Jomashop vs Zales

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Jomashop

Luxury / Jewelry
  • 6 ISSUES RESOLVED
  • 165 TOTAL REVIEWS
  • $53.5K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.2
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • I liked the price 12
  • Price 8
  • Idea 4
  • Good 3
  • Website 2

Customers don't like

  • Customer service16
  • Complete lack of a customer service culture or training12
  • Offered no resolution8
  • Terrible customer service operators6
  • Rude customer service and poor management5

Products by Jomashop

No items

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Zales

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 301 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product quality 2
  • Customer service at the store 1
  • Given the runaround 1
  • Ordering process 1
  • Website 1

Customers don't like

  • Customer service15
  • Quality10
  • Lies9
  • Poor workmanship7
  • Poor product6

Products by Zales

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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