PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jomashop and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jomashop
Kay Jewelers

Jomashop and Kay Jewelers Overview

Total reviews 532 1196
Company responses 0 0
Issues resolved 6 4

Jomashop and Kay Jewelers Consumer Ratings

Rank
231 out of 1421 in Jewelry and Accessories category
269 out of 1421 in Jewelry and Accessories category
Customer service
256 in category
223 in category
Exchange, Refund and Cancellation Policy
226 in category
183 in category
Website
166 in category
276 in category
Product or Service Quality
263 in category
225 in category

Jomashop and Kay Jewelers Rating Details

Customer service
1.2
(333 reviews)
1.3
(362 reviews)
Reviewer's quote

Customer service is horrendous not to mention they take forever to send product and dont notify you. Then on top of that the perfume I received was questionable on authenticity stay away!..

Read full review

...Customer service is awful. Said they mailed a letter that I never received..

Read full review
Exchange, Refund and Cancellation Policy
1.3
(288 reviews)
1.5
(274 reviews)
Reviewer's quote

M3F41376 Be aware when you buy directly from them, I returned a new packaged and my refund was like 70% of the value. Avoid them and buy on Amazon..

Read full review

So I sent them and she didn't like it and went to the store to exchange or return them and they asked her for the receipt, it was in the box, they asked her for my card, she said it was a gift it's from my mom, they asked her whats my SS number? Of course she will not have that. She called me I...

Read full review
Website
2.5
(277 reviews)
1.9
(269 reviews)
Reviewer's quote

I tried to purchase a perfume from their website. My card was charged twice and the website crashed, leaving me with an error message, "an error occurred". Because of that, I did not get any order number or any means of tracking my order, but my money is being held by them...

Read full review

...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

Read full review
Product or Service Quality
1.5
(270 reviews)
1.7
(298 reviews)
Reviewer's quote

No case with my sunglasses, customer service told me, sometimes they come with a case , sometime a no. Looks like sunglasses were display models, the lens were extremely dirty, I am writing this for review so other people will know. If you order an expensive watch and doesnt come with a box, not...

Read full review

...Very poor customer service...

Read full review

Jomashop and Kay Jewelers Pros and Cons

Pros
  • I liked the price
  • Price
  • Low prices
  • Pretty jewelry
  • Nice selction
  • Used to treat me the same if i spent 0 or 2000 dollars
Cons
  • Customer service
  • Complete lack of a customer service culture or training
  • Rude customer service and poor management
  • Careless customer care
  • False guarantee
  • Customer service

Jomashop and Kay Jewelers Most Positive Reviews

Top rated reviews
5

i bought several item from them during the christmas with one of the item there was a discount price so when i purchase...

Read full review
5

It has been over a year since I ordered my wedding band and ring. We ordered from Janice at Partridge Creek, Clinton Twp...

Read full review
5

I ordered the Citizen Eco-Drive World Perpetual A-T CB0200-50E last week, and it was perfectly packaged with factory...

Read full review
5

Just helped me with my bill by giving me a n extension and a payment plan so I can pay it and make my credit good

Read full review

Jomashop and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

"I was ordering a watch for my friend, but my order was unexpectedly back ordered and delayed. I talked to the CSR and a...

Read full review
1

I will never purchase anything from Kay Jewelers again and as a matter of fact I will never go back in their store....

Read full review
1

Customer service is horrendous not to mention they take forever to send product and dont notify you. Then on top of...

Read full review
1

I went into Kays Jewelers to see about a customized band for my wedding rings for my 30th anniversary. I got the run...

Read full review

Jomashop and Kay Jewelers Latest Reviews

Recent published reviews
No votes

I bought a watch, and it stopped working while under warranty, they refused to repair it saying it had impact damage....

Read full review
1.3

I was placed on the hardship program and was told to pay $85.00 for 12 months and the late fees will be dismissed....

Read full review
No votes

First off I think it's totally messed up you cannot review them on Google yet they advertise them heavily. I ordered...

Read full review
No votes

I tried to purchase this item, Heart-Shaped Lab-Created Ruby & White Lab-Created Sapphire Gift Set Sterling Silver...

Read full review