PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Subway and Jimmy Johns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Subway
Jimmy Johns

Subway and Jimmy Johns Overview

Total reviews 6784 2050
Company responses 0 14
Issues resolved 59 7

Subway and Jimmy Johns Consumer Ratings

Rank
122 out of 439 in Fast Food category
46 out of 439 in Fast Food category
Customer service
120 in category
54 in category
Product or Service Quality
83 in category
48 in category
Website
142 in category
34 in category
Quality of Food
81 in category
38 in category

Subway and Jimmy Johns Rating Details

Customer service
1.4
(2769 reviews)
1.7
(842 reviews)
Reviewer's quote

...There is no access to customer service. And that is not acceptable..

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Trying to speak to customer service but Im being interrogate first then Im instructed to write more characters..

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Product or Service Quality
1.7
(2377 reviews)
2
(628 reviews)
Reviewer's quote

...terrible customer service and terrible portion control Ive gone to this subway multiple times before and never had a problem until now very disappointed in how I was treated and the quality of the food luckily I used a discount so not much money was spent on this bad experience..

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...VERY bad service...

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Website
1.7
(2362 reviews)
2.7
(674 reviews)
Reviewer's quote

I couldn't get the discount advertised online, my debit card was rejected & when I tried to get assistance I was told I had to go to the website which was not possible then. Also when I called the restaurant to cancel due to my problem, was told I would have to go to the support center..

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...So thanks to this stores incompetence, we dont have food tonight, so thanks! We will be reporting it to every website possible about how the workers at this store treat orders and customers because they have to do a little work..

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Quality of Food
2.1
(2348 reviews)
2.6
(665 reviews)
Reviewer's quote

...Now I doubt what quality of food is really being served there..

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...Emma told me, well the number 9 comes with mayo! Well our bodies excrete waste, but do we want it, just because it comes with our bodies? Poor customer service, poor quality of food and poor sandwich skills. How much brain power does it take to say..

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Subway and Jimmy Johns Pros and Cons

Pros
  • Good food
  • Food
  • Great food
  • Good food
  • I like the food and prices
  • Great bread
Cons
  • Customer service
  • Bad customer service
  • Terrible customer service
  • Customer service
  • Unpleasant worker
  • Service

Subway and Jimmy Johns Most Positive Reviews

Top rated reviews
5

I am just curious about the condiments that are offered and why they dont offer barbecue sauces as an option.

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5

didn’t answer & i need it now

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5

Worst subway ever. this is the 3 time. i ordered online and asked for extra everything on both subways which was the...

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5

Nothing wrong with the customer serivce nothing wrong with the work place I just don't like the food I had one ***,...

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Subway and Jimmy Johns Most Critical Reviews

Lowest rated reviews
1

Uncooked bread soggy sandwich soaked with oil I didnt ask for. Raw tomatoes green brown lettuce I was disgusted when I...

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1

food was made incorrectly, manager was extremely rude!!! i'll further explain once i receive a call back
(903)490-****

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1

Was Subway restaurant in Wichita Falls, Texas. This is something that happened at the subway in Wichita Falls, Texas....

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1

JJ shops secretly overcharge an additional, indisclosed and improper $0.75 plus tax on each club sandwich ordered on...

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Subway and Jimmy Johns Latest Reviews

Recent published reviews
1

It took 3times the amount of time it guaranteed and then when I got the order the sandwich was soaked in sweet onion...

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No votes

Hello,
I received a gift card for Jimmy Johns for Christmas and I went to use it the other day and it would not work at t...

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No votes

For about 6 months Ive been over charged for the same sandwich purchase at subway cafe presby main building 8200 walnut...

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No votes

My problem has not been solved. This process is a joke. I have not been contacted. Putting gift cards on their app for...

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