PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Subway and Jimmy Johns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Subway

Subway

2.1
Jimmy Johns

Jimmy Johns

Has verified representatives
2.2
Subway
Jimmy Johns

Subway and Jimmy Johns Overview

Total reviews
1101
1748
Company responses
0
2
Issues resolved
2
5

Jimmy Johns was first mentioned on PissedConsumer on Feb 10, 2010 and since then this brand received 1748 reviews. It is 647 reviews more than Subway received since Dec 27, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Subway customer support team and Jimmy Johns customer service.

Subway and Jimmy Johns Consumer Ratings

Rank
55 out of 1073 in Fast Food category
47 out of 1073 in Fast Food category
Customer service
49 in category
32 in category
Staff
53 in category
37 in category
Location
44 in category
41 in category

According to consumer ratings and reviews, Jimmy Johns ranks 8 points higher in the Fast Food category than Subway. People gave Subway 1.6 stars for Customer service criterion in Fast Food category and it is 80 points higher than the worst rated brand in this category. At the same time, Jimmy Johns was rated 1.8 stars for Customer service criterion in this category and it is 97 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Jimmy Johns has a higher rating than Subway. Regarding Location criterion, consumers gave Subway 2.9 stars and it is 66% greater than other in category. Jimmy Johns however was rated 2.9 stars and it is 68% greater than other in category.

Subway and Jimmy Johns Rating Details

Customer service
1.6 (322 reviews)
1.8 (702 reviews)
Reviewer's quote

...They have better than top notch customer service. They know how to treat a returning customer. Not like subway..

PissedConsumer1764549

...so that they can deliver with the proper amounts for that delivery he instead started to argue with me because I asked him if they were providing good customer service . The manager told me that he was keeping it real and telling me like it is and he was a good manager and other managers wouldn’t tell tell me “like it is and he did not understand why I was frustrated. I really do not understand why if you have two stores that are less than 2 miles from each other and one store cannot process orders by writing...

Mike r
Staff
1.6 (282 reviews)
1.9 (645 reviews)
Reviewer's quote

Bad customer service! Put 2 different sandwich on one tray! I am a strict vegan and the staff put a vegan subway and meat on same tray. Too lazy to give 2 trahs..

Laporcha

...I'm absolutely appalled by not only her actions but the reactions of the staff at the location she came from. When I arrived at the location and informed them of the incident. I was told to call some personal number because no one there knee how to handle the situation..

Tyeisha F
Location
2.9 (262 reviews)
2.9 (580 reviews)
Reviewer's quote

...com or a telephone call from the owner/operator of the Wagoner location. (That is if customer service means anything to this company)..

Rocky M

I've ordered from the Westland Michigan location the last four times my delivery has been late. I called and spoke to the manager and the manager didn't seem to give a darn. He offered to give me a free drink to resolve this situation...

Adriane

Subway and Jimmy Johns Pros and Cons

Pros
  • Subs themselves were okay
  • Place of restraunt
  • Location
  • Good food
  • Pleasant delivery people
  • I like the food and prices
Cons
  • Customer service
  • Service
  • Owners
  • Customer service
  • Unpleasant worker
  • Service

Subway and Jimmy Johns Most Positive Reviews

Top rated reviews
5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

5

Their ingredients are ALWAYS fresh and they deliver within 15 minutes. They always have pleasant workers and I love ever...

Subway and Jimmy Johns Most Critical Reviews

Lowest rated reviews
1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

1

i ordered but was told it is out of our area, the store is 3/4 of a mile down the street. i asked who does cover the...

Subway and Jimmy Johns Latest Reviews

Recent published reviews
5

Can't login to the subway app

Read all 1101 reviews

Sorry about the sound will try to get a better video

Read all 1748 reviews

Subway and Jimmy Johns Products and Services

Most reviewed product and services
  • Subway Sandwich (296 reviews)
  • Subway Customer Care (111 reviews)
  • Subway Manager (92 reviews)
  • Jimmy Johns Sandwich (416 reviews)
  • Jimmy Johns Delivery Service (254 reviews)
  • Jimmy Johns Manager (160 reviews)