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JetBlue Airways

Transport
  • 3 ISSUES RESOLVED
  • 177 TOTAL REVIEWS
  • $23.2K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
Website
  • Customer service representative 1
  • Free snacks 1
  • Very helpful with helping me with my handicapped friend 1

Customers don't like

  • Lack of customer service12
  • Poor issue resolution6
  • Rude customer service5
  • Janus employee id 976622
  • Very disappointed with the way jet blue operate2
Delete
  • 0 ISSUES RESOLVED
  • 76 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $57.3K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
Website
  • Aircraft 2
  • Check in 2
  • On time 2
  • Staff at the airport 2
  • Staff on board 2

Customers don't like

  • Poor customer service8
  • Customer service7
  • Cheating4
  • Baggage arrivals at klia3
  • Refund super slow within 6 months still failed to refund2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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