PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jiffy Lube and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jiffy Lube
Pep Boys

Jiffy Lube and Pep Boys Overview

Total reviews
343
1393
Company responses
0
0
Issues resolved
0
5

Jiffy Lube and Pep Boys Consumer Ratings

Rank
282 out of 1707 in Service Centers and Repairs category
202 out of 1707 in Service Centers and Repairs category
Customer service
209 in category
200 in category
Product or Service Quality
233 in category
161 in category
Price Affordability
280 in category
209 in category
Value for money
230 in category
157 in category

Jiffy Lube and Pep Boys Rating Details

Customer service
1.4 (114 reviews)
1.5 (318 reviews)
Reviewer's quote

...Being in customer service for years I was blown away at the lack of caring by this team. We are now forced to file an insurance claim due to the incompetence and negligence of the Jiffy Lube staff and Managers. We will never service our cars with this company again!!!!!!!!!!!..

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...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

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Product or Service Quality
1.2 (93 reviews)
1.6 (271 reviews)
Reviewer's quote

... look at it, so I question him on it he replied oh well we mean it should be clean, but no effort was made to offer me that option even do I so the recharging product in their window display. Wiled discussing the service preformed I ask if they lube the chassis he said there machine is broken for a while. I said you don’t have a hand type first he said no but after a few minutes he came back in and found a manual gun...

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...This is an issue that could have been resolved from a home working employee and they weren't closed as car service is essential. THEY STOLE money from me. I only bought because of the rebate and now they refuse to pay me the money they owe me...

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Price Affordability
1.4 (92 reviews)
2 (266 reviews)
Reviewer's quote

...I got a $40 oil change for more than double the price and a lot of *** came for free . There should be no customers going there and a pissed customer group with a WARNING sign out front! John Logsdon..

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Value for money
1.2 (91 reviews)
1.8 (279 reviews)
Reviewer's quote

I was not given an itemized receipt I was given a register receipt that only showed my money transaction. I have no clue if I was given a oil filter or if any other refills were filled or not. Overall I was/am very upset because now I have to get it repaired due to its a distraction while driving...

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...Rebate was accepted but never got my money. E When I called they had no record even when I gave them my tracking number. Will never shopPep Boys again!..

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Jiffy Lube and Pep Boys Pros and Cons

Pros
  • Convenience of location
  • Were nice
  • Unsafe
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor workmanship
  • Poor customer service
  • Bad sercvice
  • Customer service
  • Poor service provided
  • Poor service

Jiffy Lube and Pep Boys Most Positive Reviews

Top rated reviews
5

Sharan at the bellevue Location was very helpful

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

Earlier post is being resolved. Jiffy lube is reimbursing my repair costs for their error in causing a broken vacuum...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Jiffy Lube and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Took Honda Odyssey to Towson, MD Jiffy Lube for Oil Change. They recommended also Transmission Flush. Even though we...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Change oil light remained after service. Car Sputtered that day. The next day add oil light came on. That evening fluid...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Jiffy Lube and Pep Boys Latest Reviews

Recent published reviews
1

The store in Bethel Park PA USED to be good, The last time I took my car in, they messed it up/ Now when the a/c is on,...

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1

Submitted a form for a 40.00 rebate on March 8 2920. Rebate was accepted but never got my money. E
When I called they had...

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1

There people working that have been hired 9 months after n continue to work without being laid off..like i was..i...

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1.6

Was given a form to fill out when I bought 4 tires on April 26tth of 2020. I am now told that my rebate was refused...

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Jiffy Lube and Pep Boys Products and Services

Most reviewed product and services
  • Jiffy Lube Oil Change (237 reviews)
  • Jiffy Lube Manager (14 reviews)
  • Jiffy Lube Customer Care (13 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (72 reviews)
  • Pep Boys Rebate (56 reviews)