PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rural King and Joann Fabric as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rural King
Joann Fabric

Rural King and Joann Fabric Overview

Total reviews
702
957
Company responses
0
0
Issues resolved
2
8

Joann Fabric was first mentioned on PissedConsumer on Feb 21, 2008 and since then this brand received 957 reviews. It is 255 reviews more than Rural King received since May 11, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Joann Fabric customer support team than with Rural King customer service.

Rural King and Joann Fabric Consumer Ratings

Rank
41 out of 614 in Supermarkets and Malls category
8 out of 228 in Craft Supplies and Tools category
Website
40 in category
6 in category
Exchange, Refund and Cancellation Policy
35 in category
3 in category
Discounts and Special Offers
38 in category
6 in category

Rural King and Joann Fabric Rating Details

Website
2.5 (238 reviews)
2.3 (293 reviews)
Reviewer's quote

...Their website says easy returns but this is not the case. They have the worst return department I have ever seen. Never had a problem with AMAZON or Walmart...

Lawrence S

I order a planner from the website and it was completely bent on every corner. This isn’t the first time it happens either. The product came in a plastic bag in which case it should come in a box to prevent it from getting damaged..

Sue A
Exchange, Refund and Cancellation Policy
2.2 (225 reviews)
2.3 (281 reviews)
Reviewer's quote

...a debit card he said that it would have to be in store credit! Absolutely ridiculous!! We paid cash and they were still new with receipt !! They return policy says if you paid cash you get cash back. The store manager also told me that they don’t give refunds over &25, which I know for a fact is not...

Rino

I have the app but I forgot my password to the app

Roxanna B
Discounts and Special Offers
2.5 (218 reviews)
2.6 (329 reviews)
Reviewer's quote

They sent in a associate that was unqualified to do an interview .Then 30 day's later they send me a email said thanks no thanks..The store in the backroom area was a horrible mess. I would first have to train the manager.

PissedConsumer1661949

I sent you an email right after I ordered online Oct. 2, 2019.No one contacted me as of yet. Today the 4th, I get an email survey asking if the customer service rep answered my questions. How can I answer if they didn't contact me? I tried to call the 1-888-739-4120 and Verizon said it couldn't go...

Janice S

Rural King and Joann Fabric Pros and Cons

Pros
  • Most employees
  • Undecided
  • Store overall
  • Wide variety of prints
  • Friendly staff
  • Products
Cons
  • Very rude
  • Fail to deliver
  • Customer service - very rude
  • Poor customer service
  • Bad manager attitude
  • False advertising

Rural King and Joann Fabric Most Positive Reviews

Top rated reviews
5

I'm a coach for lake wales steelers youth football we had a car wash scheduled at another location but it was rainy out...

5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

Rural King and Joann Fabric Most Critical Reviews

Lowest rated reviews
1

Appr. 2 weeks ago I drove 30 miles to Muncie, In. to purchase a gun safe. I paid for it and notified the manager that I...

1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

Rural King and Joann Fabric Latest Reviews

Recent published reviews
3.4

I was just at your Huber heights store returning an item when two African Americanyouths were walking towards the exit,...

Read all 702 reviews

Sunday 12/15- trying to complete an online purchase but your website freezes up - ends on blank screen when I'm trying...

Read all 957 reviews

Rural King and Joann Fabric Products and Services

Most reviewed product and services
  • Rural King Customer Care (105 reviews)
  • Rural King Manager (100 reviews)
  • Rural King Shipping Service (49 reviews)
  • Joann Fabric Customer Care (186 reviews)
  • Joann Fabric Manager (78 reviews)
  • Joann Fabric Coupon (70 reviews)