PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about University Hospital and John Peter Smith Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

University Hospital
John Peter Smith Hospital

University Hospital and John Peter Smith Hospital Overview

Total reviews
55
68
Company responses
0
0
Issues resolved
0
0

University Hospital and John Peter Smith Hospital Consumer Ratings

Rank
394 out of 1997 in Hospitals, Clinics and Medical Centers category
328 out of 1997 in Hospitals, Clinics and Medical Centers category
Customer service
264 in category
299 in category
Reliability
232 in category
230 in category
Product or Service Quality
232 in category
249 in category
Value for money
233 in category
222 in category

University Hospital and John Peter Smith Hospital Rating Details

Customer service
1.3 (27 reviews)
1.1 (29 reviews)
Reviewer's quote

My complaint is how poorly they approach providing access to customer service. In their world, they schedule to the minute, yet let customers wait extremely long times to contact them. Some advise provided me early in business, was: call in yourself and see what your customers experience - it might...

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...They will lie to your face and expect you to work and perform perfect customer service with a smile; meanwhile theyre plotting how to blackmail you. Its been done a thousand times. Please save yourself the hassel and donot work for jps nutritional services...

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Reliability
1.3 (25 reviews)
1.3 (23 reviews)
Reviewer's quote

Why is it that I have yet to come across a doctor at UH that uses the patient applications. I can send all the messages I want and I will get no response.

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Did a 10 minutes phone call (telehealth) at a JPS clinic. Since the one and only phone call from the doctor, let me add the doctor is a primary care provider in my network, I have been receiving a monthly facility fee. When I asked about the facility fee I was told by the billing department that...

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Product or Service Quality
1.5 (22 reviews)
1.4 (25 reviews)
Reviewer's quote

Each bill is about $1000, and the majority fee is itemized as Hospital Service(about $950-$1000). What the *** is the Hospital Service fee? All the service I got is the injection from doctor. Does the action of injecting worth $1000????? I tried my best to contact University Hospital to get an...

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...I do not like this kind of service, it should not be like this. They should care more for their customers than this. They promised me they would send a text when the medication is ready to be picked up, so we will see if they keep their word..

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Value for money
1.3 (22 reviews)
1.4 (20 reviews)
Reviewer's quote

Pregnant, long long waits for prescheduled appts. Drs are abrupt, and are not personable at all. You do not see same dr &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; each dr are not familiar with your case. La

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Failed to follow the federal law on care in the emergency room left paralyzed patient in hall soiled and not fed also she has not been given any meds for her diabetes

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University Hospital and John Peter Smith Hospital Pros and Cons

Pros
  • Women at kent imaging
  • Doctor
Cons
  • Lack of respect to the patient
  • Staff
  • Poor customer service
  • Pharmacy
  • Billing

University Hospital and John Peter Smith Hospital Most Positive Reviews

Top rated reviews
3.1

I was on 10 ns for 2 weeks and a couple of days! I met some great nurses such as Andy, Ms kayla , Ms Jennifer and Ms...

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4

The Pharmacy has no ticket system or any other system at all. Just stand in line and wait!!!and Wait!!
and Wait!! i am ha...

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No votes
3.7

Dr. Udaya Gavini is aweful!!! For the last 2 years, my mom has been telling Dr. Udaya Gavini that she was having a hard...

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University Hospital and John Peter Smith Hospital Most Critical Reviews

Lowest rated reviews
1

In short, I went to the Parma Medical Center branch (their urgent care non-emergency center) under the fear of a broken...

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1

Worst hospital ever im pregnant n i went to this hospital n they say it was miscarriage n after 2 weeks again call me...

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1

I haaaaaaate this hospital. I'm in severe pain and I've been here for 11 hours waiting to be seen and released. I could...

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1

I previously went in to the JPS Hospital and a test and few exams done. When I first got there one of the nurses was...

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University Hospital and John Peter Smith Hospital Latest Reviews

Recent published reviews
2.4

Why is it that I have yet to come across a doctor at UH that uses the patient applications. I can send all the messages...

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1.4

Did a 10 minutes phone call (telehealth) at a JPS clinic. Since the one and only phone call from the doctor, let me add...

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1.8

Pregnant, long long waits for prescheduled appts. Drs are abrupt, and are not personable at all. You do not see same dr...

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2.3

Failed to follow the federal law on care in the emergency room left paralyzed patient in hall soiled and not fed also...

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University Hospital and John Peter Smith Hospital Products and Services

Most reviewed product and services
  • University Hospital Customer Care (12 reviews)
  • University Hospital Medical Care (11 reviews)
  • University Hospital Nurse (4 reviews)
  • John Peter Smith Hospital Medical Care (15 reviews)
  • John Peter Smith Hospital Customer Care (14 reviews)
  • John Peter Smith Hospital Emergency Service (4 reviews)