PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and Jetblue Airways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
Jetblue Airways

Southwest Airlines and Jetblue Airways Overview

Total reviews
507
203
Company responses
0
0
Issues resolved
3
3

Southwest Airlines was first mentioned on PissedConsumer on Mar 15, 2010 and since then this brand received 507 reviews. It is 304 reviews more than Jetblue Airways received since Mar 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Southwest Airlines customer support team and Jetblue Airways customer service.

Southwest Airlines and Jetblue Airways Consumer Ratings

Rank
37 out of 621 in Transport category
60 out of 621 in Transport category
Customer service
29 in category
36 in category
Staff
27 in category
46 in category
Level of Comfort
28 in category
33 in category

According to consumer ratings and reviews, Southwest Airlines ranks 23 points higher in the Transport category than Jetblue Airways. People gave Southwest Airlines 1.6 stars for Customer service criterion in Transport category and it is 162 points higher than the worst rated brand in this category. At the same time, Jetblue Airways was rated 1.5 stars for Customer service criterion in this category and it is 155 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Southwest Airlines has a higher rating than Jetblue Airways. Regarding Level of Comfort criterion, consumers gave Southwest Airlines 2.2 stars and it is 85% greater than other in category. Jetblue Airways however was rated 2.1 stars and it is 83% greater than other in category.

Southwest Airlines and Jetblue Airways Rating Details

Customer service
1.6 (228 reviews)
1.5 (71 reviews)
Reviewer's quote

...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

Paul N

I booked the flight from travomart and I have to call to Customer Support Helpline for booking also on 1(844)313 7010. I found what they say at the booking time that services I will get but they don't provide relevant services over their. The Seating arrangement was good but leg room was short...

Charles D
Staff
2.1 (214 reviews)
1.8 (67 reviews)
Reviewer's quote

...Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest...

Eryka M

...00 extra dollars for me and my husband to load early and was refused to lack of intelligence on the part of the staff at jet blue. I want my 70. 00 back...

PissedConsumer973188
Level of Comfort
2.2 (196 reviews)
2.1 (67 reviews)
Reviewer's quote

South West airlines on 05/20/18 to KC MO, had taken off from the airport and then turned back around to pick up a pilot that wanted to go to KC Missouri, leaving the passengers waiting on the plane for hours. Absolutely ridiculous. The pilot should have been forced to take another flight. I am...

PissedConsumer1260539

I am writing to explain and get an answer and response from your customer service department how you are going to correct the lack of service and complete utter disregard for your customers based on my recent experience on April 7, 2017. I booked a flight to FLL from PHL 4-6 months in advance of...

Donita

Southwest Airlines and Jetblue Airways Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Flight destinations
  • Very helpful with helping me with my handicapped friend
  • Idea of getting there in a few hours
  • Free snacks
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Lack of customer service
  • Rude customer service
  • Very disappointed with the way jet blue operate

Southwest Airlines and Jetblue Airways Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

4.7

I booked the flight from travomart and I have to call to Customer Support Helpline for booking also on 1(844)313 7010.
I...

Southwest Airlines and Jetblue Airways Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

1

On Oct. 10, 2014 my husband and myself were due to fly out of Punta Cana D.R. at 1.00 pm on a full flight, to JFK and th...

Southwest Airlines and Jetblue Airways Latest Reviews

Recent published reviews
1

Phone change resulted in Southwest personnel cancelling a 3 hour direct flight to Naples scheduled months before. Lost 2...

Read all 507 reviews

Attempted to book a flight back to the Tampa Bay area from JFK airport in New York, and guess what, it was cancelled - s...

Read all 203 reviews

Southwest Airlines and Jetblue Airways Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (168 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Customer Care (61 reviews)
  • Jetblue Airways Flight (60 reviews)
  • Jetblue Airways Customer Care (26 reviews)
  • Jetblue Airways Flight Booking (11 reviews)