PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jomashop and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers

Jomashop and Kay Jewelers Overview

Total reviews
Company responses
Issues resolved

Kay Jewelers was first mentioned on PissedConsumer on Oct 26, 2007 and since then this brand received 889 reviews. It is 472 reviews more than Jomashop received since May 11, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Jomashop customer support team than with Kay Jewelers customer service.

Jomashop and Kay Jewelers Consumer Ratings

140 out of 1161 in Jewelry and Accessories category
167 out of 1161 in Jewelry and Accessories category
Customer service
134 in category
114 in category
Exchange, Refund and Cancellation Policy
112 in category
85 in category
96 in category
155 in category

According to consumer ratings and reviews, Jomashop ranks 27 points higher in the Jewelry and Accessories category than Kay Jewelers. People gave Jomashop 1.1 stars for Customer service criterion in Jewelry and Accessories category and it is 174 points higher than the worst rated brand in this category. At the same time, Kay Jewelers was rated 1.3 stars for Customer service criterion in this category and it is 194 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Kay Jewelers has a higher rating than Jomashop. Regarding Website criterion, consumers gave Jomashop 2.6 stars and it is 69% greater than other in category. Kay Jewelers however was rated 2 stars and it is 50% worse than other in category.

Jomashop and Kay Jewelers Rating Details

Customer service
1.1 (267 reviews)
1.3 (229 reviews)
Reviewer's quote

...Today, I spent few hours to reach out their customer service, it can take forever to talk to someone...

Mehmet T

The associates at the store say they can't help me and I need to talk to Kay Customer Service, Customer Service says they can't help me and I need to talk to the financial institution. Genesis financial says they can't help me and I need to have it corrected in the store. I plan on reporting them...

Amber A
Exchange, Refund and Cancellation Policy
1.3 (229 reviews)
1.6 (182 reviews)
Reviewer's quote

...Return and refund was ok for the time frame that it took. The last watch I bought from them was well a disaster to say the least. Received the item watch was not secure in the watch box and protective cover that goes on the watch was in the box and not on the watch...


And by policy the watch was supposed to be completley replaced and when the day day to pick the watch up nothing was done at all to the watch, glass was still stratched the band was still the same and never had been touched or replaced like my warrenty stated. Seems like they just kept my watch in...

2.6 (224 reviews)
2 (169 reviews)
Reviewer's quote

...After checking out my cart their website posted my order as "processing" with the item to be shipped between 2 and 3 weeks. They were no follow-up status emails (but plenty of new e-mail promotions and even "discount" coupons). After 3 weeks I called up...


...I’ve put in my email with the issue on their website but have not heard back from them..


Jomashop and Kay Jewelers Pros and Cons

  • I liked the price
  • Price
  • Price of the product
  • Pretty jewelry
  • Phone representative did her best to help
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Customer service
  • Complete lack of a customer service culture or training
  • Offered no resolution
  • Careless customer care
  • False guarantee
  • Poor customer services skills

Jomashop and Kay Jewelers Most Positive Reviews

Top rated reviews

I received my new Breiting Super Ocean for an excellent price but when I opened the box I found that it had no manuals a...


Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

Jomashop and Kay Jewelers Most Critical Reviews

Lowest rated reviews

Purchased an Omega watch from them for more then 6000 dollars. The watch stopped working after 2 months. I have sent the...


I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

Jomashop and Kay Jewelers Latest Reviews

Recent published reviews

Ordered rayban sunglasses and they never shipped. After calling and emailing for four days straight, they finally said...

Read all 417 reviews

Took ring in for regular cleaning and maintenance. They broke ring and tried to restore to original condition. That...

Read all 889 reviews

Jomashop and Kay Jewelers Products and Services

Most reviewed product and services
  • Jomashop Shipping Service (79 reviews)
  • Jomashop Customer Care (66 reviews)
  • Jomashop Watch Repair (17 reviews)
  • Kay Jewelers Customer Care (119 reviews)
  • Kay Jewelers Repair (55 reviews)
  • Kay Jewelers Ring Repair (44 reviews)