PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portillos and Jimmy Johns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jimmy Johns

Portillos and Jimmy Johns Overview

Total reviews
Company responses
Issues resolved

Jimmy Johns was first mentioned on PissedConsumer on Feb 10, 2010 and since then this brand received 1730 reviews. It is 1570 reviews more than Portillos received since Sep 27, 2007.

Portillos and Jimmy Johns Consumer Ratings

129 out of 5046 in Cafes, Restaurants and Bars category
46 out of 1382 in Fast Food category
68 in category
37 in category
Quality of Food
77 in category
19 in category
Price Affordability
107 in category
54 in category

Portillos and Jimmy Johns Rating Details

2.3 (82 reviews)
1.9 (640 reviews)
Reviewer's quote

Poor quality of food poor staff not the same on the downhill slide . Won't be returning a legacy in Chicago has been tainted with cost saving profit maximization strategies . So sad ..


...I'm absolutely appalled by not only her actions but the reactions of the staff at the location she came from. When I arrived at the location and informed them of the incident. I was told to call some personal number because no one there knee how to handle the situation..

Tyeisha F
Quality of Food
2.5 (82 reviews)
2.7 (547 reviews)
Reviewer's quote

I enjoyed the food and experience but sadly will NOT return because I was shocked by how much waste Portillos creates. Styrofoam cups for every drink!?!? In 2019?!?! Sniff..

Kate S

Dry bread, 1 tomato, and meat tasted like it came from road kill.

Price Affordability
2.8 (79 reviews)
2.6 (569 reviews)
Reviewer's quote

...be paying for them they sent her back and told me they said I have to charge you for them I said let me talk to the manager now then the price came out this is unacceptable to me I am angry about the Portillo’s and Crestwood has been going downhill for a long time and I do believe you need to address the situation Going on there it’s been declining for a long...


...70 for that price for lunch you would think that I would have got it on time and what I wanted and what I paid for..

Damon g

Portillos and Jimmy Johns Pros and Cons

  • Food
  • Italian beef
  • Until now good
  • Good food
  • Pleasant delivery people
  • Bread
  • Staff and servers suck
  • Little beef 2 small slices peppers
  • I am trying to send a complaint about portillos
  • Customer service
  • Unpleasant worker
  • Service

Portillos and Jimmy Johns Most Positive Reviews

Top rated reviews

For got my password need to retrieve a pass code but having trouble with your system


Their ingredients are ALWAYS fresh and they deliver within 15 minutes. They always have pleasant workers and I love ever...

Portillos and Jimmy Johns Most Critical Reviews

Lowest rated reviews

On December 8, 2014 at 10:02pm, Host Alma, order R79, we went to Portillo's in Rolling Meadows and ordered a Chicken...


i ordered but was told it is out of our area, the store is 3/4 of a mile down the street. i asked who does cover the...

Portillos and Jimmy Johns Latest Reviews

Recent published reviews

I was with 4 other people. We all placed our orders. The other 4 got their orders. I had to wait for 15-20 minutes. I...

Read all 160 reviews

We created a group order and after an hour we had not received an email or confirmation for the order. Called the store...

Read all 1730 reviews

Portillos and Jimmy Johns Products and Services

Most reviewed product and services
  • Portillos Customer Care (18 reviews)
  • Portillos Sandwich (17 reviews)
  • Portillos Manager (13 reviews)
  • Jimmy Johns Sandwich (414 reviews)
  • Jimmy Johns Delivery Service (251 reviews)
  • Jimmy Johns Manager (160 reviews)