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Jetblue Airways

Transport
  • 3 ISSUES RESOLVED
  • 197 TOTAL REVIEWS
  • $37.9K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
Website
  • Very helpful with helping me with my handicapped friend 1
  • Free snacks 1
  • Customer service representative 1

Customers don't like

  • Lack of customer service6
  • Rude customer service3
  • Very disappointed with the way jet blue operate2
  • Poor flight attentants2
  • Very late notification of cancelled flight1
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  • 2 ISSUES RESOLVED
  • 439 TOTAL REVIEWS
  • $88.1K CLAIMED LOSSES
  • $856 AVERAGE LOSS
2.2
Customer service
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
Website
  • Baggage policy 9
  • Low price 7
  • Flight destinations 6
  • Bags fly free 6
  • Friendly staff 4

Customers don't like

  • Poor customer service21
  • Rude flight attendant5
  • Policy4
  • Money for value4
  • Customer service representatives professionalism4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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