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JetBlue Airways

Transport
  • 3 ISSUES RESOLVED
  • 180 TOTAL REVIEWS
  • $36.2K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
Website
  • Customer service representative 1
  • Free snacks 1
  • Very helpful with helping me with my handicapped friend 1

Customers don't like

  • Lack of customer service6
  • Rude customer service3
  • Poor issue resolution1
  • Very disappointed with the way jet blue operate1
  • Refusal to give refund for cancelled flight1
Delete
  • 1 ISSUES RESOLVED
  • 334 TOTAL REVIEWS
  • $75.4K CLAIMED LOSSES
  • $966 AVERAGE LOSS
2.2
Customer service
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
Website
  • Baggage policy 9
  • Bags fly free 5
  • Flight destinations 5
  • Low price 5
  • Friendly staff 3

Customers don't like

  • Poor customer service5
  • Policy4
  • Rude flight attendant4
  • Money for value3
  • Reward policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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