in category
216 in category
Product or Service Quality
395 in category
158 in category

Jones Junction and Sears Auto Center Rating Details

Customer service
1.8 (43 reviews)
1.3 (246 reviews)
Reviewer's quote

I had heard jones was a customer service focused dealership but that was before I met one of their used car salesman Tey. (Maybe Te? Not sure spelling) He started my experience my insisting I drive him in my car to the lot across the street where we had to drive around and "see if the car I wanted...

PissedConsumer1023695

Customer service, lazy, rude, don't listen carefully what do you need and then call you later and says that you have additional problem in your and need to fix but it is rip off. They just want to charge you for what your care not needed..

PissedConsumer1730703
Staff
2 (41 reviews)
1.5 (223 reviews)
Reviewer's quote

If I could leave 0 stars, I would. This place has had my car for TWO weeks and I have gone back and forth with them with different answers every single time I have called. My "advisor" AJ was extremely unhelpful, rude and was unavailable whenever I needed to speak with him. I spoke with Sean,...

Adrienne W

Really awesome Sears Staff and Service -0 Keep up the good work!!! KUDOS..

Sher M
Product or Service Quality
1.9 (37 reviews)
1.6 (192 reviews)
Reviewer's quote

...Today in there service department they tried up selling my free oil change for $699. 00 for a PCV Valve ( $14. 00 part) and a throttle body cleaning...

Douglas J

...After this I call to speak to someone at the customer service line and wait on hold for 30 minutes. I was then told that there systems were down and that I should call back in 30 min to an hour. WORST SERVICE EVER! At this point I don’t think Sears will ever see another cent of my money..

Jayveon

Jones Junction and Sears Auto Center Pros and Cons

Pros
  • Salesperson
  • Selection of vehicles
  • Waiting room
  • Taking my car to one place only
  • Stay away
  • Ease of scheduling an appointment
Cons
  • Poor service
  • Upper management
  • That they do not care about their customers
  • Bad customer service
  • Unprofessionalism
  • Waiting time

Jones Junction and Sears Auto Center Most Positive Reviews

Top rated reviews
5

How we came to know about Jones Junction was when my husband who's working as a medical transport heard this on the...

5

Purchased 4 new tires over the weekend. The service guys were very friendly and helpful; I really appreciated that!

Unf...

Jones Junction and Sears Auto Center Most Critical Reviews

Lowest rated reviews
1

They damaged my 2014 Subaru Legacy's rear bumper's paint, damaged/gouged my alloy wheel during the tire change, got a...

1

Sears auto tech make thier own rules for state inspection. This retard Tyler at sears auto in exton pa tried so hard to...

Jones Junction and Sears Auto Center Latest Reviews

Recent published reviews
3.3

Sales rep tells us when we were negotiating that we have remote start on my 2020 Kia Soul through the mobile Kia Access...

Read all 109 reviews
5

Really awesome Sears Staff and Service -0 Keep up the good work!!! KUDOS

Read all 566 reviews

Jones Junction and Sears Auto Center Products and Services

Most reviewed product and services
  • Jones Junction Oil Change (21 reviews)
  • Jones Junction Customer Care (10 reviews)
  • Jones Junction Sales Representative (7 reviews)
  • Sears Auto Center Oil Change (111 reviews)
  • Sears Auto Center Customer Care (52 reviews)
  • Sears Auto Center Car Repair (46 reviews)