PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jollibee USA and Schwans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jollibee USA
Schwans

Jollibee USA and Schwans Overview

Total reviews 29 686
Company responses 0 0
Issues resolved 0 8

Jollibee USA and Schwans Consumer Ratings

Rank
240 out of 2634 in Cafes, Restaurants and Bars category
13 out of 263 in Food Delivery category
Customer service
161 in category
18 in category
Product or Service Quality
167 in category
14 in category
Website
197 in category
24 in category
Value for money
142 in category
11 in category

Jollibee USA and Schwans Rating Details

Customer service
1.5 (13 reviews)
1.9 (267 reviews)
Reviewer's quote

I called to try and file a complaint with customer service and was told I would get a call back and I never did. I even emailed the location expressing my displeasure and still have not gotten back a response. I then tried filing another complaint by calling the number they have on their website...

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...Or you can sign up as a customer, and order online! Hmmm, sounds like I don't even want to deal with petty people, because the Customer Service sucks! And all I wanted was to order ice cream! Boy, doesn't want or need new customers?!?! SHOCKER !..

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Product or Service Quality
1.4 (12 reviews)
2.7 (206 reviews)
Reviewer's quote

...I work in a customer service Industry as an operation's manager for more than 12 years and this is not the way you treat your customers. We are the expert in what we do, andd we should put our customers first and guide them instead of yanking on someone..

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...2 in a pack i order them individually as that is a meal for me very disappointed in schwans orders being mixed up etc may review my actual need to cont this service the food is EXCELLENT drivers are the best but if something is in the book we should be able to obtain this item no problem with the food obtained but question each time what will be the next...

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Website
1.5 (10 reviews)
3 (233 reviews)
Reviewer's quote

A handicapped lady DID NOT have access to the Maui establishment...was in my opinion, humiliated by the worker at the door

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...Not on the app, not on Schwan's website. We called their CS number, there is usually always someone there. We received a recording that essentially said, "Call tomorrow...

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Value for money
2.1 (10 reviews)
2.5 (168 reviews)
Reviewer's quote

Ordered 2 breakfast meals this morning , inv no 2731311- no coffee available cause there was no filter paper, asked for salt , they gave me only one small sachet- ran out of salt too..

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...Last time I was my money on a company that doesn't care about their customers getting what they paid for..

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Jollibee USA and Schwans Pros and Cons

Pros
  • Food
  • Food is very good if it arrives
  • Veggies
  • Reliable delivery
Cons
  • Needs new mgr
  • Wheel chair access
  • Very poor customer service
  • Terrible customer service
  • Wait time for customer service
  • Runaround

Jollibee USA and Schwans Most Positive Reviews

Top rated reviews
5

ANG FEEDBACK KO SA JOLLIBEE IT'S ABOUT THE " NAPKINS". BAKIT NYO NAMAN TINITIPID ANG MGA CUSTOMERS NYO SA NAPKINS,...

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5

I bought frozen whole strawberries, I thawed some like suggested but they did not taste well. Too soft and had an after...

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3.3

Ordered 2 breakfast meals this morning , inv no 2731311- no coffee available cause there was no filter paper, asked for...

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5

Idk where some of these people work at but I make really good money and work 8hrs a day four days a week.and hourly pay...

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Jollibee USA and Schwans Most Critical Reviews

Lowest rated reviews
1

I called at 09:40 for breakfast. Followed up at 10:35. They said order was on their way. Followed up at 11:07, I was inf...

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1

I placed an order with Schwans on 2/19/15 and was told delivery would be on 2/23. Then it was changed to 2/24. Then it...

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1

My daughter wants mash potato she can't trade it with rice.so disappointed with service

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1

I ordered from them 3 months ago and still haven't got my food. I have emailed and called several times and they have...

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Jollibee USA and Schwans Latest Reviews

Recent published reviews
No votes

I had very bad experience today. As I was paying for the meal that totaled $17.49... I gave $18.00 cash to the cashier....

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1

SHOCKER
Amazing,
We were customers for 10 + years. We raised our two nephews, so we had a freezer filled of Schwans food a...

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3.2

The manager in West Covina Jollibee was unprofessional and rude. We understand that in this time of pandemic stores, res...

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3.1

I placed three orders with the first two going just fine. The third order was delivered, but they charged my account...

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Jollibee USA and Schwans Products and Services

Most reviewed product and services
  • Jollibee Usa Customer Care (5 reviews)
  • Jollibee Usa Manager (5 reviews)
  • Jollibee Usa Delivery Service (2 reviews)
  • Schwans Delivery Service (179 reviews)
  • Schwans Customer Care (45 reviews)
  • Schwans Vehicle Driver (25 reviews)