PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pep Boys and Jiffy Lube as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pep Boys
Jiffy Lube

Pep Boys and Jiffy Lube Overview

Total reviews 1416 348
Company responses 0 0
Issues resolved 6 0

Pep Boys and Jiffy Lube Consumer Ratings

Rank
210 out of 1748 in Service Centers and Repairs category
288 out of 1748 in Service Centers and Repairs category
Customer service
188 in category
195 in category
Value for money
158 in category
209 in category
Product or Service Quality
154 in category
215 in category
Price Affordability
209 in category
258 in category

Pep Boys and Jiffy Lube Rating Details

Customer service
1.5 (330 reviews)
1.4 (115 reviews)
Reviewer's quote

...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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...Being in customer service for years I was blown away at the lack of caring by this team. We are now forced to file an insurance claim due to the incompetence and negligence of the Jiffy Lube staff and Managers. We will never service our cars with this company again!!!!!!!!!!!..

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Value for money
1.8 (291 reviews)
1.3 (93 reviews)
Reviewer's quote

Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of your locations. I have a ford f150 that was having issues with a miss fire. I proceed to investigate myself and found coolant in the coils/heads...

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I was not given an itemized receipt I was given a register receipt that only showed my money transaction. I have no clue if I was given a oil filter or if any other refills were filled or not. Overall I was/am very upset because now I have to get it repaired due to its a distraction while driving...

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Product or Service Quality
1.6 (280 reviews)
1.2 (94 reviews)
Reviewer's quote

...(9-27-20) I took my 2016 Ford Fusion (dealer serviced) just to get my inspection done. They try to sell me 4 new tires and rear axle brake service for almost $700. 00 in order to get my inspection sticker...

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... look at it, so I question him on it he replied oh well we mean it should be clean, but no effort was made to offer me that option even do I so the recharging product in their window display. Wiled discussing the service preformed I ask if they lube the chassis he said there machine is broken for a while. I said you don’t have a hand type first he said no but after a few minutes he came back in and found a manual gun...

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Price Affordability
1.9 (275 reviews)
1.4 (94 reviews)
Reviewer's quote

...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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...I got a $40 oil change for more than double the price and a lot of *** came for free . There should be no customers going there and a pissed customer group with a WARNING sign out front! John Logsdon..

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Pep Boys and Jiffy Lube Pros and Cons

Pros
  • Convenient location
  • Comfortable waiting room
  • Price
  • Convenience of location
  • Were nice
  • Usually do a fast service and are courteous
Cons
  • Customer service
  • Poor service provided
  • Poor service
  • Poor workmanship
  • Poor customer service
  • Dissatisfied

Pep Boys and Jiffy Lube Most Positive Reviews

Top rated reviews
5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

Sharan at the bellevue Location was very helpful

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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5

Earlier post is being resolved. Jiffy lube is reimbursing my repair costs for their error in causing a broken vacuum...

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Pep Boys and Jiffy Lube Most Critical Reviews

Lowest rated reviews
1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Took Honda Odyssey to Towson, MD Jiffy Lube for Oil Change. They recommended also Transmission Flush. Even though we...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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1

Change oil light remained after service. Car Sputtered that day. The next day add oil light came on. That evening fluid...

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Pep Boys and Jiffy Lube Latest Reviews

Recent published reviews
No votes

store id 0025 tracking id# service work order# 223**** my wifes 2016 subaru had state and emission insp. and front and...

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No votes

Complain my check engine light came on after my oil change and I have a k & n air filter and the technician was messing...

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1

Dont go to pep boys use waart Switched from on line purchase. Price which I had paid on line added 90 dollars and I...

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No votes

My son took his car into jiffy lube on 72nd and pacific ave in Tacoma,wa to get a oil change.Mind you the car was...

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Pep Boys and Jiffy Lube Products and Services

Most reviewed product and services
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (74 reviews)
  • Pep Boys Rebate (59 reviews)
  • Jiffy Lube Oil Change (239 reviews)
  • Jiffy Lube Manager (14 reviews)
  • Jiffy Lube Vehicle Inspection (8 reviews)