PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portillos and Jimmy Johns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portillos
Jimmy Johns

Portillos and Jimmy Johns Overview

Total reviews
177
1783
Company responses
0
14
Issues resolved
0
5

Portillos and Jimmy Johns Consumer Ratings

Rank
141 out of 2598 in Cafes, Restaurants and Bars category
37 out of 648 in Fast Food category
Quality of Food
82 in category
19 in category
Price Affordability
122 in category
58 in category
Customer service
77 in category
32 in category
Product or Service Quality
111 in category
26 in category

Portillos and Jimmy Johns Rating Details

Quality of Food
2.5 (87 reviews)
2.7 (564 reviews)
Reviewer's quote

Poor quality of food poor staff not the same on the downhill slide . Won't be returning a legacy in Chicago has been tainted with cost saving profit maximization strategies . So sad ..

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...Emma told me, well the number 9 comes with mayo! Well our bodies excrete waste, but do we want it, just because it comes with our bodies? Poor customer service, poor quality of food and poor sandwich skills. How much brain power does it take to say..

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Price Affordability
2.8 (84 reviews)
2.6 (581 reviews)
Reviewer's quote

...be paying for them they sent her back and told me they said I have to charge you for them I said let me talk to the manager now then the price came out this is unacceptable to me I am angry about the Portillo’s and Crestwood has been going downhill for a long time and I do believe you need to address the situation Going on there it’s been declining for a long...

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...70 for that price for lunch you would think that I would have got it on time and what I wanted and what I paid for..

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Customer service
2.1 (82 reviews)
1.8 (721 reviews)
Reviewer's quote

...I don't ever think I have heard of a food service having an answering service take a customer service call that does not connect to anybody to answer the call. This makes a bad situation WORSE. Call and call but get to talk to nobody...

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...Took to long to get connected to a customer service rep and my time is valuable. I dont have time to be waiting in the phone just to tell you that your employees are being unprofessional and acting immature while working at your store in front of customers..

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Product or Service Quality
2 (82 reviews)
2 (519 reviews)
Reviewer's quote

...I’m not asking for anything in return, simply for better service to frequent customers like us..

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...This is the first time I thought I was going to get food sadly I received horrible service from the staff and the rude manager. I will never try this place again what a joke..

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Portillos and Jimmy Johns Pros and Cons

Pros
  • Italian beef
  • Food
  • Until now good
  • Good food
  • I like the food and prices
  • Pleasant delivery people
Cons
  • Staff and servers suck
  • Little beef 2 small slices peppers
  • I am trying to send a complaint about portillos
  • Customer service
  • Unpleasant worker
  • Service

Portillos and Jimmy Johns Most Positive Reviews

Top rated reviews
5

For got my password need to retrieve a pass code but having trouble with your system

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5

Their ingredients are ALWAYS fresh and they deliver within 15 minutes. They always have pleasant workers and I love ever...

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5

I love your hotdogs what happened? I could not chew them 4 of them terrible now i dont want to waste my money to try...

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5

I just wanted to say that jimmy John's peepee is the best in town. I have had a lot it peepee in my day but nothing...

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Portillos and Jimmy Johns Most Critical Reviews

Lowest rated reviews
1

On December 8, 2014 at 10:02pm, Host Alma, order R79, we went to Portillo's in Rolling Meadows and ordered a Chicken...

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1

i ordered but was told it is out of our area, the store is 3/4 of a mile down the street. i asked who does cover the...

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1

We would eat at Portillo's at least twice a week. The last 3 meals were inedible. Not the same Portillo's hotdog. It...

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1

Delivery fee is not documented on the menu.I considered this to be false advistiment. Sandwiches are being bump up to h...

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Portillos and Jimmy Johns Latest Reviews

Recent published reviews
No votes

this is ridiculous i want to make sure i did the order correctly to go to knoxville tennesee and the online chat wants...

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2

We used the drive thru service at Jimmy John's Clinton store and observed that all the food preparers were not wearing...

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1.8

This was the most disappointing Mother’s Day of my life! I ordered food for pick up at 4pm 24 hours in advance. I got...

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No votes

did online order 1145 to be ready at 1245 and STILL waited at restaurant until 125pm! Female worker very very rude.

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Portillos and Jimmy Johns Products and Services

Most reviewed product and services
  • Portillos Customer Care (19 reviews)
  • Portillos Sandwich (19 reviews)
  • Portillos Manager (13 reviews)
  • Jimmy Johns Sandwich (421 reviews)
  • Jimmy Johns Delivery Service (256 reviews)
  • Jimmy Johns Manager (160 reviews)