PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jiffy Lube and YourMechanic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jiffy Lube
YourMechanic

Jiffy Lube and YourMechanic Overview

Total reviews
333
116
Company responses
0
0
Issues resolved
0
0

Jiffy Lube was first mentioned on PissedConsumer on Oct 31, 2007 and since then this brand received 333 reviews. It is 217 reviews more than YourMechanic received since Nov 5, 2015.

Jiffy Lube and YourMechanic Consumer Ratings

Rank
267 out of 2659 in Service Centers and Repairs category
313 out of 2659 in Service Centers and Repairs category
Customer service
204 in category
225 in category
Staff
236 in category
241 in category
Product or Service Quality
219 in category
213 in category

According to consumer ratings and reviews, Jiffy Lube ranks 46 points higher in the Service Centers and Repairs category than YourMechanic. People gave Jiffy Lube 1.4 stars for Customer service criterion in Service Centers and Repairs category and it is 411 points higher than the worst rated brand in this category. At the same time, YourMechanic was rated 1.3 stars for Customer service criterion in this category and it is 390 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Jiffy Lube has a higher rating than YourMechanic. Regarding Product or Service Quality criterion, consumers gave Jiffy Lube 1.2 stars and it is 64% greater than other in category. YourMechanic however was rated 1.2 stars and it is 65% greater than other in category.

Jiffy Lube and YourMechanic Rating Details

Customer service
1.4 (109 reviews)
1.3 (76 reviews)
Reviewer's quote

...There should be no customers going there and a pissed customer group with a WARNING sign out front! John Logsdon..

PissedConsumer1472083

...I cannot get through to customer service because there is a 45 minute wait time and then you get a message saying to leave a message. I towed my car to a reputable shop. I did not tell them about the rack and pinion, I just asked them to diagnose the steering system...

karen m
Staff
1.3 (105 reviews)
1.2 (74 reviews)
Reviewer's quote

...We are now forced to file an insurance claim due to the incompetence and negligence of the Jiffy Lube staff and Managers. We will never service our cars with this company again!!!!!!!!!!!..

Ricky P

...They have no ability to source parts or maintain staff quality. It is a joke for a company to say they are trying to make auto repairs convenient and easy its anything but. ..

PissedConsumer1043710
Product or Service Quality
1.2 (89 reviews)
1.2 (72 reviews)
Reviewer's quote

I received service there and they did not tighten my lug nuts I lost 5 if them which caused my car to drive terribly. When I called the GM Paul G basically called me a liar and I explained to him that when I went to get my tires in the next day the technician was able to remove the remaining ones...

Elaine M

...Customer service said they will charge my card $25 cancellation fee. Yeah, well I didn't cancel YourMechanic. This service is bad in my eyes...

james l

Jiffy Lube and YourMechanic Pros and Cons

Pros
  • Were nice
  • Fast
  • Convenience of location
  • Ease of quotes
  • Ease of appointment online
  • Convenience
Cons
  • Poor workmanship
  • Poor customer service
  • Bad sercvice
  • Customer service
  • Repairs
  • False guarantee

Jiffy Lube and YourMechanic Most Positive Reviews

Top rated reviews
5

Sharan at the bellevue Location was very helpful

5

I calle your mechanic for a timing belt on a toyota camry .1999. They said it would take 3.50 hour on their labor rate...

Jiffy Lube and YourMechanic Most Critical Reviews

Lowest rated reviews
1

Took Honda Odyssey to Towson, MD Jiffy Lube for Oil Change. They recommended also Transmission Flush. Even though we...

1

Scam mechanic diagnosed my car from 20 feet away. Said he couldnt work on it due to the fact it had been worked on...

Jiffy Lube and YourMechanic Latest Reviews

Recent published reviews
1

My horrific Jiffy Lube West OC experience today
Request oil change. Arrive home and needed to check something under hood....

Read all 333 reviews
1

They cancelled the first time. Wasted that day. The second time they were over an hour late. Then they would not do the...

Read all 116 reviews

Jiffy Lube and YourMechanic Products and Services

Most reviewed product and services
  • Jiffy Lube Oil Change (232 reviews)
  • Jiffy Lube Manager (14 reviews)
  • Jiffy Lube Customer Care (13 reviews)
  • Yourmechanic Car Repair (38 reviews)
  • Yourmechanic Customer Care (8 reviews)
  • Yourmechanic Repair (7 reviews)