PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jimmy Johns and Subway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jimmy Johns
Subway

Jimmy Johns and Subway Overview

Total reviews 1816 1385
Company responses 14 0
Issues resolved 5 4

Jimmy Johns and Subway Consumer Ratings

Rank
46 out of 670 in Fast Food category
61 out of 670 in Fast Food category
Customer service
31 in category
50 in category
Location
39 in category
46 in category
Website
37 in category
75 in category
Price Affordability
57 in category
65 in category

Jimmy Johns and Subway Rating Details

Customer service
1.8 (740 reviews)
1.6 (432 reviews)
Reviewer's quote

...Took to long to get connected to a customer service rep and my time is valuable. I dont have time to be waiting in the phone just to tell you that your employees are being unprofessional and acting immature while working at your store in front of customers..

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Manager of subway kalkaji hv no sense of customer service and I have delivered salad which is very old and smells bad and straight put it in a bin..

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Location
2.9 (609 reviews)
2.8 (345 reviews)
Reviewer's quote

...To me, it is absolutely inexcusable that Jimmy John's didn't communicate that the Cameron Street location was closed. In addition, the website doesn't even hint that any of the stores are closed..

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On the app it was bogo free sub for the location I selected but it didn’t give me the price and it automatically charged me. I kept calling to cancel I called about 6 times no one answered I literally had to drive to tell them to cancel my order but when I got there the lady didn’t know how to do...

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Website
2.8 (604 reviews)
2.2 (347 reviews)
Reviewer's quote

...I saw one website that called their sandwiches Gourmet. Really? Probably coming from the same person that eats microwave TV dinners every night..

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CDC even has that on their website. So I call ahead and order my meal over the phone they will not take payment over the phone I have to go in and pay. Im standing in line to hurry up and get out and one of the workers tells me to put on a mask I tell him I have a medical condition and he tells me...

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Price Affordability
2.6 (596 reviews)
2.5 (343 reviews)
Reviewer's quote

ordered 3 day old foot long sub bread rolls and 1 #9 Italian night club, price online menu was $6. 99 but they charged me $7. 99 and only got a small sub instead of the foot long sub, the sub was rotten, I called headquarter of Jim Johns and they just blow me off, so I reversed charges on my credit...

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...Ended up paying full price for both subs rather than come in person to untangle the accounting mess. Crazy system which is very confusing!!!!!..

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Jimmy Johns and Subway Pros and Cons

Pros
  • I like the food and prices
  • Good food
  • Pleasant delivery people
  • Customer service
  • Food
  • Subs themselves were okay
Cons
  • Customer service
  • Unpleasant worker
  • Service
  • Customer service
  • Service
  • Rude staff

Jimmy Johns and Subway Most Positive Reviews

Top rated reviews
5

Their ingredients are ALWAYS fresh and they deliver within 15 minutes. They always have pleasant workers and I love ever...

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5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

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5

I just wanted to say that jimmy John's peepee is the best in town. I have had a lot it peepee in my day but nothing...

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5

Subway in abilene kansas is the friendliest and cleanest store I've ever visited. I went around lunch time 12pm on a...

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Jimmy Johns and Subway Most Critical Reviews

Lowest rated reviews
1

i ordered but was told it is out of our area, the store is 3/4 of a mile down the street. i asked who does cover the...

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1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

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1

Delivery fee is not documented on the menu.I considered this to be false advistiment. Sandwiches are being bump up to h...

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1

I went in and the lettuce was Brown and wrinkled when I asked for fresher lettuce she rolled her eyes and said that was...

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Jimmy Johns and Subway Latest Reviews

Recent published reviews
3

I had a problem with the app.
I'm a allergic to tomatoes and they wouldn't fix the order....

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1

I have coupons so when I like to use them always employee told me sorry we don't exapte coupons this is second time...

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No votes

I reccomend you use white tuna for your sandwiches that brown tuna is terribly nasty

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No votes

How to get my daughter's food the manager said he was only going to replace 1 sandwich I paid over $60 in his place of...

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Jimmy Johns and Subway Products and Services

Most reviewed product and services
  • Jimmy Johns Sandwich (422 reviews)
  • Jimmy Johns Delivery Service (257 reviews)
  • Jimmy Johns Manager (160 reviews)
  • Subway Sandwich (334 reviews)
  • Subway Customer Care (120 reviews)
  • Subway Manager (99 reviews)