PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JOANN Fabric and Michaels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JOANN Fabric
Michaels

JOANN Fabric and Michaels Overview

Total reviews 1624 867
Company responses 0 0
Issues resolved 22 10

JOANN Fabric and Michaels Consumer Ratings

Rank
40 out of 369 in Craft Supplies and Tools category
39 out of 369 in Craft Supplies and Tools category
Product or Service Quality
36 in category
37 in category
Discounts and Special Offers
29 in category
35 in category
Price Affordability
40 in category
42 in category
Website
35 in category
34 in category

JOANN Fabric and Michaels Rating Details

Product or Service Quality
2.2
(587 reviews)
2.1
(326 reviews)
Reviewer's quote

...The products that I was using. I was excited because I found something that I could use and I wanted to make sure you had it in the store. I didnt need him to open the door...

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...I was a loyal customer for many years, and Im not going to gamble with your customer service again..

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Discounts and Special Offers
2.6
(586 reviews)
2.5
(302 reviews)
Reviewer's quote

...Im losing discounts and smiles credits etc. Terrible customer service online and on the phone..

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...I completed the survey and was sent 2 offers. I was given the $5 off My purchase of $15 or more in store and a 25% off regular priced purchases online offer. Online code : XGXH62ZRGGSS It also had a bar code with no...

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Price Affordability
2.6
(558 reviews)
2.6
(310 reviews)
Reviewer's quote

...Very good price! But I was supposed to get 399 shipping(it kept popping up, even when I checked out) but I was charged $16. 31. Could you check this for me please? Thanks, Carla Rousselle By the way-Im not pissed as it says below! Lol..

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...I clicked buy again on an item I had bought before, and it gave me the same price now it won't let me pay. Also, I ordered another t snow globe which was bigger which I didnt receive in my order but I paid $10. 58 or something like that...

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Website
2.2
(555 reviews)
2.2
(314 reviews)
Reviewer's quote

...Next day I get an email saying its not available even though the website said they had 6 yards. Tried calling the store for two days. No one ever answers...

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...By this time the items were already purchased from another reliable website and they were already received. I told them that I complete refund fund where I would return them to the store. I still do not know if I can return them to a store or not because Customer Service doesnt know what to say...

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JOANN Fabric and Michaels Pros and Cons

Pros
  • Wide variety of prints
  • Friendly staff
  • Products
  • Variety of products
  • Variety
  • Closest to my location
Cons
  • Poor customer service
  • False advertising
  • Bad manager attitude
  • Terrible customer service
  • Incompetent
  • Lack of customer service

JOANN Fabric and Michaels Most Positive Reviews

Top rated reviews
5

Love this store
They have always been very very friendly
An I love the front guest services

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5

Both Peter and Amy went out of their way to help me. I was looking for a tool for cutting Foam and Peter was very...

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5

Candles were on sale in the Red Wing, MN, store. I was at the end cap waiting for the lady in front of me to be done. ...

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5

Looking and waiting for WHITE PADDLE WIRE. It was available last year at this time, and I wanted to know if I could orde...

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JOANN Fabric and Michaels Most Critical Reviews

Lowest rated reviews
1

for years it has these same problems and getting worse. poor layout of store. totally dysfunctional. cut table always in...

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1

i purchased a gift card to ship to canada from canada michaels (ground shipping). They deducted 100$ from my account...

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1

Was given gift card for Christmas from Joann, went in to use it was told it was not activated by local manager. Mind...

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1

I have been a customer of Michael's on Ray Road in Ahwatukee, AZ for many years. There is one particular male cashier...

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JOANN Fabric and Michaels Latest Reviews

Recent published reviews
4.9

I'm very upset that our Joann store in Sierra Vista is closing. It is the ONLY store in our town that sell decent...

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No votes

Called Michaels to start a return, they said Floral Home Online cannot be returned,NO mentioned of that on your site! I...

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1

I was a customer for 12 years. Or almost 12 years. That ended tonight. I went to use the few coupons they emailed to me...

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No votes

I was just at your 2780 s. Colorado blvd, denver, Co store and I am very upset. Tonight I was in their shopping and I ha...

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