JetBlue Airways vs Southwest Airlines

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JetBlue Airways

Transport
  • 3 ISSUES RESOLVED
  • 165 TOTAL REVIEWS
  • $23.2K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
Website
  • Customer service representative 1
  • Free snacks 1
  • Very helpful with helping me with my handicapped friend 1

Customers don't like

  • Lack of customer service12
  • Poor issue resolution6
  • Rude customer service5
  • Janus employee id 976622
  • Very disappointed with the way jet blue operate2

Products by JetBlue Airways

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  • 1 ISSUES RESOLVED
  • 304 TOTAL REVIEWS
  • $71.6K CLAIMED LOSSES
  • $980 AVERAGE LOSS
2.2
Customer service
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
Website
  • Baggage policy 9
  • Bags fly free 5
  • Flight destinations 5
  • Low price 5
  • All my dealings with southwest 3

Customers don't like

  • Poor customer service17
  • Policy9
  • Rude flight attendant8
  • Customer service representatives professionalism6
  • Ticket agent professionalism4

Products by Southwest Airlines

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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