PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jones Junction and Sears Auto Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jones Junction
Sears Auto Center

Jones Junction and Sears Auto Center Overview

Total reviews 109 582
Company responses 0 0
Issues resolved 2 3

Jones Junction and Sears Auto Center Consumer Ratings

Rank
626 out of 4539 in Dealers category
236 out of 1761 in Service Centers and Repairs category
Customer service
428 in category
224 in category
Product or Service Quality
445 in category
162 in category
Website
582 in category
157 in category
Price Affordability
529 in category
161 in category

Jones Junction and Sears Auto Center Rating Details

Customer service
1.8 (43 reviews)
1.4 (255 reviews)
Reviewer's quote

I had heard jones was a customer service focused dealership but that was before I met one of their used car salesman Tey. (Maybe Te? Not sure spelling) He started my experience my insisting I drive him in my car to the lot across the street where we had to drive around and "see if the car I wanted...

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...I wasnt feeling confident in the customer service I was receiving at the store so I wanted to reach out and involve as many people as possible to come to a resolution. I have video and pictures, as you should note from Tiffany, but the site wont upload them. Thank you..

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Product or Service Quality
1.9 (37 reviews)
1.6 (200 reviews)
Reviewer's quote

I will NEVER recommend, buy or have any service there EVER again after that comment. Knowing how frustrated I am without having a car for this length of time, you would think these people would be more understanding and at least nice about things they are saying. They pretty much made it seem like...

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I ordered service through Amazon with tires, the service center staff mounted tires without verifying if it is right tires, they informed me after hours that tires can not be installed due to wrong size, then they striped the lug nuts of one tire, and one of the tire they were not even able to take...

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Website
2.5 (37 reviews)
2.2 (182 reviews)
Reviewer's quote

Went to Jones Dodge/Ram on 11/25/16 to purchase a 2016 Ram 1500 based on an ad from Jones' website. After test driving and having my trade-in appraised (bought new from Jones), was given a final price. This price was approximately $10,000 higher then expected...

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...It would help if it has a note on the website..

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Price Affordability
2.2 (33 reviews)
2.2 (199 reviews)
Reviewer's quote

...they sold me a car that was on sale as well on the net for a higher price then the sale price to still get there $1500. 00 and it had higher mileage. Today in there service department they tried up selling my free oil change for $699...

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I leased tires yesterday and they choose the tires figured they new what they were doing I get to my car when done and some tire I never heard of I’m paying 1100 for this in the end I wanted good tires and they charge me full price for synthetic oi..

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Jones Junction and Sears Auto Center Pros and Cons

Pros
  • Salesperson
  • Selection of vehicles
  • Waiting room
  • Convenient location
  • Taking my car to one place only
  • Pricing
Cons
  • Poor service
  • Upper management
  • That they do not care about their customers
  • Bad customer service
  • Unprofessionalism
  • Waiting time

Jones Junction and Sears Auto Center Most Positive Reviews

Top rated reviews
5

How we came to know about Jones Junction was when my husband who's working as a medical transport heard this on the...

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5

Purchased 4 new tires over the weekend. The service guys were very friendly and helpful; I really appreciated that!

Unf...

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5

They took care of me for Texas titan. Best deal. Best salesman. Ask for ray. I have bought 2 trucks from them. They...

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5

Still have same problem - mechanic & service writer suggested i do the work over but i paid them 100.00 for 45 min

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Jones Junction and Sears Auto Center Most Critical Reviews

Lowest rated reviews
1

They damaged my 2014 Subaru Legacy's rear bumper's paint, damaged/gouged my alloy wheel during the tire change, got a...

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1

Sears auto tech make thier own rules for state inspection. This retard Tyler at sears auto in exton pa tried so hard to...

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1

After buying a car from Jones and reading these reviews I was already upset about getting ripped off from them and now...

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1

I had purchased a 3 year wheel alignment for my car when i purchased a tire and paid for both the service and shop fees...

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Jones Junction and Sears Auto Center Latest Reviews

Recent published reviews
3.3

Sales rep tells us when we were negotiating that we have remote start on my 2020 Kia Soul through the mobile Kia Access...

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No votes

Tire no good need replacing

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No votes

I bought a car that Jones Junction August 24th. The car had 3 chips in the hood which the finance manager agreed to...

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1.2

I ordered service through Amazon with tires, the service center staff mounted tires without verifying if it is right...

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Jones Junction and Sears Auto Center Products and Services

Most reviewed product and services
  • Jones Junction Oil Change (21 reviews)
  • Jones Junction Sales Representative (7 reviews)
  • Jones Junction Car Repair (6 reviews)
  • Sears Auto Center Oil Change (113 reviews)
  • Sears Auto Center Car Repair (46 reviews)
  • Sears Auto Center Tire Replacement (18 reviews)