PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jiffy Lube and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jiffy Lube
Pep Boys

Jiffy Lube and Pep Boys Overview

Total reviews 443 1525
Company responses 0 0
Issues resolved 0 8

Jiffy Lube and Pep Boys Consumer Ratings

Rank
307 out of 1203 in Service Centers and Repairs category
206 out of 1161 in Auto Parts and Accessories category
Customer service
226 in category
184 in category
Product or Service Quality
271 in category
186 in category
Value for money
248 in category
210 in category
Price Affordability
287 in category
258 in category

Jiffy Lube and Pep Boys Rating Details

Customer service
1.4
(153 reviews)
1.4
(382 reviews)
Reviewer's quote

...Being in customer service for years I was blown away at the lack of caring by this team. We are now forced to file an insurance claim due to the incompetence and negligence of the Jiffy Lube staff and Managers. We will never service our cars with this company again!!!!!!!!!!!..

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...I haven't received much interest from their customer service yet. I told the manager that I would not use them again. He said cool...

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Product or Service Quality
1.2
(128 reviews)
1.6
(329 reviews)
Reviewer's quote

...Your employee drove said vehicle knowing that an alignment is not what was needed but still performed the service. Actually, bringing me my vehicle in the same condition it was in without a word. I did not return to the location (Jiffy Lube #33) because I was furious and did want make matters worse...

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...Even the people inside the service bay, do not know how to change a tire. Amazing, great. People at the check in and check out counter, are great, they know how to be ignorant and deny their early commitments and deny the earlier given quotes...

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Value for money
1.3
(125 reviews)
1.7
(337 reviews)
Reviewer's quote

Had the best boss, get things where it needs to be and you fire them because they couldn't go on a trip?? Even getting accused for stealing money should've been the first day I should've reported and left when it was things assigned by people who was told workers to do tasks to later skip back and...

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At this time we have unfortunately been in a position where we have had no choice but to invest a quite substantial amount of money to retrieve a vehicle that was functioning properly before being brought to your company for what should have been a rather unremarkable repair. Kayley turned the Jeep...

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Price Affordability
1.4
(123 reviews)
1.9
(317 reviews)
Reviewer's quote

...You are also over staffing at that location and they just BS and not helpful? There is a more recent oil change, and you can see how they change the price ever time, I never know what it expect? Never!..

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...Mean while the store manger is sitting next to the gentleman putting me in the computer says with an additued just give her the price I don't feel like fighting with her. Wow I said to myself...

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Jiffy Lube and Pep Boys Pros and Cons

Pros
  • Usually do a fast service and are courteous
  • Convenience of location
  • Unsafe
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor workmanship
  • Poor customer service
  • Damaged vehicle
  • Customer service
  • Poor service
  • Poor service provided

Jiffy Lube and Pep Boys Most Positive Reviews

Top rated reviews
5

Sharan at the bellevue Location was very helpful

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5

I went to Pep Boys in North Little Rock Arkansas to purchase some seat covers for my son's birthday. They didn't fit...

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5

Earlier post is being resolved. Jiffy lube is reimbursing my repair costs for their error in causing a broken vacuum...

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5

Just got my 1999 Cadillac back from pep boys in Stratford nj. Their professional staff kept me updated along the way...

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Jiffy Lube and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I Took my vehicle in for a basic oil change at Jiffy Lube, the tech used a Pneumatic gun to tighten the Plug and...

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1

Pep Boys:
Attention Rhonda Grant:
On February 3rd, 2024 my daughter Kayley Lawrence attempted to change the oil in my 2012...

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1

No happy at all they stripped the plug to my oil pan I had no issues with a leak at all blamed the person who did my...

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1

Tillman's Corner,Al location- run, don't walk, from this location. Hartley, the Service Manager, is terrible. Needs...

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Jiffy Lube and Pep Boys Latest Reviews

Recent published reviews
No votes

Uncertified ,inexperienced and Managers that have the ability to stare you right in the face lie and say we did not do...

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1

Hello,
Congratulations for hiring the great crooks, working on your stores, cheating people, wasting their time, not know...

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No votes

As I was watching my car be worked on, I saw who I believe was a manager treat employees awful. I overheard them talk...

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No votes

I had a 9:00 am appt that did not start until 9:48. When I asked to tell me the oil schedule told them not to look at...

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