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Joann Fabric
Michaels

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Joann Fabric

Joann Fabric

2.3
  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 934 TOTAL REVIEWS
Rank
6 out of 221
in Craft Supplies and Tools category
Rating Details
Discounts and Special Offers
Product or Service Quality
Price Affordability
Website
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    442
  • SUCCESSFUL
    6%
  • AVG CALL DURATION
    03:47
  • ISSUES RESOLVED
    8%
Top Products and Services
2.5
183 reviews
3.3
78 reviews
1.9
70 reviews
Michaels

Michaels

2.2
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 317 TOTAL REVIEWS
Rank
7 out of 221
in Craft Supplies and Tools category
Rating Details
Discounts and Special Offers
Product or Service Quality
Price Affordability
Website
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    344
  • SUCCESSFUL
    81%
  • AVG CALL DURATION
    03:26
  • ISSUES RESOLVED
    22%
Top Products and Services
2.4
41 reviews
2.2
38 reviews
2.6
16 reviews

How would you compare Joann Fabric vs Michaels?

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Anonymous
#1745943
Customer service
Michaels is better for scraping and paper craft items because they have a better and wider selection of items. I usually don’t find all of my card making supplies at Joann.

Joann is the only fabric store in the area and has a wider selection of fabrics.
Product or Service Quality
Michael service is much better. However not all Joann stores have bad service quality. Just the Greenbelt store.

Both have equally good product quality.

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