PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Subway and Jimmy Johns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Subway
Jimmy Johns

Subway and Jimmy Johns Overview

Total reviews
1343
1810
Company responses
0
14
Issues resolved
3
5

Subway and Jimmy Johns Consumer Ratings

Rank
60 out of 658 in Fast Food category
45 out of 658 in Fast Food category
Customer service
47 in category
No votes
Location
43 in category
No votes
Website
72 in category
No votes
Diversity of Products or Services
44 in category
No votes

Subway and Jimmy Johns Rating Details

Customer service
1.6 (411 reviews)
No votes
Reviewer's quote

Order was incorrect, terrible customer service to rectify the issues, and unethical business practices. They don't honor promotions!..

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...Took to long to get connected to a customer service rep and my time is valuable. I dont have time to be waiting in the phone just to tell you that your employees are being unprofessional and acting immature while working at your store in front of customers..

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Location
2.8 (332 reviews)
No votes
Reviewer's quote

On the app it was bogo free sub for the location I selected but it didn’t give me the price and it automatically charged me. I kept calling to cancel I called about 6 times no one answered I literally had to drive to tell them to cancel my order but when I got there the lady didn’t know how to do...

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...To me, it is absolutely inexcusable that Jimmy John's didn't communicate that the Cameron Street location was closed. In addition, the website doesn't even hint that any of the stores are closed..

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Website
2.2 (331 reviews)
No votes
Reviewer's quote

I type in my order for 2 sandwiches, then the website malfunctions and does not recognize me or won't let me pay, and I have lost time and not been able to order my food. I am going to stop trying to get my food from Subway..

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...I saw one website that called their sandwiches Gourmet. Really? Probably coming from the same person that eats microwave TV dinners every night..

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Diversity of Products or Services
2.4 (330 reviews)
No votes
Reviewer's quote

...Very disappointed with the services. ImIp..

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...Although I like your products I don’t know if I will ever buy them again. I think your 100 words is stupid when you can sum up your complaints in less words. Bottom line even your complaints site is not very good...

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Subway and Jimmy Johns Pros and Cons

Pros
  • Customer service
  • Subs themselves were okay
  • Food
  • I like the food and prices
  • Good food
  • Pleasant delivery people
Cons
  • Customer service
  • Service
  • Owners
  • Customer service
  • Unpleasant worker
  • Service

Subway and Jimmy Johns Most Positive Reviews

Top rated reviews
5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

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5

Their ingredients are ALWAYS fresh and they deliver within 15 minutes. They always have pleasant workers and I love ever...

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5

Subway in abilene kansas is the friendliest and cleanest store I've ever visited. I went around lunch time 12pm on a...

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5

I just wanted to say that jimmy John's peepee is the best in town. I have had a lot it peepee in my day but nothing...

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Subway and Jimmy Johns Most Critical Reviews

Lowest rated reviews
1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

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1

i ordered but was told it is out of our area, the store is 3/4 of a mile down the street. i asked who does cover the...

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1

I went in and the lettuce was Brown and wrinkled when I asked for fresher lettuce she rolled her eyes and said that was...

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1

Delivery fee is not documented on the menu.I considered this to be false advistiment. Sandwiches are being bump up to h...

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Subway and Jimmy Johns Latest Reviews

Recent published reviews
No votes

This dark hair lady brown hair maybe 20 21 she touched her hair with gloves on and I seen something fall on the...

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2.3

It was less than $20 he would need to give me back. So I had to go to other consumers and buy things to break my...

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No votes

Complaining about a billing issue through the App....

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1.3

ordered 3 day old foot long sub bread rolls and 1 #9 Italian night club, price online menu was $6.99 but they charged...

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Subway and Jimmy Johns Products and Services

Most reviewed product and services
  • Subway Sandwich (325 reviews)
  • Subway Customer Care (118 reviews)
  • Subway Manager (97 reviews)
  • Jimmy Johns Sandwich (423 reviews)
  • Jimmy Johns Delivery Service (256 reviews)
  • Jimmy Johns Manager (160 reviews)