PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jimmy Johns and Portillos as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jimmy Johns

Jimmy Johns and Portillos Overview

Total reviews
Company responses
Issues resolved

Jimmy Johns was first mentioned on PissedConsumer on Feb 10, 2010 and since then this brand received 1730 reviews. It is 1570 reviews more than Portillos received since Sep 27, 2007.

Jimmy Johns and Portillos Consumer Ratings

47 out of 1382 in Fast Food category
129 out of 5046 in Cafes, Restaurants and Bars category
Customer service
30 in category
67 in category
37 in category
68 in category
33 in category
125 in category

Jimmy Johns and Portillos Rating Details

Customer service
1.8 (696 reviews)
2.1 (77 reviews)
Reviewer's quote

Called for delivery on 11/29/2019Asked for no lettuce on a sandwich and no shredded lettuce on an unwhich.Recieved both with tons of lettuceRequested no peppers on a #7Those were there.Curious how much lettuce a person thinks a sandwich should have.Called to speak to a manager because we call an...

Nancy S

...Why can’t they get customer sercice fast and right in gurnee !!!?????..

Jon b
1.9 (640 reviews)
2.3 (82 reviews)
Reviewer's quote

...I'm absolutely appalled by not only her actions but the reactions of the staff at the location she came from. When I arrived at the location and informed them of the incident. I was told to call some personal number because no one there knee how to handle the situation..

Tyeisha F

Poor quality of food poor staff not the same on the downhill slide . Won't be returning a legacy in Chicago has been tainted with cost saving profit maximization strategies . So sad ..

2.8 (577 reviews)
2.5 (60 reviews)
Reviewer's quote

...I saw one website that called their sandwiches Gourmet. Really? Probably coming from the same person that eats microwave TV dinners every night..


...I see blurb on receipt and try again but never get on website. If you have stopped this offer, the least you can do is remove this come on from your receipts. With all the available options in this neighborhood, maybe it's time to picket portillos for false advertising and shop elsewhere...


Jimmy Johns and Portillos Pros and Cons

  • Good food
  • Pleasant delivery people
  • Bread
  • Food
  • Italian beef
  • Until now good
  • Customer service
  • Unpleasant worker
  • Service
  • Staff and servers suck
  • Little beef 2 small slices peppers
  • I am trying to send a complaint about portillos

Jimmy Johns and Portillos Most Positive Reviews

Top rated reviews

Their ingredients are ALWAYS fresh and they deliver within 15 minutes. They always have pleasant workers and I love ever...


For got my password need to retrieve a pass code but having trouble with your system

Jimmy Johns and Portillos Most Critical Reviews

Lowest rated reviews

i ordered but was told it is out of our area, the store is 3/4 of a mile down the street. i asked who does cover the...


On December 8, 2014 at 10:02pm, Host Alma, order R79, we went to Portillo's in Rolling Meadows and ordered a Chicken...

Jimmy Johns and Portillos Latest Reviews

Recent published reviews

We created a group order and after an hour we had not received an email or confirmation for the order. Called the store...

Read all 1730 reviews

I was with 4 other people. We all placed our orders. The other 4 got their orders. I had to wait for 15-20 minutes. I...

Read all 160 reviews

Jimmy Johns and Portillos Products and Services

Most reviewed product and services
  • Jimmy Johns Sandwich (414 reviews)
  • Jimmy Johns Delivery Service (251 reviews)
  • Jimmy Johns Manager (160 reviews)
  • Portillos Customer Care (18 reviews)
  • Portillos Sandwich (17 reviews)
  • Portillos Manager (13 reviews)