PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeromes Furniture and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeromes Furniture
Lazboy

Jeromes Furniture and Lazboy Overview

Total reviews
187
1142
Company responses
0
434
Issues resolved
3
15

Jeromes Furniture and Lazboy Consumer Ratings

Rank
304 out of 1492 in Furniture and Decor category
159 out of 1492 in Furniture and Decor category
Customer service
227 in category
229 in category
Product or Service Quality
282 in category
307 in category
Reliability
214 in category
211 in category
Value for money
239 in category
313 in category

Jeromes Furniture and Lazboy Rating Details

Customer service
1.4 (97 reviews)
1.4 (458 reviews)
Reviewer's quote

...They have had quality items, reasonable pricing, and great customer service..

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...I dont care whether its made in America or not they have no pride, no customer service, and no product pride. They absolutely will not stand behind their product and I paid extra for an extra warranty. Im really not happy!!!..

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Product or Service Quality
1.5 (89 reviews)
1.4 (426 reviews)
Reviewer's quote

...I was never able to speak to a customer service person like you Jeromes advertised and so a mistake was made. I just want to return the second coffee table still in its box and get the end table..

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...All I did was want some good quality furniture and a friend recommended this company. But I need to know about the warranty on my York Chair and side table, but I guess thanks for finally offering me a refund on the other..

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Reliability
1.4 (88 reviews)
1.4 (414 reviews)
Reviewer's quote

We ordered two couches in July of 2019 from the San Marcos, California store worth over 1500 dollars, plus we bought the warranty. Two weeks after the couches were delivered we began to notice bites and itching from sitting on the couches. We found bed bugs in the fabric corners of the couch and...

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My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

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Diversity of Products or Services
2.1 (82 reviews)
2.6 (367 reviews)
Reviewer's quote

...else out there! We all work hard for our money, and there are SO many furniture stores to choose from in San Diego, GO SOMEWHERE THEY STAND BEHIND THEIR PRODUCTS!!!! JEROMES DOES NOT, AND IF THERE IS A PROBLEM, THEY TRY TO BERATE AND BELITTLE YOU!!!! BUYERS BEWARE!!! I am also filing a complaint with the Better Better Business Bureau BUYER BEWARE!! Let me first start off by...

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I was not offered an extended warranty and because I believed, wrongly, that Lazy Boy sold solid products I would not have expected to be offered one. I live alone and at no time was the chair ever mistreated. To my dismay in January 2018 I noticed that the material on the left hand side of the...

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Jeromes Furniture and Lazboy Pros and Cons

Pros
  • Sells rep who sold me the piece
  • How much they want your money
  • Salesperson was helpful - he wanted our money
  • Extremely dissappointed
  • Chair
  • Sales personnel
Cons
  • Total lack of customer service
  • I will never do business with them
  • Customer service
  • Bad customer service
  • Not good quality
  • Poor quality

Jeromes Furniture and Lazboy Most Positive Reviews

Top rated reviews
5

My wife had fallen in the garage. After the 2nd night it was off to the hospital in the ambulance. To make a terrible...

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5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

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4.9

My experience with Progressive has been wonderful. I applied online and was approved within seconds. I went to Jerome's...

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5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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Jeromes Furniture and Lazboy Most Critical Reviews

Lowest rated reviews
1

Had furniture delivered 14 days ago and delivery person walked in the muddy grass instead of using my large clean...

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1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

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1

Shopped at Morena Blvd location attached to the cooperate. I'll make this as short as possible but I am a very angry...

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1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

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Jeromes Furniture and Lazboy Latest Reviews

Recent published reviews
1.4

I bought a chair and two couches from Jerome's two years ago and they are both wearing badly. The couches have faded...

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2

We bought a Lazboy sectional for our family room about 4 yrs ago. The fabric started peeling last year. This is so...

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2

WtfWtfI am trying to resolve something that on the surface seems so very simple, but has consumed my days with total...

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1

In January 2019 I bought two recliners from La-Z-Boy to the tune of about $2500. I have had those recliners now about 15...

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Jeromes Furniture and Lazboy Products and Services

Most reviewed product and services
  • Jeromes Furniture Sofa (34 reviews)
  • Jeromes Furniture Delivery Service (22 reviews)
  • Jeromes Furniture Furniture Set (15 reviews)
  • Lazboy Recliner (444 reviews)
  • Lazboy Sofa (207 reviews)
  • Lazboy Chair (71 reviews)