PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jomashop and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jomashop
Kay Jewelers

Jomashop and Kay Jewelers Overview

Total reviews 488 1049
Company responses 0 0
Issues resolved 6 4

Jomashop and Kay Jewelers Consumer Ratings

Rank
160 out of 894 in Jewelry and Accessories category
197 out of 894 in Jewelry and Accessories category
Customer service
157 in category
138 in category
Exchange, Refund and Cancellation Policy
125 in category
96 in category
Website
119 in category
188 in category
Product or Service Quality
155 in category
124 in category

Jomashop and Kay Jewelers Rating Details

Customer service
1.2 (306 reviews)
1.3 (298 reviews)
Reviewer's quote

...They have no customer service as I tried 10X's to reach them to cancel third watch with no customer service to help me!..

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...When I got to my car, I called customer service and told her what happened. She spoke to the guy, and he told her he was with someone else, and didn't mean to offend me. However, he also said if I wanted a refund, I would have to come BACK to have it done...

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Exchange, Refund and Cancellation Policy
1.3 (264 reviews)
1.5 (223 reviews)
Reviewer's quote

...They refused to refund my money because watch showed wear..

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...Still waiting on my refund. They claim i should have creditt by 28th of this month. UPS did not deliver to Kay Jeweler dropped off at another merchant (no idea where per tracker investigation)...

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Website
2.6 (255 reviews)
2 (218 reviews)
Reviewer's quote

No wonder there are great reviews on their website if the bad reviews are never published. How dare you all mislead your customers. DO NOT BUY FROM JOMASHOP! Will argue with you and accuse you of lying to get out of refunding an item after they serviced my watch without my consent...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Product or Service Quality
1.5 (249 reviews)
1.7 (238 reviews)
Reviewer's quote

When I hadnt gotten an e-mail saying they had been shipped, I called their customer service on December 14th, who assured me a shipment of the glasses had just come in, and I would receive them in 4-5 days (2nd day FedEx). This did not happen, so I sent an e-mail to Jomashop, via Pissed Consumer,...

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I called the service rep at Kay Jewelers and informed them that I received an email confirmation stating that the ring I ordered was being sent out to the store when initially online it was in store for pick up so something must be wrong. The rep notified me that the ring might not be in the store...

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Jomashop and Kay Jewelers Pros and Cons

Pros
  • I liked the price
  • Price
  • Low prices
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Price
Cons
  • Customer service
  • Complete lack of a customer service culture or training
  • Rude customer service and poor management
  • Careless customer care
  • False guarantee
  • Customer service

Jomashop and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I received my new Breiting Super Ocean for an excellent price but when I opened the box I found that it had no manuals a...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I ordered the Citizen Eco-Drive World Perpetual A-T CB0200-50E last week, and it was perfectly packaged with factory...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Jomashop and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

Purchased an Omega watch from them for more then 6000 dollars. The watch stopped working after 2 months. I have sent the...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

i would rate this shop (shop as the synonym of SCAM) ZERO.

My overall summary of this review:
1. They sell defective wa...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Jomashop and Kay Jewelers Latest Reviews

Recent published reviews
No votes

Mi tarjeta de débito era utilizar para compra en tu tienda online,I no sé quién lo hizo. Yo no autorizado alguien. Solo...

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No votes
4

Bought a watch and within three weeks it stops working. They refused to refund my money because watch showed wear.

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No votes