PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Joann Fabric and Michaels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Joann Fabric
Michaels

Joann Fabric and Michaels Overview

Total reviews
956
332
Company responses
0
0
Issues resolved
8
2

Joann Fabric was first mentioned on PissedConsumer on Feb 21, 2008 and since then this brand received 956 reviews. It is 624 reviews more than Michaels received since Nov 30, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Joann Fabric customer support team and Michaels customer service.

Joann Fabric and Michaels Consumer Ratings

Rank
8 out of 228 in Craft Supplies and Tools category
9 out of 228 in Craft Supplies and Tools category
Discounts and Special Offers
6 in category
7 in category
Product or Service Quality
5 in category
4 in category
Price Affordability
7 in category
8 in category

According to consumer ratings and reviews, Joann Fabric ranks 1 points higher in the Craft Supplies and Tools category than Michaels. People gave Joann Fabric 2.6 stars for Discounts and Special Offers criterion in Craft Supplies and Tools category and it is 12 points higher than the worst rated brand in this category. At the same time, Michaels was rated 2.5 stars for Discounts and Special Offers criterion in this category and it is 11 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Michaels has a higher rating than Michaels. Regarding Price Affordability criterion, consumers gave Joann Fabric 2.6 stars and it is 61% greater than other in category. Michaels however was rated 2.6 stars and it is 56% greater than other in category.

Joann Fabric and Michaels Rating Details

Discounts and Special Offers
2.6 (329 reviews)
2.5 (100 reviews)
Reviewer's quote

I have the app but I forgot my password to the app

Roxanna B

MY WIFE ORDERED WEDDING INVITATIONS ON 7/31/2019 WE HAVE NOT HEARD A DAM THING FROM MICHAELS SO WE CALLED THEM ON THURSDAY 8/14/2019 AND THEY SAID IT WOULD TAKE ABOUT 24-48 HOURS TO FIND OUT WHAT IS GOING ON. SO WE CALLED ON MONDAY MONDAY 8/19/2019 AND THEY SAID THAT THEY HAD CONTACTED THE VENDOR...

NORMA H
Product or Service Quality
2.3 (312 reviews)
2.3 (102 reviews)
Reviewer's quote

Ordered fabric online which was in stock. Get an e-mail saying part of the order was canceled. But waited to the shipping date because they hadn't refunded the money. After I e-mailed them they sent back a new stock number and said it would be sent for the same price. So I call the phone number I...

Michael G

I ordered an electronic gift card for my niece's birthday through Michaels' website. They took the money immediately; however, I have been holding for about 30 minutes waiting to speak to a representative just to get a receipt! No receipt shows up on my account, I haven't received an email...

PissedConsumer1708703
Price Affordability
2.6 (310 reviews)
2.6 (99 reviews)
Reviewer's quote

...HAD TO PAY REGULAR PRICE FOR A PIECE OF REMENANT THAT WAS 50% AND ANOTHER 25% ON TOP OF THAT. I WILL BE LOOKING FOR ANOTHER FABRIC STORE THAT TREATS THEIR CUSTOMERS RIGHT!..

Meridee

They gave me a very low price on my product a $26. 00 for $5. 99 I don't think that was fare of them to do that..

Kalil

Joann Fabric and Michaels Pros and Cons

Pros
  • Wide variety of prints
  • Friendly staff
  • Products
  • Variety of products
  • Variety
  • Ok store
Cons
  • Poor customer service
  • Bad manager attitude
  • False advertising
  • Terrible customer service
  • Incompetent
  • I just wrote it

Joann Fabric and Michaels Most Positive Reviews

Top rated reviews
5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

5

My first time in the Gainesville, VA store. Usually I think of Michaels as "safe place" not usually filled with a rude,...

Joann Fabric and Michaels Most Critical Reviews

Lowest rated reviews
1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

1

This is for Michaels on McKnight Road in Pittsburgh PA.

My wife and I went to buy a foam poster board at Michaels. Sig...

Joann Fabric and Michaels Latest Reviews

Recent published reviews
1

I ordered yarn online. It showed online that they were all in stock. They took the money out of my account but then...

Read all 956 reviews
1

I order 1 product and it has not shipped and can not get a hold of customer service to cancel it. the 800 number has...

Read all 332 reviews

Joann Fabric and Michaels Products and Services

Most reviewed product and services
  • Joann Fabric Customer Care (186 reviews)
  • Joann Fabric Manager (78 reviews)
  • Joann Fabric Coupon (70 reviews)
  • Michaels Customer Care (41 reviews)
  • Michaels Cashier (41 reviews)
  • Michaels Manager (16 reviews)