PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and Jetblue Airways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
Jetblue Airways

Southwest Airlines and Jetblue Airways Overview

Total reviews 531 246
Company responses 0 0
Issues resolved 3 5

Southwest Airlines and Jetblue Airways Consumer Ratings

Rank
49 out of 445 in Transport category
58 out of 445 in Transport category
Customer service
42 in category
35 in category
Level of Comfort
35 in category
27 in category
Website
36 in category
44 in category
Exchange, Refund and Cancellation Policy
24 in category
35 in category

Southwest Airlines and Jetblue Airways Rating Details

Customer service
1.6 (239 reviews)
1.7 (88 reviews)
Reviewer's quote

I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...

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...Family picking me up in FLL NO EMAIL NO TEXT What the *** is going on at Jet Blue? Also, due to high call volume my wait time for customer service was 20 minutes HIGH CALL VOLUME! Are you joking?? Very disappointing. When Jet Blue messes things up, the world is in trouble..

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Level of Comfort
2.2 (198 reviews)
2.4 (80 reviews)
Reviewer's quote

...Add in an outsated fleet with zero comfort and you get..

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...I am a Mosaic level and the perks are good. Unfortunately not all JetBlue employees knew how to deliver good customer service. My number one issue is the staff at the boarding gates...

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Website
2.8 (195 reviews)
2.4 (64 reviews)
Reviewer's quote

...I'd like to retract my earlier post, but this website is not working right..

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The Jet Blue website is the worst airline site I have ever dealt with!! Apparentlythe prices are constantly in flux while consumers are trying To book and there is no response. I spent two hours trying and finally called a Jet Blue agent who spent over 30 minutes talking with superiors to get me...

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Exchange, Refund and Cancellation Policy
2.1 (191 reviews)
1.9 (74 reviews)
Reviewer's quote

...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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They claim to have emailed me a cancellation of a flight that they did not. They did not credit me anything, they did not give me a refund. They refused to help me in any way and continued to say they emailed me..

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Southwest Airlines and Jetblue Airways Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Flight destinations
  • Price
  • Excellent service
  • Customer service representative
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Lack of customer service
  • Rude customer service
  • Poor issue resolution

Southwest Airlines and Jetblue Airways Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

FA flirting on flight 1818 from POS on 1/1/16 with my husband and offering him a free drink was very disgusting.

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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5

Corinne was excellent. She issued JetBlue Travel Bank credit for my re-booking of April 2, 2020 travel to San Hose,...

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Southwest Airlines and Jetblue Airways Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

On Oct. 10, 2014 my husband and myself were due to fly out of Punta Cana D.R. at 1.00 pm on a full flight, to JFK and th...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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1

My daughter booked my flight on Jet Blue through Orbtiz.Let me start by saying i my family and friends are all true Jet...

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Southwest Airlines and Jetblue Airways Latest Reviews

Recent published reviews
1

9/20 Flight 1943 #S4YZLR
Prior to departure, the Gate representative B12 @BWI African American, name unknown ,came into t...

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4

Missing valuable items that are very important

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2.8

Southwest rep declined my request for an extension on my vouchers. The delay to travel was due to the pandemic resulting...

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1

Held on for 23 minutes and no agent answered!

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Southwest Airlines and Jetblue Airways Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (65 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Jetblue Airways Flight (62 reviews)
  • Jetblue Airways Customer Care (36 reviews)
  • Jetblue Airways Flight Booking (13 reviews)