PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jersey Mikes Subs and Jimmy Johns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jersey Mikes Subs
Jimmy Johns

Jersey Mikes Subs and Jimmy Johns Overview

Total reviews
1521
2099
Company responses
0
14
Issues resolved
14
7

Jersey Mikes Subs and Jimmy Johns Consumer Ratings

Rank
38 out of 640 in Fast Food category
37 out of 640 in Fast Food category
Customer service
65 in category
63 in category
Product or Service Quality
34 in category
55 in category
Quality of Food
25 in category
29 in category
Location
46 in category
36 in category

Jersey Mikes Subs and Jimmy Johns Rating Details

Customer service
1.7
(668 reviews)
1.7
(870 reviews)
Reviewer's quote

When I called DoorDash, I got a rude customer service agent who refused to help me and forwarded me to Jersey Mike's corporate, who had no option to deal with missing items in the order. Don't use this service. Just like any delivery service, there is no guarantee they will get your order right,...

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Formal Complaint Inexcusable Service Failure and Retaliatory Conduct by Staff at Downtown Huntsville Location Dear Jimmy Johns Corporate Customer Service, I am writing to register a formal and emphatic complaint concerning a disconcerting incident that transpired on Friday, April 4, 2025, involving...

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Product or Service Quality
2
(588 reviews)
2
(656 reviews)
Reviewer's quote

...Ive been shortchanged in a service manner and not too happy In a store dining should be top service from. A Jersey company Manager problems there. Take out taking priority Ive seen whats going on...

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Ive been a loyal Jimmy Johns customer for years, and my family has always loved the food and service at various locations. Unfortunately, our recent experience at this independently owned franchise was so disappointing that we will never return. As a retired Army veteran who was wounded in Iraq, I...

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Quality of Food
2.8
(562 reviews)
2.6
(693 reviews)
Reviewer's quote

...These new workers over the past few months have diminished the quality of food significantly. And now after trying to be cordial, they refuse to help me. The store, Jersey mikes customer support, etc...

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...Emma told me, well the number 9 comes with mayo! Well our bodies excrete waste, but do we want it, just because it comes with our bodies? Poor customer service, poor quality of food and poor sandwich skills. How much brain power does it take to say..

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Location
2.6
(546 reviews)
2.7
(720 reviews)
Reviewer's quote

I did purchased a sub in a different location by mistake i did call to cancel but it was too late i used my rewards point i just want my points back. i didnt get the sandwich..

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...at 630 Park Street in Jacksonville, and I want to express serious concern about how one of your long-time employees is being treated by a supervisor at that location. Theres one employee who has clearly been with this location for several years I believe her name is Myah, or thats what she goes by. Shes always...

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Jersey Mikes Subs and Jimmy Johns Pros and Cons

Pros
  • Good food
  • Great food
  • Great subs
  • Good food
  • I like the food and prices
  • Great bread
Cons
  • Poor customer service
  • Customer service
  • Careless employee attitude
  • Customer service
  • Unpleasant worker
  • Service

Jersey Mikes Subs and Jimmy Johns Most Positive Reviews

Top rated reviews
5

Ok
It took my Sin and Wife to jerseys for a dinner sandwich. We decided to eat in
Im a kind if regular customer with simil...

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5

I was having trouble redeeming my free chips after 2 PM. Andrew was nice enough to give me a bag of chips even though...

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5

It is affecting your employees tips. Bad for business . 2nd time I posted this. Why cant you fix it?

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5

didn’t answer & i need it now

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Jersey Mikes Subs and Jimmy Johns Most Critical Reviews

Lowest rated reviews
1

Called the store at which I went, only to receive a not available message. Called corporate only to get the end of a...

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1

I went to the Jimmy John's in Sunset Hills, MO (3751 South Lindbergh). Huge mistake! I ordered a sandwich, which was...

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1

I came across a Jersey Mike's subs coupon entitled; Operation Gratitude (Saying Thank You to all who serve) Day of...

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1

JJ shops secretly overcharge an additional, indisclosed and improper $0.75 plus tax on each club sandwich ordered on...

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Jersey Mikes Subs and Jimmy Johns Latest Reviews

Recent published reviews
No votes

They ripped us off. They charged the credit card over $40, and we got no food. They refused to remake it or give us...

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No votes

I went to Jimmy John's on 1921 Peachtree St NE. The worker on October 29, 2025, was very rude, refused to give me my...

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1

They ripped us off they charged the credit card over $40 and we got no food they refused to remake it or give us credit...

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No votes

Nothing has happened and have had no contact from the franchise manger. Please refund me for the price discrepancy.

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