PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jewel Osco and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jewel Osco
Kroger

Jewel Osco and Kroger Overview

Total reviews
234
1125
Company responses
0
0
Issues resolved
0
4

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1125 reviews. It is 891 reviews more than Jewel Osco received since Sep 29, 2014.

Jewel Osco and Kroger Consumer Ratings

Rank
55 out of 623 in Food Stores category
50 out of 623 in Food Stores category
Customer service
42 in category
46 in category
Diversity of Products or Services
57 in category
55 in category
Location
44 in category
56 in category

According to consumer ratings and reviews, Kroger ranks 5 points higher in the Food Stores category than Jewel Osco. People gave Jewel Osco 2.1 stars for Customer service criterion in Food Stores category and it is 109 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2 stars for Customer service criterion in this category and it is 105 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Kroger has a higher rating than Kroger. Regarding Location criterion, consumers gave Jewel Osco 3.5 stars and it is 71% greater than other in category. Kroger however was rated 3.4 stars and it is 63% greater than other in category.

Jewel Osco and Kroger Rating Details

Customer service
2.1 (127 reviews)
2 (422 reviews)
Reviewer's quote

I entered the store to make a purchase in the express lane and I only had one item and I saw a lady by the name of and working in the customer service department and she told me that I would have to stand in line with the rest of the people . All their carts were full I wanted one single item from...

PissedConsumer1702402

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B
Diversity of Products or Services
2.8 (120 reviews)
2.8 (357 reviews)
Reviewer's quote

...All Kretschmar products were 20% off, what’s the point they can’t keep in stock..

PissedConsumer1419330

Patricia just want to make sure everyone is aware of what could happen when you use grocery deliver services. Yesterday I ordered almost $400. 00 in groceries from Kroger's and i selected the delivery service...

PAT S
Location
3.5 (119 reviews)
3.4 (349 reviews)
Reviewer's quote

Location pulaski and foster. The deli dept. is horrible...

PissedConsumer1497413

Store location: 3651 Peachtree Pkwy, Suwanee, GA 30024Happened 9/4/2019 around 7 pmWaited 20 min to pick up a prescription ordered the day before. Staffs were either at computer or on phone. Feel not friendly when being served.

Chiana

Jewel Osco and Kroger Pros and Cons

Pros
  • Convenience of the store to where i live
  • Ilike to shopping at jewel osco
  • I depend on delivery service
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Rude employees
  • Bad experience
  • Read my review
  • Customer service
  • Customer service skills
  • No management

Jewel Osco and Kroger Most Positive Reviews

Top rated reviews
5

I like the customer service specially Deli department and hot bar they have really good service at jewelosco in skokie...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Jewel Osco and Kroger Most Critical Reviews

Lowest rated reviews
1

Staff are rude, and for what because you have a problem with someone you know nothing about. Too many situations to...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Jewel Osco and Kroger Latest Reviews

Recent published reviews

Where did Jewel Osco go???
Your service has become deplorable, there are never any baggers, but I counted 10 employees fi...

Read all 234 reviews
2.6

I purchased a gift card from Kroger on Oakwood Ave in Huntsville, Al. I was allowed to use the card a couple of times,...

Read all 1125 reviews

Jewel Osco and Kroger Products and Services

Most reviewed product and services
  • Jewel Osco Customer Care (44 reviews)
  • Jewel Osco Manager (28 reviews)
  • Jewel Osco Cashier (18 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (128 reviews)
  • Kroger Cashier (71 reviews)