PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jimmy Johns and Portillos as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jimmy Johns
Portillos

Jimmy Johns and Portillos Overview

Total reviews
1808
184
Company responses
14
0
Issues resolved
5
0

Jimmy Johns and Portillos Consumer Ratings

Rank
45 out of 656 in Fast Food category
123 out of 2612 in Cafes, Restaurants and Bars category
Customer service
31 in category
76 in category
Location
39 in category
112 in category
Website
34 in category
130 in category
Price Affordability
58 in category
118 in category

Jimmy Johns and Portillos Rating Details

Customer service
1.8 (734 reviews)
2.2 (85 reviews)
Reviewer's quote

...Took to long to get connected to a customer service rep and my time is valuable. I dont have time to be waiting in the phone just to tell you that your employees are being unprofessional and acting immature while working at your store in front of customers..

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...I don't ever think I have heard of a food service having an answering service take a customer service call that does not connect to anybody to answer the call. This makes a bad situation WORSE. Call and call but get to talk to nobody...

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Location
2.9 (605 reviews)
3.1 (79 reviews)
Reviewer's quote

...To me, it is absolutely inexcusable that Jimmy John's didn't communicate that the Cameron Street location was closed. In addition, the website doesn't even hint that any of the stores are closed..

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...My card has been charged and I tried to reach the Ontario Street location for over 3 hours, being put on hold for over 30 minutes then being hung up on..

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Website
2.8 (602 reviews)
2.5 (64 reviews)
Reviewer's quote

...I saw one website that called their sandwiches Gourmet. Really? Probably coming from the same person that eats microwave TV dinners every night..

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...I see blurb on receipt and try again but never get on website. If you have stopped this offer, the least you can do is remove this come on from your receipts. With all the available options in this neighborhood, maybe it's time to picket portillos for false advertising and shop elsewhere...

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Price Affordability
2.6 (590 reviews)
2.9 (87 reviews)
Reviewer's quote

...70 for that price for lunch you would think that I would have got it on time and what I wanted and what I paid for..

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...be paying for them they sent her back and told me they said I have to charge you for them I said let me talk to the manager now then the price came out this is unacceptable to me I am angry about the Portillo’s and Crestwood has been going downhill for a long time and I do believe you need to address the situation Going on there it’s been declining for a long...

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Jimmy Johns and Portillos Pros and Cons

Pros
  • I like the food and prices
  • Good food
  • Pleasant delivery people
  • Italian beef
  • Food
  • Until now good
Cons
  • Customer service
  • Unpleasant worker
  • Service
  • Staff and servers suck
  • Little beef 2 small slices peppers
  • I am trying to send a complaint about portillos

Jimmy Johns and Portillos Most Positive Reviews

Top rated reviews
5

Their ingredients are ALWAYS fresh and they deliver within 15 minutes. They always have pleasant workers and I love ever...

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5

For got my password need to retrieve a pass code but having trouble with your system

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5

I just wanted to say that jimmy John's peepee is the best in town. I have had a lot it peepee in my day but nothing...

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5

I love your hotdogs what happened? I could not chew them 4 of them terrible now i dont want to waste my money to try...

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Jimmy Johns and Portillos Most Critical Reviews

Lowest rated reviews
1

i ordered but was told it is out of our area, the store is 3/4 of a mile down the street. i asked who does cover the...

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1

On December 8, 2014 at 10:02pm, Host Alma, order R79, we went to Portillo's in Rolling Meadows and ordered a Chicken...

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1

Delivery fee is not documented on the menu.I considered this to be false advistiment. Sandwiches are being bump up to h...

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1

We would eat at Portillo's at least twice a week. The last 3 meals were inedible. Not the same Portillo's hotdog. It...

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Jimmy Johns and Portillos Latest Reviews

Recent published reviews
1.8

I called in and ordered sandwiches for delivery. I basically live straight down the road from the Jimmy John's . I...

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No votes

They have the store hours open till 1030pm I get there at 1010 and they are closed. Change your times on the website i...

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No votes

I went to your store in Upland California 813 W. Foothill Blvd is the address. Ordered my food and waited. I had a mask...

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4.4

First, my family and I LOVE your food. Yes, there may be a mistake sometimes, but its quickly resolved. Aside from beef...

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Jimmy Johns and Portillos Products and Services

Most reviewed product and services
  • Jimmy Johns Sandwich (422 reviews)
  • Jimmy Johns Delivery Service (256 reviews)
  • Jimmy Johns Manager (160 reviews)
  • Portillos Sandwich (19 reviews)
  • Portillos Customer Care (19 reviews)
  • Portillos Manager (13 reviews)