PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jimmy Johns and Subway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jimmy Johns
Subway

Jimmy Johns and Subway Overview

Total reviews
1731
1092
Company responses
0
0
Issues resolved
5
2

Jimmy Johns was first mentioned on PissedConsumer on Feb 10, 2010 and since then this brand received 1731 reviews. It is 639 reviews more than Subway received since Dec 27, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jimmy Johns customer support team and Subway customer service.

Jimmy Johns and Subway Consumer Ratings

Rank
46 out of 1382 in Fast Food category
55 out of 1382 in Fast Food category
Customer service
30 in category
49 in category
Staff
37 in category
52 in category
Website
33 in category
66 in category

According to consumer ratings and reviews, Jimmy Johns ranks 9 points higher in the Fast Food category than Subway. People gave Jimmy Johns 1.8 stars for Customer service criterion in Fast Food category and it is 97 points higher than the worst rated brand in this category. At the same time, Subway was rated 1.6 stars for Customer service criterion in this category and it is 78 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Jimmy Johns has a higher rating than Subway. Regarding Website criterion, consumers gave Jimmy Johns 2.8 stars and it is 74% greater than other in category. Subway however was rated 2.4 stars and it is 51% worse than other in category.

Jimmy Johns and Subway Rating Details

Customer service
1.8 (696 reviews)
1.6 (321 reviews)
Reviewer's quote

Called for delivery on 11/29/2019Asked for no lettuce on a sandwich and no shredded lettuce on an unwhich.Recieved both with tons of lettuceRequested no peppers on a #7Those were there.Curious how much lettuce a person thinks a sandwich should have.Called to speak to a manager because we call an...

Nancy S

The customer said only to put mustard on his sandwich and he put mayonnaise instead. The order had to be redone and the employee said a smart remark to the customer and was ready to fight..

Nicolina
Staff
1.9 (640 reviews)
1.6 (280 reviews)
Reviewer's quote

...I'm absolutely appalled by not only her actions but the reactions of the staff at the location she came from. When I arrived at the location and informed them of the incident. I was told to call some personal number because no one there knee how to handle the situation..

Tyeisha F

Although the staff person was very pleasant and took the time to try to explain the transaction to me, this continued to seem incorrect. I was not able to resolve this issue in the store as there was no manager working and would appreciate your input concerning this. I paid cash for the sandwiches...

Anne E
Website
2.8 (577 reviews)
2.4 (251 reviews)
Reviewer's quote

...I saw one website that called their sandwiches Gourmet. Really? Probably coming from the same person that eats microwave TV dinners every night..

PissedConsumer1590062

Store #10833-0 Visited:8/30/17 This is the second time making a complaint for the same issue through this website. The manager/owner of the store has been in contact with us and said he would send a full refund of $14. 88...

Jovita

Jimmy Johns and Subway Pros and Cons

Pros
  • Good food
  • Pleasant delivery people
  • I like the food and prices
  • Subs themselves were okay
  • Place of restraunt
  • Location
Cons
  • Customer service
  • Unpleasant worker
  • Service
  • Customer service
  • Service
  • Owners

Jimmy Johns and Subway Most Positive Reviews

Top rated reviews
5

Their ingredients are ALWAYS fresh and they deliver within 15 minutes. They always have pleasant workers and I love ever...

5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

Jimmy Johns and Subway Most Critical Reviews

Lowest rated reviews
1

i ordered but was told it is out of our area, the store is 3/4 of a mile down the street. i asked who does cover the...

1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

Jimmy Johns and Subway Latest Reviews

Recent published reviews
1

How can a sandwich restaurant don’t have bread????
Same day at low locations in Orlando.
Service starting to go down

Read all 1731 reviews
1.4

The customer said only to put mustard on his sandwich and he put mayonnaise instead. The order had to be redone and the...

Read all 1092 reviews

Jimmy Johns and Subway Products and Services

Most reviewed product and services
  • Jimmy Johns Sandwich (415 reviews)
  • Jimmy Johns Delivery Service (251 reviews)
  • Jimmy Johns Manager (160 reviews)
  • Subway Sandwich (295 reviews)
  • Subway Customer Care (111 reviews)
  • Subway Manager (92 reviews)