PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Joann Fabric and Michaels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Joann Fabric
Michaels

Joann Fabric and Michaels Overview

Total reviews 1287 616
Company responses 0 0
Issues resolved 13 3

Joann Fabric and Michaels Consumer Ratings

Rank
14 out of 188 in Craft Supplies and Tools category
16 out of 188 in Craft Supplies and Tools category
Discounts and Special Offers
9 in category
8 in category
Product or Service Quality
7 in category
8 in category
Price Affordability
15 in category
14 in category
Website
9 in category
10 in category

Joann Fabric and Michaels Rating Details

Discounts and Special Offers
2.5 (457 reviews)
2.6 (210 reviews)
Reviewer's quote

...Then I had to get the app on my phone for them to give me any discounts. Today when I went in the girl in the Fresno store on Blackstone and 41 was so unhelpful I couldn’t believe it. DON’T EVER GO THERE...

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...The prints are very special to me. P129031. The Westminster store is #5049...

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Product or Service Quality
2.2 (446 reviews)
2.1 (233 reviews)
Reviewer's quote

...Customer service is a complete waste!! Located outside the USA, in Panama of all places. They can't get a response from the warehouse so sorry for your luck. I will never ever order from joann...

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...When attempting to call Customer Service with number provided on Michael's website page and Google, multiple sales recordings are heard, one after another, for health care, health safety apparatuses, and various other sales ads. No customer service was forthcoming..

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Price Affordability
2.6 (429 reviews)
2.7 (212 reviews)
Reviewer's quote

...00 and had applied a coupon that was already in my cart for 50% off regular priced item. I also had a 20% off coupon, when I switched it to 50% off coupon the whole coupon disappeared and made me apply to the 20% off coupon. And the 50% off was no where to be found on the Joann app...

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Got to the register and one of the letters was ringing up for a different price than the others and it was the same make as the other ones we were purchasing . When the cashier called for a manager, the manager caught an attitude with us and was being very combative and rude. After she gave us the...

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Website
2.2 (420 reviews)
2.2 (214 reviews)
Reviewer's quote

I went on their website, placed a pretty large order. Several days went by, and I was actually expecting my order to arrive anytime, instead a get an email saying that 2 of my items were out of stock and not being shipped. My first thought was, crap those were the 2 most important things I needed...

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...Website said place order by 4 and pick up the same day. It was after 4, so I expected it to be sometime the next day. I went into the Deptford location on December 4th after 5, and inquired about my order...

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Joann Fabric and Michaels Pros and Cons

Pros
  • Wide variety of prints
  • Friendly staff
  • Products
  • Variety of products
  • Variety
  • Closest to my location
Cons
  • Poor customer service
  • False advertising
  • Bad manager attitude
  • Terrible customer service
  • Incompetent
  • Lack of customer service

Joann Fabric and Michaels Most Positive Reviews

Top rated reviews
5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

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5

My first time in the Gainesville, VA store. Usually I think of Michaels as "safe place" not usually filled with a rude,...

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5

Candles were on sale in the Red Wing, MN, store. I was at the end cap waiting for the lady in front of me to be done. ...

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5

Terrible experience! Kathy, the cashier was unbelievably rude, and clearly hated her job.

Livonia location. Middlebelt...

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Joann Fabric and Michaels Most Critical Reviews

Lowest rated reviews
1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

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1

This is for Michaels on McKnight Road in Pittsburgh PA.

My wife and I went to buy a foam poster board at Michaels. Sig...

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1

Bead storage offered at 55% off. I ordered four of a storage system. Ordered arrived with only one piece shipped. Note...

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1

i purchased a gift card to ship to canada from canada michaels (ground shipping). They deducted 100$ from my account...

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Joann Fabric and Michaels Latest Reviews

Recent published reviews
1.7

I ordered 18 yards of fabric, as I was needing the length. The order began arriving in 1 yard or 2 yard increments. I...

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1

I went to Michaels today for the $5 grab bags and was extremely disappointed. I purchased 5 small bags today and when I...

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No votes

I cant log into my app I tried to update password etc and it keeps telling me to contact help center

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1

January 28, 2022. I went to Michaels today for the $5 grab bags and was extremely disappointed. I purchased 5 small bags...

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Joann Fabric and Michaels Products and Services

Most reviewed product and services
  • Joann Fabric Manager (81 reviews)
  • Joann Fabric Shipping Service (79 reviews)
  • Joann Fabric Coupon (75 reviews)
  • Michaels Cashier (42 reviews)
  • Michaels Shipping Service (23 reviews)
  • Michaels Manager (23 reviews)