PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and Jomashop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
Jomashop

Kay Jewelers and Jomashop Overview

Total reviews 994 447
Company responses 0 0
Issues resolved 4 5

Kay Jewelers and Jomashop Consumer Ratings

Rank
159 out of 855 in Jewelry and Accessories category
149 out of 855 in Jewelry and Accessories category
Customer service
No votes
126 in category
Product or Service Quality
No votes
131 in category
Exchange, Refund and Cancellation Policy
No votes
104 in category
Discounts and Special Offers
No votes
71 in category

Kay Jewelers and Jomashop Rating Details

Customer service
No votes
1.2 (290 reviews)
Reviewer's quote

I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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Your customer service person (Shady - Good God, have he/she change her name or at least use something less criminal sounding) never even responded to my chat request. You have wasted several hours of my time trying to resolve this issue without success both online and via telephone. Your resolution...

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Product or Service Quality
No votes
1.5 (238 reviews)
Reviewer's quote

...d Towne Center, Ste 2205, Glendale, AZ 85308 (6**) **2-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any business with that Kay Jeweler as they ...

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If you use your own service, they still charge you for the original "free" shipping. 3) Customer help is extremely unpleasant and typical of their location. I will never use their services again, when there is a service that has a FANTASTIC selection and a GREAT and customer friendly return policy...

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Exchange, Refund and Cancellation Policy
No votes
1.3 (252 reviews)
Reviewer's quote

...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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I bought a watch and came in defective, was never used and was sent back immediately for refund. They received and never honored the refund policy in spite of the MRA. We contacted multiple times, the answer: the watch was used(what?) and they were not providing refund...

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Discounts and Special Offers
No votes
2.6 (222 reviews)
Reviewer's quote

...They need special recognition for a job well done. The way they solve issues and all..

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...no discounts...

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Kay Jewelers and Jomashop Pros and Cons

Pros
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
  • I liked the price
  • Price
  • Low prices
Cons
  • Careless customer care
  • False guarantee
  • Service
  • Customer service
  • Complete lack of a customer service culture or training
  • Rude customer service and poor management

Kay Jewelers and Jomashop Most Positive Reviews

Top rated reviews
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I received my new Breiting Super Ocean for an excellent price but when I opened the box I found that it had no manuals a...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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5

I ordered the Citizen Eco-Drive World Perpetual A-T CB0200-50E last week, and it was perfectly packaged with factory...

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Kay Jewelers and Jomashop Most Critical Reviews

Lowest rated reviews
1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

Purchased an Omega watch from them for more then 6000 dollars. The watch stopped working after 2 months. I have sent the...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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1

i would rate this shop (shop as the synonym of SCAM) ZERO.

My overall summary of this review:
1. They sell defective wa...

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Kay Jewelers and Jomashop Latest Reviews

Recent published reviews
3.5

I put in two orders and wont too know if they were both recived

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2.6

I purchased a Breitling Superocean from Jomashop on sale for $2275. The watch works fine but the crown pulled...

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1

My Le Vian ring was sent to have a stone replace and to be sized at the same time. It was gone a total of 4 weeks. When...

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2

I bought a watch and came in defective, was never used and was sent back immediately for refund. They received and...

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Kay Jewelers and Jomashop Products and Services

Most reviewed product and services
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (47 reviews)
  • Kay Jewelers Ring (39 reviews)
  • Jomashop Shipping Service (81 reviews)
  • Jomashop Watch Repair (17 reviews)
  • Jomashop Repair (5 reviews)