PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jiffy Lube and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jiffy Lube
Pep Boys

Jiffy Lube and Pep Boys Overview

Total reviews 349 1416
Company responses 0 0
Issues resolved 0 6

Jiffy Lube and Pep Boys Consumer Ratings

Rank
288 out of 1748 in Service Centers and Repairs category
210 out of 1748 in Service Centers and Repairs category
Customer service
199 in category
190 in category
Product or Service Quality
221 in category
157 in category
Price Affordability
262 in category
211 in category
Value for money
213 in category
160 in category

Jiffy Lube and Pep Boys Rating Details

Customer service
1.4 (116 reviews)
1.5 (330 reviews)
Reviewer's quote

...Being in customer service for years I was blown away at the lack of caring by this team. We are now forced to file an insurance claim due to the incompetence and negligence of the Jiffy Lube staff and Managers. We will never service our cars with this company again!!!!!!!!!!!..

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...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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Product or Service Quality
1.2 (95 reviews)
1.6 (280 reviews)
Reviewer's quote

...Been coming here for years the service has gone down so much. They also tore a hose in my engine and he never notified me..

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...(9-27-20) I took my 2016 Ford Fusion (dealer serviced) just to get my inspection done. They try to sell me 4 new tires and rear axle brake service for almost $700. 00 in order to get my inspection sticker...

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Price Affordability
1.4 (95 reviews)
1.9 (275 reviews)
Reviewer's quote

...I got a $40 oil change for more than double the price and a lot of *** came for free . There should be no customers going there and a pissed customer group with a WARNING sign out front! John Logsdon..

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Value for money
1.3 (94 reviews)
1.8 (291 reviews)
Reviewer's quote

I was not given an itemized receipt I was given a register receipt that only showed my money transaction. I have no clue if I was given a oil filter or if any other refills were filled or not. Overall I was/am very upset because now I have to get it repaired due to its a distraction while driving...

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Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of your locations. I have a ford f150 that was having issues with a miss fire. I proceed to investigate myself and found coolant in the coils/heads...

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Jiffy Lube and Pep Boys Pros and Cons

Pros
  • Convenience of location
  • Were nice
  • Usually fast
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor workmanship
  • Poor customer service
  • Dissatisfied
  • Customer service
  • Poor service provided
  • Poor service

Jiffy Lube and Pep Boys Most Positive Reviews

Top rated reviews
5

Sharan at the bellevue Location was very helpful

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

Earlier post is being resolved. Jiffy lube is reimbursing my repair costs for their error in causing a broken vacuum...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Jiffy Lube and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Took Honda Odyssey to Towson, MD Jiffy Lube for Oil Change. They recommended also Transmission Flush. Even though we...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Change oil light remained after service. Car Sputtered that day. The next day add oil light came on. That evening fluid...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Jiffy Lube and Pep Boys Latest Reviews

Recent published reviews
1

Went in for a oil change and to check my fluids, the manager Robert smelled like alcohol. Most the employees werent...

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No votes

store id 0025 tracking id# service work order# 223**** my wifes 2016 subaru had state and emission insp. and front and...

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No votes

Complain my check engine light came on after my oil change and I have a k & n air filter and the technician was messing...

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1

Dont go to pep boys use waart Switched from on line purchase. Price which I had paid on line added 90 dollars and I...

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Jiffy Lube and Pep Boys Products and Services

Most reviewed product and services
  • Jiffy Lube Oil Change (239 reviews)
  • Jiffy Lube Manager (15 reviews)
  • Jiffy Lube Vehicle Inspection (8 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (74 reviews)
  • Pep Boys Rebate (59 reviews)