PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about YourMechanic and Jiffy Lube as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

YourMechanic
Jiffy Lube

YourMechanic and Jiffy Lube Overview

Total reviews
128
346
Company responses
0
0
Issues resolved
0
0

YourMechanic and Jiffy Lube Consumer Ratings

Rank
301 out of 1720 in Service Centers and Repairs category
284 out of 1720 in Service Centers and Repairs category
Reliability
187 in category
178 in category
Exchange, Refund and Cancellation Policy
173 in category
151 in category
Customer service
232 in category
207 in category
Turnaround Time
190 in category
114 in category

YourMechanic and Jiffy Lube Rating Details

Reliability
1.2 (85 reviews)
1.3 (76 reviews)
Reviewer's quote

NEVER use them. The technicians will read the code then you have no idea if they replaced it correctly. Our fuel gauge was not working. Tech said the sensor needed to be replaced. We paid $89 for diagnosis, then paid over $500 to have the sensor fixed. It did not work before he left and told us...

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These guys are fantastic. There were 4 cars in front of me. Not only did they meet the time frame they told me, they beat it. I have used them in the past, but I am enjoying this even more. Thanks guys.

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Exchange, Refund and Cancellation Policy
1.2 (85 reviews)
1.4 (61 reviews)
Reviewer's quote

...I spoke with the 800 number guy who promised to refund the $25 cancellation fee. Then a supervisor called and said life is tough. Horrible company...

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He proceeded to state the following things not in any particular order and agreed to give me a refund all the while slandering me and women in general. At this point I had to defend myself and again stated that I just wanted what I paid for to be done and since he wasn’t going to do it today I...

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Customer service
1.3 (84 reviews)
1.4 (115 reviews)
Reviewer's quote

...Your mechanic is dishonest, poor customer service, and some of their mechanics are incompetent..

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...Being in customer service for years I was blown away at the lack of caring by this team. We are now forced to file an insurance claim due to the incompetence and negligence of the Jiffy Lube staff and Managers. We will never service our cars with this company again!!!!!!!!!!!..

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Turnaround Time
1.3 (83 reviews)
1.9 (64 reviews)
Reviewer's quote

...Wrench was on time and didn't charge for the service call when they couldn't do that repair. Was trying to give this company a chance, but obviously there is a reason that they have an F rating with the BBB. (found this out after cancelling my appointment...

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The store in Bethel Park PA USED to be good, The last time I took my car in, they messed it up/ Now when the a/c is on, it sounds like an airplane engine. I also have to add air to my tires every 2 days, the air pressure sensor is constantly coming on. Neither of these things were wrong with the...

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YourMechanic and Jiffy Lube Pros and Cons

Pros
  • Ease of quotes
  • Convenience
  • Ease of appointment online
  • Convenience of location
  • Were nice
  • Unsafe
Cons
  • Customer service
  • Repairs
  • Poor quality
  • Poor workmanship
  • Poor customer service
  • Bad sercvice

YourMechanic and Jiffy Lube Most Positive Reviews

Top rated reviews
5

I calle your mechanic for a timing belt on a toyota camry .1999. They said it would take 3.50 hour on their labor rate...

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5

Sharan at the bellevue Location was very helpful

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5

Gas line leak, repaired before not good enough. Messege for my mobel mechanic, brind gas line parts. Not has tank...

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5

Earlier post is being resolved. Jiffy lube is reimbursing my repair costs for their error in causing a broken vacuum...

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YourMechanic and Jiffy Lube Most Critical Reviews

Lowest rated reviews
1

Scam mechanic diagnosed my car from 20 feet away. Said he couldnt work on it due to the fact it had been worked on...

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1

Took Honda Odyssey to Towson, MD Jiffy Lube for Oil Change. They recommended also Transmission Flush. Even though we...

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1

I raved about Your Mechanic and convinced a single mom I know to call them. Not only did they charge $35 more than the...

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1

Change oil light remained after service. Car Sputtered that day. The next day add oil light came on. That evening fluid...

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YourMechanic and Jiffy Lube Latest Reviews

Recent published reviews
1

NEVER use them. The technicians will read the code then you have no idea if they replaced it correctly. Our fuel gauge...

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4.6

These guys are fantastic. There were 4 cars in front of me. Not only did they meet the time frame they told me, they...

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4

I wanted to have my control arms replaced on my 2004 320e m/b.
They were unable to do the job . I was suggested to take t...

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2.6

I was trying to get a safety inspection. I went to Jiffy Lubes and there were no inspectors available. The employees...

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YourMechanic and Jiffy Lube Products and Services

Most reviewed product and services
  • Yourmechanic Car Repair (42 reviews)
  • Yourmechanic Repair (11 reviews)
  • Yourmechanic Customer Care (8 reviews)
  • Jiffy Lube Oil Change (238 reviews)
  • Jiffy Lube Customer Care (14 reviews)
  • Jiffy Lube Manager (14 reviews)