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Jomashop

Luxury / Jewelry
  • 3 ISSUES RESOLVED
  • 233 TOTAL REVIEWS
  • $68.1K CLAIMED LOSSES
  • $987 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • I liked the price 10
  • Price 7
  • Website 3
  • Low prices 2
  • Range 2

Customers don't like

  • Customer service9
  • Customer service was very unprofessional5
  • Offered no resolution5
  • Complete lack of a customer service culture or training4
  • Rude customer service and poor management3
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Zales

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 322 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • Product quality 2
  • Ordering process 1
  • Staff at the store were very nice 1
  • Store staff seemed sorry even while refusing to honor price 1
  • Website 1

Customers don't like

  • Customer service8
  • Quality7
  • Bad quality3
  • Poor product3
  • No solution3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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