PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Living Spaces and Jeromes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Living Spaces
Jeromes Furniture

Living Spaces and Jeromes Furniture Overview

Total reviews
587
188
Company responses
0
0
Issues resolved
5
3

Living Spaces and Jeromes Furniture Consumer Ratings

Rank
352 out of 1500 in Furniture and Decor category
358 out of 1500 in Furniture and Decor category
Customer service
290 in category
231 in category
Product or Service Quality
290 in category
286 in category
Reliability
257 in category
220 in category
Delivery Service
233 in category
243 in category

Living Spaces and Jeromes Furniture Rating Details

Customer service
1.2 (303 reviews)
1.4 (97 reviews)
Reviewer's quote

... away! Why it took three days of frustration trying to get in touch with someone to help at the main number is beyond me! This is certainly an example of poor customer service and does not encourage me to go there again and I will certainly voice my opinion to others as well....

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...They have had quality items, reasonable pricing, and great customer service..

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Product or Service Quality
1.5 (262 reviews)
1.5 (90 reviews)
Reviewer's quote

Living Spaces and Service USA VIP warranty will not cover what they say. My couch wooden frame broke and although it says on their warranty that this IS covered, they did not say it was broken. On their end, they say the frame is DAMAGED, not BROKEN and is therefore not covered...

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...I have a warranty on the couches but when I try to call to get service no one ever answers and the one time they did I got the run around. I am so frustrated and upset. I spent a lot of money on these items and they should last much longer than two years...

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Reliability
1.3 (258 reviews)
1.4 (89 reviews)
Reviewer's quote

My furniture was being shipped......estimated delivery date came and went with radio silence. Finally I called......was told they would investigate and call me within 24 hours. 26 hours later I called since I heard nothing......this genius told me it was not Living Spaces responsibly and I needed...

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No Customer Service!!!!! Ive been on hold for 30 minutes without speaking to anyone!!! I wont buy at Jeromes again.

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Delivery Service
2 (234 reviews)
2 (87 reviews)
Reviewer's quote

...Buyer BEWARE the delivery service is THIRD PARTY. THEY ARE NOT EMPLOYEES OF living spaces. In essence you are trusting these strangers to come into your home...

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Jadda, Jadda, Jadda, long story short, we took pictures, the owner of the delivery service who contracts with Jerome's for delivery came out and assured us they would take care of it. They had to have by law, a million dollars of coverage to even be in business in case something like this ever...

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Living Spaces and Jeromes Furniture Pros and Cons

Pros
  • Showroom
  • Salesperson
  • Product selection
  • Sells rep who sold me the piece
  • How much they want your money
  • Salesperson was helpful - he wanted our money
Cons
  • Customer service
  • Dont take care of their customer
  • Unprofessional customer service
  • Total lack of customer service
  • I will never do business with them
  • Customer service

Living Spaces and Jeromes Furniture Most Positive Reviews

Top rated reviews
5

It seems like Living Spaces is sleeping most of the time and is only awake when it's time to deposit the check. Worst e...

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5

My wife had fallen in the garage. After the 2nd night it was off to the hospital in the ambulance. To make a terrible...

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5

We had a very positive experience with Living Spaces in Vista, CA. We ordered our sofa in our preferred color - teal -...

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4.9

My experience with Progressive has been wonderful. I applied online and was approved within seconds. I went to Jerome's...

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Living Spaces and Jeromes Furniture Most Critical Reviews

Lowest rated reviews
1

Living Spaces has horrible customer service and they put you off by saying someone will call back and they never do. My...

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1

Had furniture delivered 14 days ago and delivery person walked in the muddy grass instead of using my large clean...

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1

2014-Sep-29

My husband and I went to the Scottsdale location yesterday to purchase a dining table and coffee table. We...

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1

Shopped at Morena Blvd location attached to the cooperate. I'll make this as short as possible but I am a very angry...

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Living Spaces and Jeromes Furniture Latest Reviews

Recent published reviews
1

Living Spaces and Service USA VIP warranty will not cover what they say. My couch wooden frame broke and although it say...

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1

No Customer Service!!!!! Ive been on hold for 30 minutes without speaking to anyone!!! I wont buy at Jeromes again.

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1

My furniture was being shipped......estimated delivery date came and went with radio silence. Finally I called......was...

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1.4

I bought a chair and two couches from Jerome's two years ago and they are both wearing badly. The couches have faded...

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Living Spaces and Jeromes Furniture Products and Services

Most reviewed product and services
  • Living Spaces Sofa (96 reviews)
  • Living Spaces Customer Care (51 reviews)
  • Living Spaces Recliner (27 reviews)
  • Jeromes Furniture Sofa (34 reviews)
  • Jeromes Furniture Delivery Service (22 reviews)
  • Jeromes Furniture Furniture Set (15 reviews)