PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jomashop and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jomashop
Kay Jewelers

Jomashop and Kay Jewelers Overview

Total reviews
440
993
Company responses
0
0
Issues resolved
5
3

Jomashop and Kay Jewelers Consumer Ratings

Rank
150 out of 838 in Jewelry and Accessories category
182 out of 838 in Jewelry and Accessories category
Customer service
139 in category
115 in category
Exchange, Refund and Cancellation Policy
118 in category
88 in category
Website
102 in category
166 in category
Product or Service Quality
142 in category
114 in category

Jomashop and Kay Jewelers Rating Details

Customer service
1.2 (284 reviews)
1.3 (264 reviews)
Reviewer's quote

...After arguing for few minutes, the customer service agent stated that she has a good news and they will ship the items. (I wonder why change of heart..

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Calling their customer service number is a one hour plus wait to speak to a representative. They blame the long hold time on Covid-19 when the REAL reason for long hold times is not having enough representatives answering the phones. I was told reasons for the refund delay was they couldn't verify...

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Exchange, Refund and Cancellation Policy
1.3 (246 reviews)
1.6 (206 reviews)
Reviewer's quote

Know this before you order: 1) If you cancel your order, double check EVERY day that they received your cancellation and that your credit card no longer has the amount PENDING !! Their cancellation system is automated and FAILS !! 2) If you return your order, you will be stuck with high FEDEX...

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...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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Website
2.6 (238 reviews)
2 (196 reviews)
Reviewer's quote

I bought an IWC Mark watch from Jomashop.Comes with scratched screen. Not sure how they send through a scratched screen watch but the screen material is sapphire crystal...The ad listed the condition of the watch is excellent but it no where near excellent condition. With scratches in bezel,...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Product or Service Quality
1.5 (231 reviews)
1.7 (217 reviews)
Reviewer's quote

If you use your own service, they still charge you for the original "free" shipping. 3) Customer help is extremely unpleasant and typical of their location. I will never use their services again, when there is a service that has a FANTASTIC selection and a GREAT and customer friendly return policy...

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So with that said I spend over 4 hours with the most rude customer service people I have ever experienced. The first one was yelling at me on the line, the next left me on hold and never to return. Then saving the best customer service person for last she told me a supervisor would call me back and...

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Jomashop and Kay Jewelers Pros and Cons

Pros
  • I liked the price
  • Price
  • Low prices
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Customer service
  • Complete lack of a customer service culture or training
  • Rude customer service and poor management
  • Careless customer care
  • False guarantee
  • Service

Jomashop and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I received my new Breiting Super Ocean for an excellent price but when I opened the box I found that it had no manuals a...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I ordered the Citizen Eco-Drive World Perpetual A-T CB0200-50E last week, and it was perfectly packaged with factory...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Jomashop and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

Purchased an Omega watch from them for more then 6000 dollars. The watch stopped working after 2 months. I have sent the...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

i would rate this shop (shop as the synonym of SCAM) ZERO.

My overall summary of this review:
1. They sell defective wa...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Jomashop and Kay Jewelers Latest Reviews

Recent published reviews
1

I have been purchasing some coins and other merchandise before with that place before and paid with CC.
Last time it was...

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No votes

I paid extra for faster delivery

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2.2

At the surface, everything looks great with JOMASHOP....but the reality is quite different.
Know this before you order:
1)...

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3.4

Bought an expensive wedding ring 3 months ago. Can't get manager to give us the proper professional evaluation form so...

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Jomashop and Kay Jewelers Products and Services

Most reviewed product and services
  • Jomashop Shipping Service (81 reviews)
  • Jomashop Customer Care (68 reviews)
  • Jomashop Watch Repair (17 reviews)
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (44 reviews)