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Joann Fabric

E-commerce
  • 7 ISSUES RESOLVED
  • 706 TOTAL REVIEWS
  • $23.5K CLAIMED LOSSES
  • $199 AVERAGE LOSS
2.1
Customer service
Discounts and Special Offers
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Wide variety of prints 10
  • Products 6
  • Friendly staff 6
  • Store 3
  • Coupons 2

Customers don't like

  • Poor customer service31
  • False advertising15
  • Bad manager attitude14
  • Order being cancelled7
  • High prices4
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Shutterfly

E-commerce
  • 2 ISSUES RESOLVED
  • 288 TOTAL REVIEWS
  • $36.1K CLAIMED LOSSES
  • $430 AVERAGE LOSS
1.9
Customer service
Discounts and Special Offers
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Ease of use 3
  • Convenience of photo organization 3
  • User friendly website 2
  • Rearranging of photos on share site easier 2
  • Promos and diverse selection 2

Customers don't like

  • Customer service28
  • Unresponsive customer service3
  • Shipping policy3
  • Customer service is the worst3
  • Blaming others3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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